I have personally spoken to Mr. N. and other employees multiple times about this issue. They had requested to cancel their contract multiple times because they claimed that they did not need the service any longer when they had changed locations. I had then given them a price to liquidate their...
contract and they had decided to keep the service. I have attached all of the emails, a signed contract, and pictures of the location that the container was located. The container was in a fenced in yard that is quite large and there was plenty of space that the container or the equipment that was blocking it could have been moved to. I believe that the container was intentionally blocked so that he could have a reason to cancel his contract-even though it states in the contract that it is the customers responsibility to make sure the container is not blocked. My drivers went back to the location the next day to see if the container was not blocked on two separate occasions, but it was still blocked. They had knowledge of the pick up day and should have known to keep the container clear. This is just another attempt to break a contract and I am in no way releasing Mr. N. from having to pay a penalty for breaking a contract. He states that the signature on the contract is not his, which is another attempt at saying the contract is invalid. He has not been a pleasant person to deal with and this is not the proper forum to even take care of this matter. This client has already been sent to our collection lawyer so he can contact them to settle his debt. If you have any questions please contact me. Thank You, Kris W. Feher Rubbish Removal Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My garbage was always put out first thing in the morning, 7:00AM. Despite what the drivers want to say, my fiance is always home until he goes to work at 2:15pm. The drovers never get to our road earlier then noon on Tuesdays. Also, I have physically called the Utica office and was always given an excuse for why [redacted], the entire road (three neighbors also go through feher) was missed and was always told in a very unprofessional manner, stories about men getting fired and new men being trained and just be patient with them. If it was in fact because my trash wasn't out, would they not just make me aware of that? Also its hilarious that your Utica manager reported my trash as not out yesterday for pick up because it was ACTUALLY picked up. Despite these false accusations I do appreciate the actions you've taken to resolve the issue. Yes, at one point there was a stop on my account when I first tried to resolve the issue of a can replacement and had similar problems as I been having. I wasn't going to pay until the problem was resolved and I did pay once it was resolved however your stop dates are inaccurate. I am willing to stay with the company and avoid the hassle of switching to a new company at this time as long as I can be promised that the Utica office has been spoken to and I will have no further issues when it comes to my service. I also can compromise and although the utica office is sadly mistaken about my trash not being out in time, I will put it out monday evening. Regards, [redacted]
Upon reviewing the customers account, it was discovered that there were 2 missed pick-ups on the account. The first missed pick-up was credited $7.40 for the week (Standard practice is to only credit for service missed. The weekly price includes not only service, but operation fees, etc....
In this case, we refunded above the standard practice). After the missed pick-up, the customer requested cancellation of their services which we did oblige. During the review, it was discovered that we did not credit their account for the second missed pick-up. At this time we will be issuing the customer another $7.40 for their second missed pick-up. We are also in the process of re-structuring our customer service department to decrease missed pick-ups throughout the company.
I am replying to case ID [redacted] reported by [redacted]. I have recently not responded to this complaint due to the nature of the case. This is a contract dispute where the customer does not feel that he needs to complete the contract terms that he agreed to and signed for on a contract. [redacted]...
states that we would not show up to pick up his trash but in fact we were there and the dumpster was blocked by vehicles. The Fact is that [redacted] is friends with another trash hauler that was finally servicing his area and this friend cut him a deal so [redacted] wanted to end his contract. This matter has been sent to our collections lawyer and be handled in court. Mike Feher recently left a message to try to work the issue out but his call has not been returned. Thank You, Kris W. Feher Rubbish Removal Inc.
Upon reviewing the customers account, their last payment was $90.05 after 6 months of free service. After their last payment they continued to have issues with their pick-up and requested a cancellation. Due to the issues at hand we will be issuing a refund of their last payment $90.05. We are also in the process of re-evaluating customer service procedures to diminish the number of missed pick-ups throughout the company.
Feher Rubbish Removal apologizes for your inconvenience. The route that you home is on was being done by a new driver and we have recently found out that there has been a few missed pick ups on that route. The driver has been terminated and will be replace with a more seasoned driver. I hope...
that this will clear up any issues. I will have the billing department credit $23.50-one months service rate, from your account for the issues that you have been experiencing. I hope that we can keep your business and that these issues are over. I have made our CEO and the Geneva Manager aware of these issues and they are personally going to be looking over your account periodically. Thank You, Kris W. Feher Rubbish Removal Inc.
I am sorry that you have experienced issues with our Feher Rubbish Utica Division. Your account was closed as of 7:45 am when we had received your email sent through our website that requested your account be closed. I did look into your account and on a weekly basis they showed that the trash was...
not out on pick up day. There must have been confusion with the address or where the can was being put out. But I do have the request to refund $72.05 and the check will be cut and mailed this coming week.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
That being said, they should reevaluate the horrible fleet of trucks that they have on the roads of Central New York. They are totally unsafe and are an accident waiting to happen.
Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do accept their resolution of my refund of $72.00. Their response
that my garbage was not out on time is not true if anything it was out
earlier than usual that last week and it has been in the same place that
it has always been in the past with no issues. Thank you for your
assistance with this matter. Sincerely,
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There was a remaining balance of $72.90 on the account located at [redacted] Road, [redacted], NY [redacted] (account under [redacted]). Upon reviewing the account, there were 2 missed pick-ups. Upon the second, the customer requested that their serviced be ended asap. There was an error...
on the account that made it look current. Remaining balance was removed. [redacted] was notified by the office and was happy with the resolution.
We do apologize for the inconsistent service. I have mailed out a check for $29.30 on 6/21 to your home address. As for the recycling, I do not understand how they could mix recycling and trash. The trucks in your area are automatic one arm trucks. Then another truck must come out to pick up the...
recycling. The only way this could have happened is if they had used a dual packer that has trash on one side and recycling on the other side. We have used these in the past but they have been replaced with new trucks that pick up the toter themselves. The landfill also penalizes us for mixed recycling and trash so I doubt they were mixing or I would have received some warning from the landfill, which I have not. Thank You for your concern and letting us know about the inconsistent service in your area. Kris W. Feher Rubbish Removal Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Revdex.com spoke to consumer and the money was finally received.
Regards,
[redacted]
I do apologize for the treatment that you have received. I was made aware of this by your [redacted] post and I had contacted Al and Jack yesterday to make sure that this would be taken care of. Jack called me at 3:30 in the afternoon to tell me that his employee had just returned with your toters....
The employee that was sent to pick them up had signed off on the paperwork that they were picked up and Jack took his word for it. It seems that the [redacted] location was picked up but not the [redacted] St for some reason. Today I had run the GPS reports on the driver and it turns out that he did not go to the [redacted] St location, but stated that he did. I sent two drivers out today to ensure that it was picked up. The driver from yesterday was let go for not performing his job. As for the meeting, the manager had an issue to deal with and was assured that it would be taken care of that day. Jack and Al have both received corrective actions over this incident. No customer should have to deal with this level of dissatisfaction. I will have your refund done on Monday. If it was paid by credit card I will credit your card. If it was paid by check then I will cut a check and mail it on Monday. My sincere Apologies, Kris W. HR Manager
I have personally spoken to Mr. N. and other employees multiple times about this issue. They had requested to cancel their contract multiple times because they claimed that they did not need the service any longer when they had changed locations. I had then given them a price to liquidate their...
contract and they had decided to keep the service. I have attached all of the emails, a signed contract, and pictures of the location that the container was located. The container was in a fenced in yard that is quite large and there was plenty of space that the container or the equipment that was blocking it could have been moved to. I believe that the container was intentionally blocked so that he could have a reason to cancel his contract-even though it states in the contract that it is the customers responsibility to make sure the container is not blocked. My drivers went back to the location the next day to see if the container was not blocked on two separate occasions, but it was still blocked. They had knowledge of the pick up day and should have known to keep the container clear. This is just another attempt to break a contract and I am in no way releasing Mr. N. from having to pay a penalty for breaking a contract. He states that the signature on the contract is not his, which is another attempt at saying the contract is invalid. He has not been a pleasant person to deal with and this is not the proper forum to even take care of this matter. This client has already been sent to our collection lawyer so he can contact them to settle his debt. If you have any questions please contact me. Thank You, Kris W. Feher Rubbish Removal Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My garbage was always put out first thing in the morning, 7:00AM. Despite what the drivers want to say, my fiance is always home until he goes to work at 2:15pm. The drovers never get to our road earlier then noon on Tuesdays. Also, I have physically called the Utica office and was always given an excuse for why [redacted], the entire road (three neighbors also go through feher) was missed and was always told in a very unprofessional manner, stories about men getting fired and new men being trained and just be patient with them. If it was in fact because my trash wasn't out, would they not just make me aware of that? Also its hilarious that your Utica manager reported my trash as not out yesterday for pick up because it was ACTUALLY picked up. Despite these false accusations I do appreciate the actions you've taken to resolve the issue. Yes, at one point there was a stop on my account when I first tried to resolve the issue of a can replacement and had similar problems as I been having. I wasn't going to pay until the problem was resolved and I did pay once it was resolved however your stop dates are inaccurate. I am willing to stay with the company and avoid the hassle of switching to a new company at this time as long as I can be promised that the Utica office has been spoken to and I will have no further issues when it comes to my service. I also can compromise and although the utica office is sadly mistaken about my trash not being out in time, I will put it out monday evening. Regards, [redacted]
Upon reviewing the customers account, it was discovered that there were 2 missed pick-ups on the account. The first missed pick-up was credited $7.40 for the week (Standard practice is to only credit for service missed. The weekly price includes not only service, but operation fees, etc....
In this case, we refunded above the standard practice). After the missed pick-up, the customer requested cancellation of their services which we did oblige. During the review, it was discovered that we did not credit their account for the second missed pick-up. At this time we will be issuing the customer another $7.40 for their second missed pick-up. We are also in the process of re-structuring our customer service department to decrease missed pick-ups throughout the company.
I am replying to case ID [redacted] reported by [redacted]. I have recently not responded to this complaint due to the nature of the case. This is a contract dispute where the customer does not feel that he needs to complete the contract terms that he agreed to and signed for on a contract. [redacted]...
states that we would not show up to pick up his trash but in fact we were there and the dumpster was blocked by vehicles. The Fact is that [redacted] is friends with another trash hauler that was finally servicing his area and this friend cut him a deal so [redacted] wanted to end his contract. This matter has been sent to our collections lawyer and be handled in court. Mike Feher recently left a message to try to work the issue out but his call has not been returned. Thank You, Kris W. Feher Rubbish Removal Inc.
Upon reviewing the customers account, their last payment was $90.05 after 6 months of free service. After their last payment they continued to have issues with their pick-up and requested a cancellation. Due to the issues at hand we will be issuing a refund of their last payment $90.05. We are also in the process of re-evaluating customer service procedures to diminish the number of missed pick-ups throughout the company.
Feher Rubbish Removal apologizes for your inconvenience. The route that you home is on was being done by a new driver and we have recently found out that there has been a few missed pick ups on that route. The driver has been terminated and will be replace with a more seasoned driver. I hope...
that this will clear up any issues. I will have the billing department credit $23.50-one months service rate, from your account for the issues that you have been experiencing. I hope that we can keep your business and that these issues are over. I have made our CEO and the Geneva Manager aware of these issues and they are personally going to be looking over your account periodically. Thank You, Kris W. Feher Rubbish Removal Inc.
I am sorry that you have experienced issues with our Feher Rubbish Utica Division. Your account was closed as of 7:45 am when we had received your email sent through our website that requested your account be closed. I did look into your account and on a weekly basis they showed that the trash was...
not out on pick up day. There must have been confusion with the address or where the can was being put out. But I do have the request to refund $72.05 and the check will be cut and mailed this coming week.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
That being said, they should reevaluate the horrible fleet of trucks that they have on the roads of Central New York. They are totally unsafe and are an accident waiting to happen.
Regards, [redacted]
A check for the amount the customer is seeking will be mailed to him by the end of this week.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do accept their resolution of my refund of $72.00. Their response
that my garbage was not out on time is not true if anything it was out
earlier than usual that last week and it has been in the same place that
it has always been in the past with no issues. Thank you for your
assistance with this matter. Sincerely,
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There was a remaining balance of $72.90 on the account located at [redacted] Road, [redacted], NY [redacted] (account under [redacted]). Upon reviewing the account, there were 2 missed pick-ups. Upon the second, the customer requested that their serviced be ended asap. There was an error...
on the account that made it look current. Remaining balance was removed. [redacted] was notified by the office and was happy with the resolution.
We do apologize for the inconsistent service. I have mailed out a check for $29.30 on 6/21 to your home address. As for the recycling, I do not understand how they could mix recycling and trash. The trucks in your area are automatic one arm trucks. Then another truck must come out to pick up the...
recycling. The only way this could have happened is if they had used a dual packer that has trash on one side and recycling on the other side. We have used these in the past but they have been replaced with new trucks that pick up the toter themselves. The landfill also penalizes us for mixed recycling and trash so I doubt they were mixing or I would have received some warning from the landfill, which I have not. Thank You for your concern and letting us know about the inconsistent service in your area. Kris W. Feher Rubbish Removal Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Revdex.com spoke to consumer and the money was finally received.
Regards,
[redacted]
I do apologize for the treatment that you have received. I was made aware of this by your [redacted] post and I had contacted Al and Jack yesterday to make sure that this would be taken care of. Jack called me at 3:30 in the afternoon to tell me that his employee had just returned with your toters....
The employee that was sent to pick them up had signed off on the paperwork that they were picked up and Jack took his word for it. It seems that the [redacted] location was picked up but not the [redacted] St for some reason. Today I had run the GPS reports on the driver and it turns out that he did not go to the [redacted] St location, but stated that he did. I sent two drivers out today to ensure that it was picked up. The driver from yesterday was let go for not performing his job. As for the meeting, the manager had an issue to deal with and was assured that it would be taken care of that day. Jack and Al have both received corrective actions over this incident. No customer should have to deal with this level of dissatisfaction. I will have your refund done on Monday. If it was paid by credit card I will credit your card. If it was paid by check then I will cut a check and mail it on Monday. My sincere Apologies, Kris W. HR Manager