Mam you said everything was satisfactoryNow you are complain againI have done everything in my power to please youIf you need a gps come by and I will give you one
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Dealership never was going to charge me for the timing chain workPeoples garage was cheaper than the dealership that's why I went with themAs far as my Oand the injection I never went to the dealership to get that fix and that had nothing to do with the timing chain that is a whole separate issue from the timing chainSo to give you a little back ground so you won't be confused I had got separate work done with people garage (1) my car was misfiring and they told me it was something with the coil pack It was #coil (2) I got all of my struts done there too (3) then my timing chain, and I have the receipts for all separate work I got done was to clear is up all that work was not done at one time it was done separate timesNow the issue with the the coil pack #was that my car started misfiring again I brought it back to them and told them that my car was misfiring again and asked them to look at it because I brought it to them to fix it the first time it was misfiring they scan it with the computer and it came up with about codes they told me that all these codes were not the problem and the machine couldn't pick up the right codeThey ask me to take it to the Cadillac dealership to get it diagnosis because they machine are made for Cadillacs and if it's something to do with the coil pack they will give me my money back for the diagnosisSo I went there and got it diagnosis and it came back it had something to do with the coil pack but is was #this time so I got Peoples garage to replace coil #they charge me the dealership charge me to scan the car so they took off the because they said they was wrong the firstSo to they saying that I got the dealership to fix something on my car and they paid the dealership to fix my car is not true and I have that receipt to for that workNow as for my initial complaint like I said in the letter that I sent my car was making a ticking sound I took it to peoples garage they told me it was my timing change they did the workMy car started making the same ticking sound again I brought it back to them they told me that they had to break my car down was when they broke it down they checked all the parts that they replace the first time that was cover under the warranty they call me back told me that they couldn't find nothing wrong so I would have to pay to get my car out back together I got mad told them that I shouldn't have to pay for again because they told me it was the timing chain and they did the work so either they did something wrong when they put it back together or they misdiagnosed it they told me that they would just charge me half of the I didn't want to pay that they said if I wanted my car back put together that's what I needed to pay so I needed my car back so I paid itWhen I got my car back and started it up it wasn't making the ticking noise any more so I went back into the garage and told them I need my dollars back because my car is not ticking any more so obviously I saw something yall missed the first time and fixed it so that means that it is covered under the warranty because if yall did fix anything or replace anything my car should be making the same noise but it's not so yall had to fix something right this time that you didn't do right the first time that's why I want my I gave them 5,for work I got done there they should be fair with me and give me my back bacause they know they were wrong for charging me anything for they mistake
Mam you said everything was satisfactoryNow you are complain againI have done everything in my power to please youIf you need a gps come by and I will give you one
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Dealership never was going to charge me for the timing chain workPeoples garage was cheaper than the dealership that's why I went with themAs far as my Oand the injection I never went to the dealership to get that fix and that had nothing to do with the timing chain that is a whole separate issue from the timing chainSo to give you a little back ground so you won't be confused I had got separate work done with people garage (1) my car was misfiring and they told me it was something with the coil pack It was #coil (2) I got all of my struts done there too (3) then my timing chain, and I have the receipts for all separate work I got done was to clear is up all that work was not done at one time it was done separate timesNow the issue with the the coil pack #was that my car started misfiring again I brought it back to them and told them that my car was misfiring again and asked them to look at it because I brought it to them to fix it the first time it was misfiring they scan it with the computer and it came up with about codes they told me that all these codes were not the problem and the machine couldn't pick up the right codeThey ask me to take it to the Cadillac dealership to get it diagnosis because they machine are made for Cadillacs and if it's something to do with the coil pack they will give me my money back for the diagnosisSo I went there and got it diagnosis and it came back it had something to do with the coil pack but is was #this time so I got Peoples garage to replace coil #they charge me the dealership charge me to scan the car so they took off the because they said they was wrong the firstSo to they saying that I got the dealership to fix something on my car and they paid the dealership to fix my car is not true and I have that receipt to for that workNow as for my initial complaint like I said in the letter that I sent my car was making a ticking sound I took it to peoples garage they told me it was my timing change they did the workMy car started making the same ticking sound again I brought it back to them they told me that they had to break my car down was when they broke it down they checked all the parts that they replace the first time that was cover under the warranty they call me back told me that they couldn't find nothing wrong so I would have to pay to get my car out back together I got mad told them that I shouldn't have to pay for again because they told me it was the timing chain and they did the work so either they did something wrong when they put it back together or they misdiagnosed it they told me that they would just charge me half of the I didn't want to pay that they said if I wanted my car back put together that's what I needed to pay so I needed my car back so I paid itWhen I got my car back and started it up it wasn't making the ticking noise any more so I went back into the garage and told them I need my dollars back because my car is not ticking any more so obviously I saw something yall missed the first time and fixed it so that means that it is covered under the warranty because if yall did fix anything or replace anything my car should be making the same noise but it's not so yall had to fix something right this time that you didn't do right the first time that's why I want my I gave them 5,for work I got done there they should be fair with me and give me my back bacause they know they were wrong for charging me anything for they mistake