I am rejecting this response because:I made the decision not to have anyone from your company come back and service our unit due to the fact there were "Call Backs" on everyone of them; clearly they don't know what they are doing. It appears your company does not know right from wrong; it is up to the homeowner when and if they chose to replace their unit, and yes my unit had age to it however; before your serviceman provided a simple maintenance check my unit was in working order and safe to run without the threat of mold and mildewWhen *** *** came out and installed my new unit a past *** of yours stated that it was a practice of your company to send a serviceman out to units of age and make claims of repairs needed just because you needed a big sale and not considering the interest of your customers. I WOULD LIKE MY COMPLAINT ON RECORD AS" NOT RESOLVED" SO THAT OTHER PEOPLE CAN HAVE THE OPTION NOT TO CHOSE A COMPANY WITH SUCH A BAD REPUTATION FOR I HAVE THE BEST INTEREST OF OTHERS AT HEART!
Regards,
*** ***
Mrs ***After our first time and initial Professional Maintenance cleaning and safety inspection in preparation of the sale of your home on 8/15/17; our technician discovered that your 12yr old *** system had a bad contactorContactors are like a light switch that's turned on electronically to
start the outdoor unitOur technician received authorization from you to replace this component which had a 2yr warranty through Mid-Fla Heating and AirYou expressed interest in the cleaning and sanitization of your system and ductwork during this visit where our technician was able to provide you a solution to your indoor air quality concerns which you decided to have doneA little over a month later on 9/26/17; we were called out because the system wasn't cooling and it was determined that a capacitor for the compressor was bad and the compressor was pulling higher than rated ampsA common indicator of future compressor failureOur technician was asked to provide an option for replacing the compressor just so you had an investment for the compressor replacement for when it did failYou didn't want to do anything at that timeMr *** came home during the end of this appointment and asked for options of upgrading to and SEER systems but didn't have the time then to go over it all and requested *** return on 9/29/After this visit we didn't here anything else until the next Professional Maintenance cleaning and safety inspection that we called as a convenience to you to schedule months later*** performed this visit and noted the following: "Work Done- Performed Professional Maintenance, Cleaning and Safety Inspection: Designed to prevent breakdowns, identify anything that will increase the cost of operation for your system and anything that decreases your indoor air qualitySigned up on Mid-Fla Club Membership: Bi-Annual Professional Maintenance, Cleaning and Safety Inspections; reduce heating and cooling cost by $200; improve efficiency 21%; add to years to equipment life; improve capacity 25%; 15% savings on repair service; inflation proof; priority customer; agreement is transferable; 24-hour emergency service days a year.Customer invested in yr service agreement using today as first visit got signed agreement found mfd compressor capacitor below tolerance and compressor with starting amps recommend replacing compressor capacitor and having kick start installed or upgrading system customer had an monster maintenance recently and was asking about her micro power guard filter and I discovered no micro power guard nor April aire filter was never installed got size for micro power guard so office can order and then call and schedule so we can return and install filter at no charge to customer 20?deep x 22?tall by 1?20x22x1No Performance Guarantee due to condition of system, and necessary repairs not approved.Review/left option sheet with clientYou decideOption 1- Do Nothing; Option 2- AFix today's repairs BFix today and future repairs; Option 3- Replace it""Work Suggested- Replace Capacitor: A capacitor that is out of the specified tolerance range, appears swollen, or leaking electrolyte causes motors and compressors to operate at higher amperage resulting in increased utilities and main component failures.Start Assist Device: A Soft Start Assist extends the life of the compressor considerably by bringing them up to full speed more quickly and efficientlyThey also assist the compressor in starting under very adverse ambient conditions such as hot weather, low voltage or high head pressures.Upgrade your current system to a more efficient system with factory warrantiesMost systems will pay for themselves over time, be better for the environment and provide a higher level of comfort."Your letter dated 4/3/refers to the visit on 3/20/18; where an electrical component had failed causing the system to require a replacement of the defrost control board, was when the water drip began occurring at your horizontal hanging evaporator in the garageAfter this day you never granted access for our company to come out to see what was the cause of your troublesYou contracted with another company to come out to evaluate the water leak where they noted on there invoice you provided to us that they cleaned the drainline and leak tested the system to make sure it was drainingAfter the visit by the other company on 4/2; you had to call them back out week later for the same concern where that technician's invoice states that it was a callback on their previous technicianBUT also states that the only option was to reline the airhandler unit, replace the horizontal drain panThis was most definitely not the only option available to youYou decided to replace your entire system as our team members had recommended everytime they had been at your home since we were first called out. Your request for a refund of $3,to pay for the system installation provided by another company must be denied with all facts considered.
Complaint: ***
I am rejecting this response because: I find it hard to believe that your company thinks that flooding an air handler is a proper and correct procedure of a maintenance check on an air conditioner. As I stated before; there were "call backs" on everyone of your ***s, not very good odds and I totally lost my confidence in your company. If I were a relative or someone that had a close relationship to your or any of your ***s would this be the way they would be treated? I think not! And to top it all off; your company refuses to refund any prepaid monies for the year maintenance I paid for in advance that you will not have to cover any labor and or material; that shows how greedy you people are! If the Revdex.com has any doubts of your reputation all they need to do is research reports from: "*** *** ***", Better Business Reports (their own), *** ***, and many others....your company is at the top of the list! If you refuse to come to a settlement that both of us can agree on I will be forced to proceed thru mediation and let the *** decide what is right and wrong. I have been told there are units that are still in working order well past my units age and still would we working if your servicemen knew what they were doing!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: It did not require *** *** two attempts to flush my drain line; they were trying to vacuum out all the water from the air handler from when your serviceman flooded it with the outside hose(the *** *** service man tried to explain the situation on the phone when he was here but *** and *** declined to speak to him; according to the *** *** expert,flushing the drain line as was done by your service man is NEVER a practice they use.) I have a video that I sent *** showing the leak on the air handler; due to the mold and mildew from your companies mistake and over the course of a short period of time this undid the $2,monster maintenance service. I had no choice but to replace the system that cost over $5,to rid my unit of any and all mold and mildew for future health benefits for my family and the future home owner; it was only going to get worse the warmer it gets during the summer months!
Regards,
*** ***
Revdex.com:I am rejecting this response because: the damaged duct work resulted from incorrect installation of the drain pipeI am not willing to negotiate regarding the repair of the in-take duct workI will accept the refund of $for the fee charged on 07/07.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
The balance due to a rebate as you previously stated in your complaint has been removed from your accountAs mentioned previously in response to a Revdex.com complaint you had submitted, please call our office and request to speak with a Team Leader to get your concern resolved in a timely manner
Mrs *** The attached documents state that it took the other company two attempts to try to clear a drainlineAlso states that we completed part of our maintenance visit by back flushing the condensate drainline as part of the service providedThis method is one of the most effective ways to clear a condensate drainlineThere is an obvious risk that if back flushed for too long it could wet the insulation in the indoor unit cabinet but would dry out in hours under operating conditionsTHIS WOULD NOT REQUIRE THE REPLACEMENT OF YOUR SYSTEMThis also would not bust a drainpanThere is no technical facts listed that says Mid-Fla is to blame for condensate issues with your 12yr old systemLife expectancy in our region is 12-15yrs with proper careAs previously stated (docs provided as attachment) in prior trips to your home the system was in poor condition and showing signs of failure mechanically and visuallyOur technicians identified, documented and educated you of the condition of your system so that you could decide what was best for your homeWe grant your request for a refund of $3,to pay for the system installation provided by another company must be denied with all facts considered.
** ***We are sorry to see your dissatisfaction come to our attention through a Revdex.com complaintWe are available 24/7! You can always call our office and speak with a team leader if you ever have a concernHowever, after reviewing your complaintWe want to begin by addressing the installation
of the HVAC and ductwork that occurred 9/and was approved by the building department on 12/29/The system functioned as installed & designed for months before there was ever any concern that arose from the damaged ductworkAs stated on our agreement with you for the HVAC and ductwork; Mid-Fla Heating and Air will not be responsible for "#4.) Service or repairs required to correct failures or malfunctions that are not causes by manufacturing defects, such as damage or malfunctions resulting from water, storm, earthquake, theft, riot, misuse or abuse." and "#16.) Duct work under houses or mobile homes not warrantied on the structural materials." Therefore the ductwork concerns you are mentioning are excluded from our labor warranty coverageOur technician; ***, is a maintenance technician within our organizationHe doesn't typically perform service and troubleshooting calls but was dispatched to your home on 7/7/only because your wife was insistent; even though, this is not his area of expertiseTravis is one of our team leaders who is not always available at his desk but keeps in close contact with our team to assist them as needed throughout their dayHe walked into our office that day and overheard your phone callWasting no time; he contacted *** who was onsite to gather an understanding of the circumstances so *** could better assist youWe are displeased with the documentation our technician placed on his invoice for youTo resolve your concern, we would like to refund the $diagnostic fee from when *** was out on 7/7/and will work with you on the originally proposed investment of $Please reply this is acceptable and we can discuss the corrective actions needed to fix the return ductwork that has collapsed and is currently temporarily fixed per your request
Mrs ***All consumers have the right to choose what is best for themThat is why we strongly believe in providing Option Sheets, so the consumer can make an educated decision as to what's the best route for themPreviously attached were Option Sheets that we had provided to you, so you could do the same by deciding what was best for youYou decided to hire another contractor therefore it voided our guarantees on the work previously completed as stated in our agreementWe would have gladly dispatched a technician to go over the information our technician(s) previously provided and make any corrections necessary if we had in fact found that we did something incorrectly but you chose to forfeit that when not allowing us to come out to achieve your 100% satisfaction.
Mrs ***To clarfy we cannot grant your? request for a refund of $1,to pay for the system installation provided by another company or refund half of previous services performed due to all facts consideredAnother contractor's involvement with any of our products or services installed; that we imply warranties on, are void as stated in our agreementsWe would have gladly dispatched a technician once more to go over the information our technicians previously had but you declined for the other company to come out instead.?
Mr***,We are sorry that we were unable to get the defrost sensor scheduled to be? replaced back in May of It appears in our system there was a scheduling conflict where we could never get it scheduled with you, so when you called in on January 12th stating your unit wasn't working
you were made aware of the $complete system evaluation for our technician to come out during the call taking processNow after becoming aware of your concern only through your Revdex.com complaint previously posted we understand the situation and your concernPlease contact our office to discuss the resolution that we be to your satisfaction***
Mrs*** **? ***“flooding an airhandler” is not what was done nor considered proper procedureYes, there are systems that will last on the upwards of 20-30years if properly installed and maintain throughoutHowever this is not common practice due to the expensive cost of operation of old systems and out dated parts availability when they require repairsAs previously provided in the Revdex.com correspondents where the copy of “Option Sheets”; where our technicians went over all this information with you and your *** so you could decide which route you wanted to goBased on three trips by another company to your home, we were correct in our findings and procedures to recommend replacement of the system because that is what they eventually did for you as well after thoroughly evaluating your system of the course of tripsOn February 27, 2018; you did invest $in a Mid-Fla Gold Maintenance program.? This program is includes two Professional maintenance cleaning & safety inspections a year which in turn improves efficiency, adds life to the equipment and improves capacity up to 25%.? With the Mid-Fla Gold Maintenance program you also become a priority customer 24/while receiving 15% savings on any products or servicesYou utilized the first visit on that agreement on 2/27/($69.50)The system was having malfunctions “defrost control board” back in on 3/When this component fails it does not allow the system to defrost which will result in excessive water accumulation inside the unit because there is a block of ice around the evaporator coil which can lead to refrigerant leaks, cracked drain pans, etcWe repaired this component with your authorization on 3/20/for a reduced total investment of $326; providing $in Mid-Fla Gold Maintenance program savings applied towards that repairYou requested that we cancel and refund your Mid-Fla Gold Maintenance programWe processed your request and refunded the remaining amount value of $As stated in the Mid-Fla Gold Maintenance program; if the agreement is cancelled prior to the completion of the 2nd visit or shortly after receiving the substantial 15% savings on a repair then the difference will be deducted from the remaining value of the Mid-Fla Gold Maintenance program prior to the refund being issuedWe cannot grant your previous request for reimbursing you for the installation performed by another company which immediately voids our warranties and guarantees, and you haven’t proposed any alternative solution to us in order to achieve an acceptable resolution.? ?
I am rejecting this response because:I made the decision not to have anyone from your company come back and service our unit due to the fact there were "Call Backs" on everyone of them; clearly they don't know what they are doing. It appears your company does not know right from wrong; it is up to the homeowner when and if they chose to replace their unit, and yes my unit had age to it however; before your serviceman provided a simple maintenance check my unit was in working order and safe to run without the threat of mold and mildewWhen *** *** came out and installed my new unit a past *** of yours stated that it was a practice of your company to send a serviceman out to units of age and make claims of repairs needed just because you needed a big sale and not considering the interest of your customers. I WOULD LIKE MY COMPLAINT ON RECORD AS" NOT RESOLVED" SO THAT OTHER PEOPLE CAN HAVE THE OPTION NOT TO CHOSE A COMPANY WITH SUCH A BAD REPUTATION FOR I HAVE THE BEST INTEREST OF OTHERS AT HEART!
Regards,
*** ***
Mrs ***After our first time and initial Professional Maintenance cleaning and safety inspection in preparation of the sale of your home on 8/15/17; our technician discovered that your 12yr old *** system had a bad contactorContactors are like a light switch that's turned on electronically to
start the outdoor unitOur technician received authorization from you to replace this component which had a 2yr warranty through Mid-Fla Heating and AirYou expressed interest in the cleaning and sanitization of your system and ductwork during this visit where our technician was able to provide you a solution to your indoor air quality concerns which you decided to have doneA little over a month later on 9/26/17; we were called out because the system wasn't cooling and it was determined that a capacitor for the compressor was bad and the compressor was pulling higher than rated ampsA common indicator of future compressor failureOur technician was asked to provide an option for replacing the compressor just so you had an investment for the compressor replacement for when it did failYou didn't want to do anything at that timeMr *** came home during the end of this appointment and asked for options of upgrading to and SEER systems but didn't have the time then to go over it all and requested *** return on 9/29/After this visit we didn't here anything else until the next Professional Maintenance cleaning and safety inspection that we called as a convenience to you to schedule months later*** performed this visit and noted the following: "Work Done- Performed Professional Maintenance, Cleaning and Safety Inspection: Designed to prevent breakdowns, identify anything that will increase the cost of operation for your system and anything that decreases your indoor air qualitySigned up on Mid-Fla Club Membership: Bi-Annual Professional Maintenance, Cleaning and Safety Inspections; reduce heating and cooling cost by $200; improve efficiency 21%; add to years to equipment life; improve capacity 25%; 15% savings on repair service; inflation proof; priority customer; agreement is transferable; 24-hour emergency service days a year.Customer invested in yr service agreement using today as first visit got signed agreement found mfd compressor capacitor below tolerance and compressor with starting amps recommend replacing compressor capacitor and having kick start installed or upgrading system customer had an monster maintenance recently and was asking about her micro power guard filter and I discovered no micro power guard nor April aire filter was never installed got size for micro power guard so office can order and then call and schedule so we can return and install filter at no charge to customer 20?deep x 22?tall by 1?20x22x1No Performance Guarantee due to condition of system, and necessary repairs not approved.Review/left option sheet with clientYou decideOption 1- Do Nothing; Option 2- AFix today's repairs BFix today and future repairs; Option 3- Replace it""Work Suggested- Replace Capacitor: A capacitor that is out of the specified tolerance range, appears swollen, or leaking electrolyte causes motors and compressors to operate at higher amperage resulting in increased utilities and main component failures.Start Assist Device: A Soft Start Assist extends the life of the compressor considerably by bringing them up to full speed more quickly and efficientlyThey also assist the compressor in starting under very adverse ambient conditions such as hot weather, low voltage or high head pressures.Upgrade your current system to a more efficient system with factory warrantiesMost systems will pay for themselves over time, be better for the environment and provide a higher level of comfort."Your letter dated 4/3/refers to the visit on 3/20/18; where an electrical component had failed causing the system to require a replacement of the defrost control board, was when the water drip began occurring at your horizontal hanging evaporator in the garageAfter this day you never granted access for our company to come out to see what was the cause of your troublesYou contracted with another company to come out to evaluate the water leak where they noted on there invoice you provided to us that they cleaned the drainline and leak tested the system to make sure it was drainingAfter the visit by the other company on 4/2; you had to call them back out week later for the same concern where that technician's invoice states that it was a callback on their previous technicianBUT also states that the only option was to reline the airhandler unit, replace the horizontal drain panThis was most definitely not the only option available to youYou decided to replace your entire system as our team members had recommended everytime they had been at your home since we were first called out. Your request for a refund of $3,to pay for the system installation provided by another company must be denied with all facts considered.
Complaint: ***
I am rejecting this response because: I find it hard to believe that your company thinks that flooding an air handler is a proper and correct procedure of a maintenance check on an air conditioner. As I stated before; there were "call backs" on everyone of your ***s, not very good odds and I totally lost my confidence in your company. If I were a relative or someone that had a close relationship to your or any of your ***s would this be the way they would be treated? I think not! And to top it all off; your company refuses to refund any prepaid monies for the year maintenance I paid for in advance that you will not have to cover any labor and or material; that shows how greedy you people are! If the Revdex.com has any doubts of your reputation all they need to do is research reports from: "*** *** ***", Better Business Reports (their own), *** ***, and many others....your company is at the top of the list! If you refuse to come to a settlement that both of us can agree on I will be forced to proceed thru mediation and let the *** decide what is right and wrong. I have been told there are units that are still in working order well past my units age and still would we working if your servicemen knew what they were doing!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: It did not require *** *** two attempts to flush my drain line; they were trying to vacuum out all the water from the air handler from when your serviceman flooded it with the outside hose(the *** *** service man tried to explain the situation on the phone when he was here but *** and *** declined to speak to him; according to the *** *** expert,flushing the drain line as was done by your service man is NEVER a practice they use.) I have a video that I sent *** showing the leak on the air handler; due to the mold and mildew from your companies mistake and over the course of a short period of time this undid the $2,monster maintenance service. I had no choice but to replace the system that cost over $5,to rid my unit of any and all mold and mildew for future health benefits for my family and the future home owner; it was only going to get worse the warmer it gets during the summer months!
Regards,
*** ***
Revdex.com:I am rejecting this response because: the damaged duct work resulted from incorrect installation of the drain pipeI am not willing to negotiate regarding the repair of the in-take duct workI will accept the refund of $for the fee charged on 07/07.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
The balance due to a rebate as you previously stated in your complaint has been removed from your accountAs mentioned previously in response to a Revdex.com complaint you had submitted, please call our office and request to speak with a Team Leader to get your concern resolved in a timely manner
Mrs *** The attached documents state that it took the other company two attempts to try to clear a drainlineAlso states that we completed part of our maintenance visit by back flushing the condensate drainline as part of the service providedThis method is one of the most effective ways to clear a condensate drainlineThere is an obvious risk that if back flushed for too long it could wet the insulation in the indoor unit cabinet but would dry out in hours under operating conditionsTHIS WOULD NOT REQUIRE THE REPLACEMENT OF YOUR SYSTEMThis also would not bust a drainpanThere is no technical facts listed that says Mid-Fla is to blame for condensate issues with your 12yr old systemLife expectancy in our region is 12-15yrs with proper careAs previously stated (docs provided as attachment) in prior trips to your home the system was in poor condition and showing signs of failure mechanically and visuallyOur technicians identified, documented and educated you of the condition of your system so that you could decide what was best for your homeWe grant your request for a refund of $3,to pay for the system installation provided by another company must be denied with all facts considered.
** ***We are sorry to see your dissatisfaction come to our attention through a Revdex.com complaintWe are available 24/7! You can always call our office and speak with a team leader if you ever have a concernHowever, after reviewing your complaintWe want to begin by addressing the installation
of the HVAC and ductwork that occurred 9/and was approved by the building department on 12/29/The system functioned as installed & designed for months before there was ever any concern that arose from the damaged ductworkAs stated on our agreement with you for the HVAC and ductwork; Mid-Fla Heating and Air will not be responsible for "#4.) Service or repairs required to correct failures or malfunctions that are not causes by manufacturing defects, such as damage or malfunctions resulting from water, storm, earthquake, theft, riot, misuse or abuse." and "#16.) Duct work under houses or mobile homes not warrantied on the structural materials." Therefore the ductwork concerns you are mentioning are excluded from our labor warranty coverageOur technician; ***, is a maintenance technician within our organizationHe doesn't typically perform service and troubleshooting calls but was dispatched to your home on 7/7/only because your wife was insistent; even though, this is not his area of expertiseTravis is one of our team leaders who is not always available at his desk but keeps in close contact with our team to assist them as needed throughout their dayHe walked into our office that day and overheard your phone callWasting no time; he contacted *** who was onsite to gather an understanding of the circumstances so *** could better assist youWe are displeased with the documentation our technician placed on his invoice for youTo resolve your concern, we would like to refund the $diagnostic fee from when *** was out on 7/7/and will work with you on the originally proposed investment of $Please reply this is acceptable and we can discuss the corrective actions needed to fix the return ductwork that has collapsed and is currently temporarily fixed per your request
Mrs ***All consumers have the right to choose what is best for themThat is why we strongly believe in providing Option Sheets, so the consumer can make an educated decision as to what's the best route for themPreviously attached were Option Sheets that we had provided to you, so you could do the same by deciding what was best for youYou decided to hire another contractor therefore it voided our guarantees on the work previously completed as stated in our agreementWe would have gladly dispatched a technician to go over the information our technician(s) previously provided and make any corrections necessary if we had in fact found that we did something incorrectly but you chose to forfeit that when not allowing us to come out to achieve your 100% satisfaction.
Mrs ***To clarfy we cannot grant your? request for a refund of $1,to pay for the system installation provided by another company or refund half of previous services performed due to all facts consideredAnother contractor's involvement with any of our products or services installed; that we imply warranties on, are void as stated in our agreementsWe would have gladly dispatched a technician once more to go over the information our technicians previously had but you declined for the other company to come out instead.?
Mr***,We are sorry that we were unable to get the defrost sensor scheduled to be? replaced back in May of It appears in our system there was a scheduling conflict where we could never get it scheduled with you, so when you called in on January 12th stating your unit wasn't working
you were made aware of the $complete system evaluation for our technician to come out during the call taking processNow after becoming aware of your concern only through your Revdex.com complaint previously posted we understand the situation and your concernPlease contact our office to discuss the resolution that we be to your satisfaction***
Mrs*** **? ***“flooding an airhandler” is not what was done nor considered proper procedureYes, there are systems that will last on the upwards of 20-30years if properly installed and maintain throughoutHowever this is not common practice due to the expensive cost of operation of old systems and out dated parts availability when they require repairsAs previously provided in the Revdex.com correspondents where the copy of “Option Sheets”; where our technicians went over all this information with you and your *** so you could decide which route you wanted to goBased on three trips by another company to your home, we were correct in our findings and procedures to recommend replacement of the system because that is what they eventually did for you as well after thoroughly evaluating your system of the course of tripsOn February 27, 2018; you did invest $in a Mid-Fla Gold Maintenance program.? This program is includes two Professional maintenance cleaning & safety inspections a year which in turn improves efficiency, adds life to the equipment and improves capacity up to 25%.? With the Mid-Fla Gold Maintenance program you also become a priority customer 24/while receiving 15% savings on any products or servicesYou utilized the first visit on that agreement on 2/27/($69.50)The system was having malfunctions “defrost control board” back in on 3/When this component fails it does not allow the system to defrost which will result in excessive water accumulation inside the unit because there is a block of ice around the evaporator coil which can lead to refrigerant leaks, cracked drain pans, etcWe repaired this component with your authorization on 3/20/for a reduced total investment of $326; providing $in Mid-Fla Gold Maintenance program savings applied towards that repairYou requested that we cancel and refund your Mid-Fla Gold Maintenance programWe processed your request and refunded the remaining amount value of $As stated in the Mid-Fla Gold Maintenance program; if the agreement is cancelled prior to the completion of the 2nd visit or shortly after receiving the substantial 15% savings on a repair then the difference will be deducted from the remaining value of the Mid-Fla Gold Maintenance program prior to the refund being issuedWe cannot grant your previous request for reimbursing you for the installation performed by another company which immediately voids our warranties and guarantees, and you haven’t proposed any alternative solution to us in order to achieve an acceptable resolution.? ?
? ? Complaint: ***
I am rejecting this response because:
Regards,
*** ***