People's Choice Roofing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am fine with him keeping 25% and returning the rest of the money to me.  The contract states amount is  pending insurance allowance paid for work needed.  That amount was $6,585.43 + sales tax $170.00 = $6755.49 - depreciation (which I can't recover) $1907.77 = $4847.72.  I have already paid him $4,347.72 he can keep 25% of that per contract.  And I will consider this matter closed.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We have spoken with our insurance company, there is nothing pending regarding the claim and all payment has been issued. We have never received a bill at all, let alone for an outstanding balance. [redacted] also said that he will do a final inspection, which never happened. We attempted to reach [redacted] again today, and have had no response. 
Sincerely,
[redacted]

[redacted] stated if I did not come out she would have someone out to do the job. yesterday I had my guys that pulled up to do the job not proceed with completing the house cause I received notification this complaint was sent and needed clarification ffrom your office that you knew what the current circumstances that had occured. there is no water damage to the home from gutters on house missing due to the overhang of the soffits. I am willing to finish the undone portion of the work which is the house only. the rest of the work has been complete and therefore there is no refund for work that is already installed. our contract is for Peoples Choice Roofing to do all work not a sub she wants to bring in just to try and put money in her pocket. I will resend gutter installer to finish the job but at that time when house gutters are installed all work will be complete and no refund will be given.

We have tried numerous times to contact [redacted] but no response to number we had for her. When complaint came through we as in Colorado were all hit with snow storm and could not do any repairs till snow was gone off roofs and safe to work without endangering our workers. Rain collar  was only...

thing missing from inspection checklist. The water damage inside property was there prior to us ever meeting [redacted] as we have documentation and pictures to support. Her insurance company also denied inside repairs due to it being there for a long long time. I will however go back out to property to look for any potential leaks that are part of our installation remedy the problem if there are

[redacted] has been hospitalized for 6 weeks now and is expected to be released by Monday or Tuesday morning. I will take note of this and advise [redacted] accordingly. I have looked at this and please note this file is showing incomplete payment meaning there is a outstanding balance and our...

supplement department is also working with insurance company on these differences so it definitely will see a increase on top of the original depreciation that has not been paid.

This is definitely incorrect... I agree that there was some damage to the drywall and yes we are fixing it however a few more details that [redacted] has left out are as follows: !st the roof did not pass inspection because the insurance company asked us to put shingles on a slope that was not...

enough to pass inspection. We then contacted regional and insurance to resolve the matter and it has been resolved and did in fact pass the re-inspection as we did install the correct material after the insurance was notified of this matter. It passed inspection on 7-7-17 and if you need to contact regional feel free to do so. As for the company that gave the bid it was a friend of [redacted]'s dad that they called out and after receiving there very outrageous bid we still offered to let them do the work but they said it would be 2 to 3 weeks before they could look at it and there was also a chance the bid given can increase so price was not set in stone. I told [redacted] I would get it taken care of but we were also out due to other jobs scheduled. I would also like to mention that with out having a air conditioning unit I offered to put the entire family in a hotel room of their choice but they declined. Since they declined I purchased a $400 dollar a/c unit for inside the home as a temporary cooling system that I still have not been able to obtain so I feel as if they may have sold the unit? Long story short they do know I have just buried my 21 year old daughter this past Wednesday and that is the reason we have not been fully accessible due to our loss. The past month has been spent in ICU at her bedside and I have no problem providing that info to you if absolutely necessary. [redacted] is also well aware of this as well as she text me in the middle of our services which I felt was completely unnecessary and rude. I also have all text messages of all this I am referring to if you would like that correspondence. I hope this clears up this one sided complaint you have received and one last thing we also have not been paid in full for the job that is 100% complete and unfortunately sounds likie that might be a issue seeing this response.

Initial Business Response /* (1000, 13, 2015/07/03) */
In response to the complaint I have fully completed all work in a timely matter as stated on the agreed upon contract. I order the job and installed it immediately due to my conversation with **.[redacted] because at this time we were under flood...

Watch continously and many heavy rains we pouring all night long. When we sat to sign contract water was literally pouring in the home in another room (kitchen) as we spoke. This was the point of decision to install immediately to stop any further damage and all parties agreed to get the work done. The mortgage company spoke with me and informed me that payment was go be in my possession no later than following Monday morning and that didn't happen. After a long time passed [redacted] no payment was received concerned arised so we discussed placing a lien to get the[redacted] to escalate the matter and get 1st check out. I have never filed a lien on property but have spoke to [redacted], [redacted] was not available and after call he txt me later saying all matters are now settled and his words in text stated things just got out of hand and now everything is in good standing!
Initial Consumer Rebuttal /* (2000, 16, 2015/07/08) */
Original Message
From: [redacted] (mailto:[redacted])
Sent: Friday, July 03, XXXX X:XX PM
To: [redacted]
Subject: Revoke my complaint
To whom it may concern, I am writing to you to see if there is anyway that I can revoke my complaint. The business had contacted me and they are working extremely hard to resolve all of the issues we have had. Thank you for taking the time to read my concern.
Sent from my iPhone

Complaint: [redacted]
I am rejecting this response because:  The day I told [redacted] I was traveling, I was on the way home and texted and emailed him when I got home.  My email included proof that I paid for the extra material needed for the gutters and downspouts.  I told him I would like it if he would call me.  He never called.   Because of the water damage happening, I have already needed to hire someone else to do the work.  This has been going on for more than two months.  I understand that he had family emergencies, but I think it is his responsibility to refund the money he was paid for the work or pay me the cost of having someone else do the job.
Sincerely,
[redacted]

This is not a customer this is a sub that was let go due to our no tolerance of alcohol on a jobsite! Mr. [redacted] is the installer of the gutter jobs and the one done on Thursday is leaking on all miters. Customers are not happy and he has not returned to remedy the problem. Second job complete the...

following Saturday at 4 pm and upon completion he wanted a paycheck cut on that weekend.  Our payroll is paid following Friday after wor is complete. He has still not provided his id, ss# , or w-9 and per irs we are required to withhold 25# for taxes. Please remove this invalid complaint for this sub that is not a valid complaint or customer.

Complaint: [redacted]
I am rejecting this response because:  I needed [redacted] to comtact me directly if he was sending workers or if he himself was going to finish the job.  I need to tell the renters if workers are coming to the house. The house needs gutters AND downspouts.  There is water damage to the foundation because of lack of downspouts that would direct the water away from the house.  If [redacted] wants to communicate with me by email (not text) what he is willing to do, I will consider accepting his arrangement.  My insurance company paid me and I paid [redacted] that amount that he agreed to plus $566 for downspouts.  I want all of that work to be done.  [redacted] was paid completely by June 2, 2016 and it is now September 15th.  There has been lots of rain this summer and I have been told by a contractor that there is possible damage to the foundation because water comes off the roof onto the ground with no way to direct it away from the house because there is no dounspout.  I would also like a downsput placed that would direct the water far enough  away from the house.  I also wonder who he sent to the house (if he did).  If he has workers available now, why didn't he have them come to the house several months ago when he could not go himself?  I am not trying to "pocket" anything.  I want this job done right.
Sincerely,
[redacted]

As we have previously mentioned in our last response [redacted] is expected to be released from a long stay due to medical issues and if everything goes well will be returning gradually to work 1 day at a time. Please be advised that it will be part time until a full release is given. I have looked into this file very carefully and as mentioned before there is not only depreciation owed on this file but also supplements that are also due and will be added to the depreciation balance. [redacted] also stated that her insurance company said she did not need to pay her deductible but that is incorrect and would be considered fraud. Please read below and reference the SB-38 inregards to the homeowners responsibility to pay their deductible.  In Colorado, Senate Bill 38 states, “A roofing contractor that performs roofing work, the payment for which will be made from the proceeds on a property and casualty insurance policy issued … shall not advertise or promise to pay, waive, or rebate all or part of any insurance deductible applicable to the claim for payment for roofing work covered.”

Yes we have had some major situations arise and also I have contacted [redacted] to rectify the issue.please be advised the refund is not a option... The job is almost complete the only part not complete is gutters on the home as they have been installed on the other structures already. I attempted to...

resolve but [redacted] said she was not available because she was traveling?

Not a problem to prove my case. As work can be started after 1st payment is made on a case by case basis. This scenario has had many legitimate supplement request as well as a point where [redacted] on her own will requested to take the matter to appraisal which can take months. Please keep in mind this was after attempts of our supplements to go a faster route to speed up the process. No appraisal request can be made on our part it is initiated by the policy holder. This can be confirmed by many case law studies which can be retrieved via internet. As mentioned I do have the emails from [redacted] requesting the appraisal process. She also mentioned how convenient it was that she stated don't step foot on her property same day of install. That was January 9th and as I told her my crew was on route to install she then stated at that point don't step on property. Upon arrival we confirmed her other statement wasn't true that nobody did any work to the property. There was plenty time for us to complete all work that day but not feasible after the threat to call authorities if we did in fact do any work. That being said the contract she mentions does offer a cancellation of contract with a fee of 25% of total contract price. I would be glad to settle on this stipulation so I can move on and be done with this loss. I say loss cause she has already damaged my rating with this complaint whether I responded or not it still shows as a negative so I am at the loss here.