Complaint: [redacted] I am rejecting this response because: In regards to waiting to call to address the AC issue; we have had multiple problems with the AC unit in times past and the guidance that has been given to us when the unit is set at degrees but the inside temperature reads 78/is to set the temperature to degrees higher so that the AC unit would not have to work so hard to cool the home down throughout the dayOnce my wife realized that the house was not getting cooler but was in fact getting hotter, the next day, had reached a max temperature of degrees, and she had saw the extensive damage to the outside unit, that's when she called again after sending me the picture of the damageI then called the emergency number to inform the company of the issue and was advised that my wife needed to shut the system down immediatelyBefore the phone call had ended with the gentleman on the emergency line I was instructed to submit a work order to insure the problem gets rectifiedAs soon as the phone call ended I did just thatObviously it was after business hours hence why the work order was not received until the next business dayAs I usually do, I called to ensure that the work order had been received through the company and it in fact wasIn regards to lawn care; evidently my previous message was not read in its entirety: I was on emergency leave in California due to the death of my brother therefore the lawn was not going to be mowed/cutI have lived at this current address since December 01, for a total of daysIn that time period the grass has always been mowed/cut even while on a 12-month deploymentMind you, as stated previously, the mice issue has been going on for quite some time so to place that issue solely on the fact that the grass was not mowed day out of the days that I have occupied this residence a representative is asinineNow we have run in to yet another issueMy automatic payment is setup to be paid the company on the 1st and the 15th of every month for a total of $Today is the 15th of July and RentTrack has posted a payment of $1,That’s month rent to include another half month’s rentThere is obviously something not right about thisUp until this point I have had minimal issues with this company but now this is getting out of handRegards, [redacted] ***
I am attaching pictures that clearly show that the property was left in a dirty state. The first picture is from when I visited the property on September 9th and the second of when the ***'s moved out. You can clearly see that there is an orange sticky substance in the ice bucket which was not present when they moved in. This was one of many areas in the home that were left dirty. Mr*** clearly states the pest control is the responsibility of the tenant and which was taken care of at move out at there expense. For the sake of argument we did contact the owner Mr*** asking him if there was any validity to Mr***'s complaints. Mr*** sent us multiple pictures of the home showing that it was cleaned at move in and he stated there were no existence of cockroaches when the ***'s moved in
Complaint: ***
I am rejecting this response because:the lease agreement states that pest control is the responsibility of the tenant This means I was in no way obligated to inform Just Rentals of the issue I was required, as in the terms of the contract, to handle the issueThis was done by contracting a pest control service, of which I have proof of their treatmentThe company does a disservice by not properly inspecting as the owner can Verify the existence of cockroaches at the residence and therefore should honor our pest control and refund the moneyAs for the condition of the house, it was relieved filthy and we were assured it was not our responsibility to clean it to standard as the company received the house in bad conditionThe house was left in acceptable condition, a vast improvement from the condition in which it was leased to us
Regards,
*** ***
Complaint: *** I am rejecting this response because: In regards to waiting to call to address the AC issue; we have had multiple problems with the AC unit in times past and the guidance that has been given to us when the unit is set at degrees but the inside temperature reads 78/is to set the temperature to degrees higher so that the AC unit would not have to work so hard to cool the home down throughout the dayOnce my wife realized that the house was not getting cooler but was in fact getting hotter, the next day, had reached a max temperature of degrees, and she had saw the extensive damage to the outside unit, that's when she called again after sending me the picture of the damageI then called the emergency number to inform the company of the issue and was advised that my wife needed to shut the system down immediatelyBefore the phone call had ended with the gentleman on the emergency line I was instructed to submit a work order to insure the problem gets rectifiedAs soon as the phone call ended I did just thatObviously it was after business hours hence why the work order was not received until the next business dayAs I usually do, I called to ensure that the work order had been received through the company and it in fact wasIn regards to lawn care; evidently my previous message was not read in its entirety: I was on emergency leave in California due to the death of my brother therefore the lawn was not going to be mowed/cutI have lived at this current address since December 01, for a total of daysIn that time period the grass has always been mowed/cut even while on a 12-month deploymentMind you, as stated previously, the mice issue has been going on for quite some time so to place that issue solely on the fact that the grass was not mowed day out of the days that I have occupied this residence a representative is asinineNow we have run in to yet another issueMy automatic payment is setup to be paid the company on the 1st and the 15th of every month for a total of $Today is the 15th of July and RentTrack has posted a payment of $1,That’s month rent to include another half month’s rentThere is obviously something not right about thisUp until this point I have had minimal issues with this company but now this is getting out of handRegards, *** ***
*** ***
*** *** *** *** ** *** ** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** First let me state that Just Rentals always has the best interest of our owners and our tenants in
mind. In this complaint, the tenant starts out by stating that Just Rentals was going to replace the tub inside the apartment when they moved in. Just Rentals never agreed to replace the tub in writing nor verbally. There was a preexisting repair in the tub which was done by the owner prior to the *** moving in. Our contract states that any cosmetic issues are accepted “as is” unless agreed to in writingYes, Mrand Mrs*** have put in multiple work orders for this property since they moved in on the 31st of March 2014. I assure you that all work orders that affect the health and safety of their family have been taken care of! Since the date of this letter, the light switch in the kitchen has been repaired as well as the kitchen sink, bath room sinks,and the air conditioner When we received the work order about mold being inside the unit, I went and inspected the property personally and could not find evidence of mold, precipitation, or leaks in the unit that may be causing these residents to have these issues. So frankly, I have no idea how mold could have formed on their shoes in the back bedroom closet other than maybe the window was left open or something was spilled in that closet. We don’t want the tenants to feel that we are making their children sick or affecting their healthThe lease for the *** has been on a month-to-month agreement since March of 2015. They can terminate their lease by giving Just Rentals a 30-day notice Again, I appreciate you giving Just Rentals an opportunity to rebut the complaint Sincerely, *** ***
Complaint: ***
I am rejecting this response because:*** agrees that the tenant is responsible for pest control The tenant payed pest control the entirety of his stay at the residenceThe issue with the cockroaches was recurring due to water sourcesThe primary water source which attracted the cockroaches was the pooling water from the fridgerator This was observed by Terminex and treatedThe tenant's required multiple work orders in regards to the refrigerator If Just Rentals wished, they could contact Terminex to inquire as to the extent of infestation they were called to handle within months of moving into the houseAs they are "experts" in identifying pests, they could provide insight into how long it would have been infested This would demonstrate that the condition was pre-existing.Just Rentals clearly displayed one picture of an area that was overlooked while cleaning I cannot refute thisWhat I can refute is the amount charged for cleaning versus the extent of uncleanliness One picture is not enough to paint an image of the state of the house on move in, which was filthy versus the state on move out which was levels cleaner I see Just Rentals does not include pictures of the bedroom walls, the baseboards, or the sunroom connected to the master bedroom which was covered in cobwebs and dirt This selective picture taking allows Just Rentals to take advantage of soldiers who, due to SCRA, typically move and cannot dispute the charges effectively when stationed around the world.I think what bothers me most is the fact that *** tried to be so personable and reassuring that there would not be difficulty with acquiring the property or moving out but found excuses to keep nearly the entirety of the Security Deposit This, as can be observed through other Revdex.com complaints against this business, is not an isolated issue with this companyIt is clear that they prey on the soldier market in Fort Hood and should be blacklisted I regret that my Uncle chose to be represented by this company, that I have been subject to working with them, and hope no soldiers fall victim to their shady practices hereout
Regards,
*** ***
First let me say that Just Rentals does have all of our tenants best interest in mind and do all that is humanly possible to make sure that our tenants are taken care of....Case in point I received a call on our emergency phone line on July 5th at 5pm from Mr*** stating that his wife had heard a
loud noise come from the AC unit and it quite working I arrived at Mr*** residence at approximately 6:pm the same day to assess the situation with the AC I found that the condensing fan motor had ripped off and the blades were shreddedUnfortunately, I do not have the licenses nor the knowledge to repair an AC with that much extensive damage so we placed a work order with our AC company Ellis Air Ellis air showed up the next day to assess the situation and yes they had to order a part for the ac unit Ellis air installed this part on July 7, and the AC is now up and running It is unfortunate when AC's break because it is hot in Texas and this was not a simple repair yet we had the AC fixed in less than hrs. Mr*** states that the AC had broken on July 4th so I am still confused on why the entire business day of July 5th passed with no work order placed with our company to fix it? It was not until 5:00pm on July 5th that an emergency work order was placed and expect it to be fixed immediately which is unreasonableUpon inspection of the property on July 5th the grass was as tall as the outside AC unit which the yard upkeep and lawn mowing is the responsibility of the tenant. Keeping the yard mowed and "handled" will help prevent field mice infestations
Mr*** did rent the property at *** *** ***, Harker Heights, Texas from a family member, SFC *** *** **. He did this directly with his uncle sometime at the beginning of September 2015. At that time, Mr*** had every intention of managing his property by
himself but was called to deploy to South Korea which changed things. Mrand Mrs*** had already taken possession of the property by this time as well. When Just Rentals was selected to become the property manager by Mr*** , the ***s’ were called to come into our office and sign our lease contract. The owner had worked out a payment plan with Mrand Mrs*** for the $1,security deposit to be paid each month by adding $to the rents owed. When the ***s’ came into our office on the 9th of September to sign their lease, there was no record of any sort of payment for September concerning the $security deposit. Our records showed that only $had been paid toward their security deposit. If the ***s’ can provide us with a receipt showing that the $was paid to Just Rentals, we would be more than glad to refund them their $Now, Just Rentals will address the $pest control bill for German ck roaches. Just Rentals was not present for the initial walk thru of the property on September 4, 2015. We took over management of property on September 9th, as recently stated, however, Just Rentals did visit the property to take pictures after the lease was in place on September 9th. At this time, I saw no evidence of cockroaches....dead or alive. At that time,there was no mention of roaches nor in the months that followed. Mr*** submitted multiple work orders online for maintenance issues but NEVER one for cockroaches. As for the Terminex claim, why would this company be so unsuccessful with their extermination treatment when it only took us one treatment with Killeen Pest Control to get the job done. There will be no refundAs per the request of $for a cleaning bill, I have tried to upload pictures with this response to show that in deed the property including the cabinets and walls were not left clean Also, for the lawn maintenance of $the property was not left in the condition that it was given therefore no refund will be given. Thank you, *** ***Property ManangerJust Rentals LLC
Complaint: [redacted] I am rejecting this response because: In regards to waiting to call to address the AC issue; we have had multiple problems with the AC unit in times past and the guidance that has been given to us when the unit is set at degrees but the inside temperature reads 78/is to set the temperature to degrees higher so that the AC unit would not have to work so hard to cool the home down throughout the dayOnce my wife realized that the house was not getting cooler but was in fact getting hotter, the next day, had reached a max temperature of degrees, and she had saw the extensive damage to the outside unit, that's when she called again after sending me the picture of the damageI then called the emergency number to inform the company of the issue and was advised that my wife needed to shut the system down immediatelyBefore the phone call had ended with the gentleman on the emergency line I was instructed to submit a work order to insure the problem gets rectifiedAs soon as the phone call ended I did just thatObviously it was after business hours hence why the work order was not received until the next business dayAs I usually do, I called to ensure that the work order had been received through the company and it in fact wasIn regards to lawn care; evidently my previous message was not read in its entirety: I was on emergency leave in California due to the death of my brother therefore the lawn was not going to be mowed/cutI have lived at this current address since December 01, for a total of daysIn that time period the grass has always been mowed/cut even while on a 12-month deploymentMind you, as stated previously, the mice issue has been going on for quite some time so to place that issue solely on the fact that the grass was not mowed day out of the days that I have occupied this residence a representative is asinineNow we have run in to yet another issueMy automatic payment is setup to be paid the company on the 1st and the 15th of every month for a total of $Today is the 15th of July and RentTrack has posted a payment of $1,That’s month rent to include another half month’s rentThere is obviously something not right about thisUp until this point I have had minimal issues with this company but now this is getting out of handRegards, [redacted] ***
I am attaching pictures that clearly show that the property was left in a dirty state. The first picture is from when I visited the property on September 9th and the second of when the ***'s moved out. You can clearly see that there is an orange sticky substance in the ice bucket which was not present when they moved in. This was one of many areas in the home that were left dirty. Mr*** clearly states the pest control is the responsibility of the tenant and which was taken care of at move out at there expense. For the sake of argument we did contact the owner Mr*** asking him if there was any validity to Mr***'s complaints. Mr*** sent us multiple pictures of the home showing that it was cleaned at move in and he stated there were no existence of cockroaches when the ***'s moved in
Complaint: ***
I am rejecting this response because:the lease agreement states that pest control is the responsibility of the tenant This means I was in no way obligated to inform Just Rentals of the issue I was required, as in the terms of the contract, to handle the issueThis was done by contracting a pest control service, of which I have proof of their treatmentThe company does a disservice by not properly inspecting as the owner can Verify the existence of cockroaches at the residence and therefore should honor our pest control and refund the moneyAs for the condition of the house, it was relieved filthy and we were assured it was not our responsibility to clean it to standard as the company received the house in bad conditionThe house was left in acceptable condition, a vast improvement from the condition in which it was leased to us
Regards,
*** ***
Complaint: *** I am rejecting this response because: In regards to waiting to call to address the AC issue; we have had multiple problems with the AC unit in times past and the guidance that has been given to us when the unit is set at degrees but the inside temperature reads 78/is to set the temperature to degrees higher so that the AC unit would not have to work so hard to cool the home down throughout the dayOnce my wife realized that the house was not getting cooler but was in fact getting hotter, the next day, had reached a max temperature of degrees, and she had saw the extensive damage to the outside unit, that's when she called again after sending me the picture of the damageI then called the emergency number to inform the company of the issue and was advised that my wife needed to shut the system down immediatelyBefore the phone call had ended with the gentleman on the emergency line I was instructed to submit a work order to insure the problem gets rectifiedAs soon as the phone call ended I did just thatObviously it was after business hours hence why the work order was not received until the next business dayAs I usually do, I called to ensure that the work order had been received through the company and it in fact wasIn regards to lawn care; evidently my previous message was not read in its entirety: I was on emergency leave in California due to the death of my brother therefore the lawn was not going to be mowed/cutI have lived at this current address since December 01, for a total of daysIn that time period the grass has always been mowed/cut even while on a 12-month deploymentMind you, as stated previously, the mice issue has been going on for quite some time so to place that issue solely on the fact that the grass was not mowed day out of the days that I have occupied this residence a representative is asinineNow we have run in to yet another issueMy automatic payment is setup to be paid the company on the 1st and the 15th of every month for a total of $Today is the 15th of July and RentTrack has posted a payment of $1,That’s month rent to include another half month’s rentThere is obviously something not right about thisUp until this point I have had minimal issues with this company but now this is getting out of handRegards, *** ***
*** ***
*** *** *** *** ** *** ** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** First let me state that Just Rentals always has the best interest of our owners and our tenants in
mind. In this complaint, the tenant starts out by stating that Just Rentals was going to replace the tub inside the apartment when they moved in. Just Rentals never agreed to replace the tub in writing nor verbally. There was a preexisting repair in the tub which was done by the owner prior to the *** moving in. Our contract states that any cosmetic issues are accepted “as is” unless agreed to in writingYes, Mrand Mrs*** have put in multiple work orders for this property since they moved in on the 31st of March 2014. I assure you that all work orders that affect the health and safety of their family have been taken care of! Since the date of this letter, the light switch in the kitchen has been repaired as well as the kitchen sink, bath room sinks,and the air conditioner When we received the work order about mold being inside the unit, I went and inspected the property personally and could not find evidence of mold, precipitation, or leaks in the unit that may be causing these residents to have these issues. So frankly, I have no idea how mold could have formed on their shoes in the back bedroom closet other than maybe the window was left open or something was spilled in that closet. We don’t want the tenants to feel that we are making their children sick or affecting their healthThe lease for the *** has been on a month-to-month agreement since March of 2015. They can terminate their lease by giving Just Rentals a 30-day notice Again, I appreciate you giving Just Rentals an opportunity to rebut the complaint Sincerely, *** ***
Complaint: ***
I am rejecting this response because:*** agrees that the tenant is responsible for pest control The tenant payed pest control the entirety of his stay at the residenceThe issue with the cockroaches was recurring due to water sourcesThe primary water source which attracted the cockroaches was the pooling water from the fridgerator This was observed by Terminex and treatedThe tenant's required multiple work orders in regards to the refrigerator If Just Rentals wished, they could contact Terminex to inquire as to the extent of infestation they were called to handle within months of moving into the houseAs they are "experts" in identifying pests, they could provide insight into how long it would have been infested This would demonstrate that the condition was pre-existing.Just Rentals clearly displayed one picture of an area that was overlooked while cleaning I cannot refute thisWhat I can refute is the amount charged for cleaning versus the extent of uncleanliness One picture is not enough to paint an image of the state of the house on move in, which was filthy versus the state on move out which was levels cleaner I see Just Rentals does not include pictures of the bedroom walls, the baseboards, or the sunroom connected to the master bedroom which was covered in cobwebs and dirt This selective picture taking allows Just Rentals to take advantage of soldiers who, due to SCRA, typically move and cannot dispute the charges effectively when stationed around the world.I think what bothers me most is the fact that *** tried to be so personable and reassuring that there would not be difficulty with acquiring the property or moving out but found excuses to keep nearly the entirety of the Security Deposit This, as can be observed through other Revdex.com complaints against this business, is not an isolated issue with this companyIt is clear that they prey on the soldier market in Fort Hood and should be blacklisted I regret that my Uncle chose to be represented by this company, that I have been subject to working with them, and hope no soldiers fall victim to their shady practices hereout
Regards,
*** ***
First let me say that Just Rentals does have all of our tenants best interest in mind and do all that is humanly possible to make sure that our tenants are taken care of....Case in point I received a call on our emergency phone line on July 5th at 5pm from Mr*** stating that his wife had heard a
loud noise come from the AC unit and it quite working I arrived at Mr*** residence at approximately 6:pm the same day to assess the situation with the AC I found that the condensing fan motor had ripped off and the blades were shreddedUnfortunately, I do not have the licenses nor the knowledge to repair an AC with that much extensive damage so we placed a work order with our AC company Ellis Air Ellis air showed up the next day to assess the situation and yes they had to order a part for the ac unit Ellis air installed this part on July 7, and the AC is now up and running It is unfortunate when AC's break because it is hot in Texas and this was not a simple repair yet we had the AC fixed in less than hrs. Mr*** states that the AC had broken on July 4th so I am still confused on why the entire business day of July 5th passed with no work order placed with our company to fix it? It was not until 5:00pm on July 5th that an emergency work order was placed and expect it to be fixed immediately which is unreasonableUpon inspection of the property on July 5th the grass was as tall as the outside AC unit which the yard upkeep and lawn mowing is the responsibility of the tenant. Keeping the yard mowed and "handled" will help prevent field mice infestations
Mr*** did rent the property at *** *** ***, Harker Heights, Texas from a family member, SFC *** *** **. He did this directly with his uncle sometime at the beginning of September 2015. At that time, Mr*** had every intention of managing his property by
k roaches. Just Rentals was not present for the initial walk thru of the property on September 4, 2015. We took over management of property on September 9th, as recently stated, however, Just Rentals did visit the property to take pictures after the lease was in place on September 9th. At this time, I saw no evidence of cockroaches....dead or alive. At that time,there was no mention of roaches nor in the months that followed. Mr*** submitted multiple work orders online for maintenance issues but NEVER one for cockroaches. As for the Terminex claim, why would this company be so unsuccessful with their extermination treatment when it only took us one treatment with Killeen Pest Control to get the job done. There will be no refundAs per the request of $for a cleaning bill, I have tried to upload pictures with this response to show that in deed the property including the cabinets and walls were not left clean Also, for the lawn maintenance of $the property was not left in the condition that it was given therefore no refund will be given. Thank you, *** ***Property ManangerJust Rentals LLC
himself but was called to deploy to South Korea which changed things. Mrand Mrs*** had already taken possession of the property by this time as well. When Just Rentals was selected to become the property manager by Mr*** , the ***s’ were called to come into our office and sign our lease contract. The owner had worked out a payment plan with Mrand Mrs*** for the $1,security deposit to be paid each month by adding $to the rents owed. When the ***s’ came into our office on the 9th of September to sign their lease, there was no record of any sort of payment for September concerning the $security deposit. Our records showed that only $had been paid toward their security deposit. If the ***s’ can provide us with a receipt showing that the $was paid to Just Rentals, we would be more than glad to refund them their $Now, Just Rentals will address the $pest control bill for German c