Revdex.com:I am rejecting this response because: the damaged duct work resulted from incorrect installation of the drain pipeI am not willing to negotiate regarding the repair of the in-take duct workI will accept the refund of $for the fee charged on 07/07.? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? Regards, [redacted] ?
Mr [redacted] ,We are sorry that we were unable to get the defrost sensor scheduled to be? replaced back in May of It appears in our system there was a scheduling conflict where we could never get it scheduled with you, so when you called in on January 12th stating your unit wasn't working you were made aware of the $complete system evaluation for our technician to come out during the call taking processNow after becoming aware of your concern only through your Revdex.com complaint previously posted we understand the situation and your concernPlease contact our office to discuss the resolution that we be to your satisfaction [redacted]
Complaint: [redacted] I am rejecting this response because: It did not require [redacted] two attempts to flush my drain line; they were trying to vacuum out all the water from the air handler from when your serviceman flooded it with the outside hose(the [redacted] service man tried to explain the situation on the phone when he was here but [redacted] and [redacted] declined to speak to him; according to the [redacted] expert,flushing the drain line as was done by your service man is NEVER a practice they use.) I have a video that I sent [redacted] showing the leak on the air handler; due to the mold and mildew from your companies mistake and over the course of a short period of time this undid the $2,monster maintenance service. I had no choice but to replace the system that cost over $5,to rid my unit of any and all mold and mildew for future health benefits for my family and the future home owner; it was only going to get worse the warmer it gets during the summer months! Regards, [redacted] ***
Mrs [redacted] The attached documents state that it took the other company two attempts to try to clear a drainlineAlso states that we completed part of our maintenance visit by back flushing the condensate drainline as part of the service providedThis method is one of the most effective ways to clear a condensate drainlineThere is an obvious risk that if back flushed for too long it could wet the insulation in the indoor unit cabinet but would dry out in hours under operating conditionsTHIS WOULD NOT REQUIRE THE REPLACEMENT OF YOUR SYSTEMThis also would not bust a drainpanThere is no technical facts listed that says Mid-Fla is to blame for condensate issues with your 12yr old systemLife expectancy in our region is 12-15yrs with proper careAs previously stated (docs provided as attachment) in prior trips to your home the system was in poor condition and showing signs of failure mechanically and visuallyOur technicians identified, documented and educated you of the condition of your system so that you could decide what was best for your homeWe grant your request for a refund of $3,to pay for the system installation provided by another company must be denied with all facts considered.
Mrs ***All consumers have the right to choose what is best for themThat is why we strongly believe in providing Option Sheets, so the consumer can make an educated decision as to what's the best route for themPreviously attached were Option Sheets that we had provided to you, so you could do the same by deciding what was best for youYou decided to hire another contractor therefore it voided our guarantees on the work previously completed as stated in our agreementWe would have gladly dispatched a technician to go over the information our technician(s) previously provided and make any corrections necessary if we had in fact found that we did something incorrectly but you chose to forfeit that when not allowing us to come out to achieve your 100% satisfaction.
Revdex.com:I am rejecting this response because: the damaged duct work resulted from incorrect installation of the drain pipeI am not willing to negotiate regarding the repair of the in-take duct workI will accept the refund of $for the fee charged on 07/07.? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? Regards, [redacted] ?
? ? Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Mr [redacted] ,We are sorry that we were unable to get the defrost sensor scheduled to be? replaced back in May of It appears in our system there was a scheduling conflict where we could never get it scheduled with you, so when you called in on January 12th stating your unit wasn't working you were made aware of the $complete system evaluation for our technician to come out during the call taking processNow after becoming aware of your concern only through your Revdex.com complaint previously posted we understand the situation and your concernPlease contact our office to discuss the resolution that we be to your satisfaction [redacted]
Complaint: [redacted] I am rejecting this response because: It did not require [redacted] two attempts to flush my drain line; they were trying to vacuum out all the water from the air handler from when your serviceman flooded it with the outside hose(the [redacted] service man tried to explain the situation on the phone when he was here but [redacted] and [redacted] declined to speak to him; according to the [redacted] expert,flushing the drain line as was done by your service man is NEVER a practice they use.) I have a video that I sent [redacted] showing the leak on the air handler; due to the mold and mildew from your companies mistake and over the course of a short period of time this undid the $2,monster maintenance service. I had no choice but to replace the system that cost over $5,to rid my unit of any and all mold and mildew for future health benefits for my family and the future home owner; it was only going to get worse the warmer it gets during the summer months! Regards, [redacted] ***
Mrs [redacted] The attached documents state that it took the other company two attempts to try to clear a drainlineAlso states that we completed part of our maintenance visit by back flushing the condensate drainline as part of the service providedThis method is one of the most effective ways to clear a condensate drainlineThere is an obvious risk that if back flushed for too long it could wet the insulation in the indoor unit cabinet but would dry out in hours under operating conditionsTHIS WOULD NOT REQUIRE THE REPLACEMENT OF YOUR SYSTEMThis also would not bust a drainpanThere is no technical facts listed that says Mid-Fla is to blame for condensate issues with your 12yr old systemLife expectancy in our region is 12-15yrs with proper careAs previously stated (docs provided as attachment) in prior trips to your home the system was in poor condition and showing signs of failure mechanically and visuallyOur technicians identified, documented and educated you of the condition of your system so that you could decide what was best for your homeWe grant your request for a refund of $3,to pay for the system installation provided by another company must be denied with all facts considered.
Mrs ***All consumers have the right to choose what is best for themThat is why we strongly believe in providing Option Sheets, so the consumer can make an educated decision as to what's the best route for themPreviously attached were Option Sheets that we had provided to you, so you could do the same by deciding what was best for youYou decided to hire another contractor therefore it voided our guarantees on the work previously completed as stated in our agreementWe would have gladly dispatched a technician to go over the information our technician(s) previously provided and make any corrections necessary if we had in fact found that we did something incorrectly but you chose to forfeit that when not allowing us to come out to achieve your 100% satisfaction.