Peoples Choice Heating & Air Conditioning

To Whom it may concern, People's Choice did install an air conditioner for [redacted] After installation Mr [redacted] contacted this company with concerns on the physical size of the evaporator coil that was installedI explained to Mr [redacted] that even though it is physically smaller it is still the same size in regards to BTUs and tonnageMore recently (December 15, 2015) I had spoken to Mrs [redacted] and she addressed the same concernsShe told me that she feels the unit is running nonstop and not cooling as good as the previous unitI told Miss [redacted] that we would come out in the spring as soon as the weather warmed up to do a very detailed inspection of the system and its performanceShe agreed and I told her that I would email her a statement with our intentionsI did send the email on December 17, If something is wrong with the system that we put in and it is not performing properly we will most certainly resolve the problems as the system has a warranty not only by the manufacturers but also with this companyUnfortunately we cannot do any diagnostics on the unit during the winter as running the system in these cold temperatures could actually do damage to the compressor and we would not get proper readings on our gauges I do feel that one of the more serious concerns for [redacted] is the brand of the coil (ADP)Even though we did not agree to install a [redacted] evaporator coil in the contract the representative that sold them the system did not specify what brand it would beIn light of that, and in efforts to resolve this issue we will be willing to install a [redacted] coil at [redacted] property in the springtime when the weather warms upWe will also start our warranty from the date of coil installation in the springAs stated above we will also do a very detailed inspection of the whole system to include but not limited to air temperature differentials, freon pressures and overall performance of the new air-conditioning system As for the serial number being wrong, that has already been fixed with the manufacturer and we should be getting something back from them within the next couple of weeks with the correctionI hope that my offer helps resolve the situation and I thank you in advance for any assistance you can give in this matterPlease feel free to contact me at the number below or email me with any questions that you may haveSincerely, [redacted] Peoples Choice Heating And A/C Inc [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/19) */ To Whom it May concern, There must've been some confusion when our technician spoke to Mr [redacted] regarding the power going to the furnaceWe have since sent a technician to the home and he has replaced a transformerThe furnace is now up and running properly and I hope this satisfies Mr [redacted] 's concerns with this companyPlease contact us with any other questions you may have Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ To Whom it may concern, In efforts to resolve this complaint we have installed the draft inducer at no charge to the customerPlease feel free to contact me with any questions Regards, [redacted] Peoples Choice Heating and A/C XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) THE BUSINESS CLAIM THAT THEY SENT A REFUND TO ME THROUGH THE MAIL OUT ON MAY 22, OF THE AMOUNT THAT THEY CHARGE ME ON THE INSTALLIT IS JUNE 2, AND I STILL HAVENT RECEIVED MY REFUND THROUGH THE MAIL AS PROMISEI CALLED THEY TOLD ME THEY SENT IT OUT ALREADY AND I WAS TOLD TO CALL BACK ON THE JUNE 2, WHEN THE PERSON WHO HANDLES THAT GET BACK INTO THE OFFICE Final Business Response / [redacted] (4000, 9, 2015/06/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX We replaced the part and mailed the refund check on May 22nd 2015, according to customer check didn't reach them, but it never came back to the office either, so we issued another check and per Mr.***'s request, he came and picked it up on Saturday, June 6th

Complaint: [redacted] I am rejecting this response because: To the Revdex.com: We have decided, after lengthy consideration, to reject the Peoples Choice Heating And A/C Incresponse Peoples Choice Heating And A/C will not be welcomed back into our home in light of our Revdex.com complaint they have respondedWe feel that when dealing directly with Peoples Choice, based on our past communications, they will not be as accommodating.Their past opinionated responses did equate to the facts we presented It is our intention to engage another air conditioning company to assess and repair their work as required Sincerely, [redacted]

Unfortunately have to write bad reviewFirst time- they came very late( I requested morning time and they came in the afternoon, so my all day screw up my day)...they said we need order part, and they will show up in dacource nobody came- we dont have partSo we talked about another timeThey just called can we came another day? So they should come day after , and I should to called them hour before I will be home , make sure they will not waste timeI was still working, and they called are you home? We are hereI was just thinking are they kidding me??so we did decision for saturdayAll day I was waiting, again nobody show upOn monday I got phone call im sorry I was sick...they should come they on tuesday....nobody cameSo I decided to hire somebody else!!!! This company is [redacted] up!!!!sorry for my words

We decided to ring in the new year by breaking the heater New Year's day morning Thankfully People's Choice was open and able to help us out Larry the service tech was friendly and efficient Before his arrival he tried to trouble shoot with me so as to save me the service call When that did not work, he was able to arrive in a timely fashion Additionally, he answered all of my questions clearly, in easy to understand (non technical) language I hope I never have to call for service again, but if I do, you can bet People's Choice will be the company I call