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People's Choice Improvements Reviews (4)

Complaint: [redacted] I am rejecting this response because: In regards to waiting to call to address the AC issue; we have had multiple problems with the AC unit in times past and the guidance that has been given to us when the unit is set at 75 degrees but the inside temperature reads 78/79 is to set the temperature 1 to 2 degrees higher so that the AC unit would not have to work so hard to cool the home down throughout the day. Once my wife realized that the house was not getting cooler but was in fact getting hotter, the next day, had reached a max temperature of 92 degrees, and she had saw the extensive damage to the outside unit, that's when she called again after sending me the picture of the damage. I then called the emergency number to inform the company of the issue and was advised that my wife needed to shut the system down immediately. Before the phone call had ended with the gentleman on the emergency line I was instructed to submit a work order to insure the problem gets rectified. As soon as the phone call ended I did just that. Obviously it was after business hours hence why the work order was not received until the next business day. As I usually do, I called to ensure that the work order had been received through the company and it in fact was. In regards to lawn care; evidently my previous message was not read in its entirety: I was on emergency leave in California due to the death of my brother therefore the lawn was not going to be mowed/cut. I have lived at this current address since December 01, 2012 for a total of 1323 days. In that time period the grass has always been mowed/cut even while on a 12-month deployment. Mind you, as stated previously, the mice issue has been going on for quite some time so to place that issue solely on the fact that the grass was not mowed 1 day out of the 1323 days that I have occupied this residence a representative is asinine. Now we have run in to yet another issue. My automatic payment is setup to be paid the company on the 1st and the 15th of every month for a total of $398.95. Today is the 15th of July and RentTrack has posted a payment of $1,193.95. That’s 1 month rent to include another half month’s rent. There is obviously something not right about this. Up until this point I have had minimal issues with this company but now this is getting out of hand. Regards, [redacted]

I am attaching 2 pictures that clearly show that the property was left in a dirty state.  The first picture is from when I visited the property on September 9th 2015 and the second of when the [redacted]'s moved out.  You can clearly see that there is an orange sticky substance in the ice bucket which was not present when they moved in.  This was one of many areas in the home that were left dirty.  Mr. [redacted] clearly states the pest control is the responsibility of the tenant and which was taken care of at move out at there expense.  For the sake of argument we did contact the owner Mr. [redacted] asking him if there was any validity to Mr. [redacted]'s complaints.  Mr. [redacted] sent us multiple pictures of the home showing that it was cleaned at move in and he stated  there were no existence of cockroaches when the [redacted]'s moved in.

First let me say that Just Rentals does have all of our tenants best interest in mind and do all that is humanly possible to make sure that our tenants are taken care of....Case in point I received a call on our emergency phone line on July 5th at 5pm from Mr. [redacted] stating that his wife had heard a...

loud noise come from the AC unit and it quite working.   I arrived at Mr. [redacted] residence at approximately 6:30 pm the same day to assess the situation with the AC.  I found that the condensing fan motor had ripped off and the blades were shredded. Unfortunately, I do not have the licenses nor the knowledge to repair an AC with that much extensive damage so we placed a work order with our AC company Ellis Air.  Ellis air showed up the next day to assess the situation and yes they had to order a part for the ac unit.  Ellis air installed this part on July 7, 2016 and the AC is now up and running.  It is unfortunate when AC's break because it is hot in Texas and this was not a simple repair yet we had the AC fixed in less than 48 hrs.  Mr. [redacted] states that the AC had broken on July 4th so I am still confused on why the entire business day of July 5th passed with no work order placed with our company to fix it?  It was not until 5:00pm on July 5th that an emergency work order was placed and expect it to be fixed immediately which is unreasonable. Upon inspection of the property on July 5th the grass was as tall as the outside AC unit which the yard upkeep and lawn mowing is the responsibility of the tenant.  Keeping the yard mowed and "handled" will help prevent field mice infestations.

[redacted]
  [redacted]     First let me state that Just Rentals always has the best interest of our owners and our tenants in...

mind.  In this complaint, the tenant starts out by stating that Just Rentals was going to replace the tub inside the apartment when they moved in.  Just Rentals never agreed to replace the tub in writing nor verbally.  There was a preexisting repair in the tub which was done by the owner prior to the [redacted] moving in.   Our contract states that any cosmetic issues are accepted “as is” unless agreed to in writing. Yes, Mr. and Mrs. [redacted] have put in multiple work orders for this property since they moved in on the 31st of March 2014.  I assure you that all work orders that affect the health and safety of their family have been taken care of!  Since the date of this letter, the light switch in the kitchen has been repaired as well as the kitchen sink, bath room sinks, , and the air conditioner.     When we received the work order about mold being inside the unit, I went and inspected the property personally and could not find evidence of mold, precipitation, or leaks in the unit that may be causing these residents to have these issues.  So frankly, I have no idea how mold could have formed on their shoes in the back bedroom closet other than maybe the window was left open or something was spilled in that closet.  We don’t want the tenants to feel that we are making their children sick or affecting their health. The lease for the [redacted]  has been on a month-to-month agreement since March of 2015.   They can terminate their lease by giving Just Rentals a 30-day notice.   Again, I appreciate you giving Just Rentals an opportunity to rebut the complaint.   Sincerely,   [redacted]

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Address: 5090 Richmond Avenue, Suite 445, Houston, Ohio, United States, 45206-2427

Phone:

281888 0 0
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Web:

www.pfacollects.com

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