Peoples Group

I have a *** Prepaid card issued by Peoples Trust Company that expired the beginning of this year. I joined their service in late 2017 and have kept their black card that was first issued by them and chose not to update to their new multi-coloured cards when they later became available. I was locked out of my account by People's Trust Company through *** without any notice and have been unable to login through the *** app since May 5 2020. I have been unable to check my account balance to know if my balance of $*** is safe, perform any transactions/transfers, review recent transactions, or obtain account statements.

After first reaching out to *** I was initially told by email that my account had been "***" (May 6 & May 20) and that they needed a "***"

Despite previously being able to speak to someone at ***'s call centre at the number printed on the back of my card in early May, I found that by the middle of May I was no longer able to speak to anyone over the phone about my account because they had changed their call options. I left two messages through People's Trust Company for *** to call me back to discuss my account and they did not call return my calls.

Because of the lack of prior notification by *** before they locked my account, lack of information they have provided for why they have denied me access to my account, how they have not given me an acceptable explanation for why they require my photo holding my ID to regain access to my account, and how it is suddenly impossible to get a hold of anyone at ***'s call centre because they had changed their call options so it is now no longer possible to speak to anyone there, I have lost trust in *** and have serious concerns over how they will handle my personal information such as my photo identification should I provide that to them.

For the above reasons, on May 16 I informed *** by email of my decision to close both my personal and joint accounts I have open with them and requested that they immediately return my money.

On May 22, I was informed by email that they had "***" my account and that they still required a "***" to lift the lock on my account even though I had already requested my account to be closed and for the return of my money.

I subsequently gave clear notice on May 29 2020 by email to People's Trust Company through *** of my decision to cancel my card, close my accounts, and requested for the immediate return of my remaining balance.

On June 4 2020, People's Trust through *** informed me by email that they are "***" and that "***". I was also told by *** that they "***"

The next day on Jun 5 I escalated my complaint by emailing People's Trust Company directly and requested that they return my money.

The same Cancellation Notice was also sent out by Registerd Mail the following week to both *** and People's Trust Company separately requesting the return of my balance of *** and for the cheque to be sent to my billing address they have on file.

After not getting a reply back to my complaint sent to their email on June 5 within 2-3 business days as mentioned in their automatic reply to my email complaint from People's Trust Company, I called their call centre on June 15 and spoke with their agent and he confirmed for me that they did received my Cancellation Notice by Registered Mail for the cancellation of my card with my request for the return of my balance. I was also told by him that they had not yet processed my refund and may take up to 45 days to do so.

I then got a late reply back from People's Trust Company to my complaint that I had sent to them on June 5 that same day on June 15 after speaking on the phone with them. Their email reply to my complaint failed to address the issues in my complaint and continued to ignore my request for the immediate return of my money. Their reply to my complaint only repeated ***'s request for "valid government photo ID (front and back), plus a clear selfie of you holding the ID (in color)" again so they can turn it over to ***.

I informed People's Trust Company in my reply back to them the same day on June 15 that I have lost trust in *** as the financial service managing my account and that I will absolutely not share any more of my information such as my identification to them as a condition for the return of my money after already serving notice to both of their companies earlier this month of my decision to cancel my card with my request for the immediate return of my money.

On June 25 I received the final decision from People's Trust Company that they want me to send to them my "***" for my account and that if I am disatisfied with their response I can contact their Complaint's Officer. I have concerns over how they will actually use this information they requested should I provide it to them and will not provide them any more information after already giving notice cancelling my card and requesting for the immediate return of my money. The Cancellation Notice sent by Registered Mail includes all the information neccessary and they require to refund my money, including the same billing address they have on file to where they can mail the cheque to.

Throughout this entire complaint process so far, nearly 2 months since I have been denied access to my account, neither company has properly acknowledged my complaint or provided me with any evidence that money is safe with them after denying access to my account since at least May 5, or explained to me why People's Trust Company through *** felt it was necessary to take the extraordinary step of suspending my account without notice, denying me the ability to check my balance, review my transactions, and access my own money through the app.

I feel like I was unfairly *** by People's Trust Company and *** after the expiration of my card and was *** out of $*** I had remaining left on the card. I have suffered great stress through not knowing if my money is safe, or if my money will eventually be returned to me.

As I have already been informed through People's Trust Company through *** on June 4 2020 that a garnishment request will be necessary to get back my money, I will soon be filing a claim in court to do so unless acceptable arrangements are made by People's Trust Company for the immediate return of my money.

I have a prepaid *** through ***, which is owned by Peoples Trust. I have been back and forth with customer service through *** chat. And contacted People’s trust only to be told to send and email which was never responded to,

On March 12th as well as April 14 I made payments to Employment and Social Development Canada. As outline prior to sending the payment to the payee via the *** app, the process takes 3-5 business days. Fast forward to now over a month later and the payments have still not been processed nor returned to me. When contacting *** support they advised that due to their bill payments being handled through *** a third party provider, the payee sometimes requests a cheque as payment from the bill provider, “maybe because they are a smaller company”“ as I was told by a chat agent. I spoke again with them as it’s been nearing two months since the first payment, I was advised that the cheque had not been picked up by the payee and that they are not picking cheque’s up, which makes no sense to me. They then advised they reached out to the bill provider again and said placing a hold or shop on the cheque’s was not an option, this is an option for everyone else but apparently not a bill provider. I was promised this week that a supervisor would be reaching out to be via the app, only for that not to happen and my questioning again via the support app to not even be seen.

I expect that there be some resolution with this. There are two payments of 656.00 and 630.00 in limbo now and not returned to my account nor paid to the payee. If the situation was reversed and I owed the bank money I would owe this back with interest. I have been unable to make any leeway with *** chat support and calling Peolles trust they just ask me to send a complaint to the email and there has been no response.

I purchased *** Prepaid *** from the People's Trust Company and uploaded $3000, but suddenly I could not spend it last month, and the account was closed for me. I tried to contact customer service many times, but the other party hung up the phone directly after inquiries. Now my funds cannot be withdrawn and this credit card cannot pay anything. But they are still deducting my monthly fee

We purchased three gift cards from this company, they were *** used in the USA which the company has admitted was a security issue on their behalf. Yet, they won’t refund us over $400 that we are now missing due to their issue.

I have a *** (reloadable) issued by Peoplea Trust Company and on Dec 8, 2019 I had problems logging in so I had to change my password by using forgot password and finally got in and noticed a wierd charge of $0.41 on my card so I called customer service explained to the guy what happened and about the charge letting him no that I was expecting a direct deposit of $10000.00 to be going in on Dec 9 , 2019 and wanted to make sure my card would not be corrupted I let him know that I changed my password he documented my complaint and assured me all would be okay.
Well on the morning of December 9, 2109 I awoke check my card the deposit was in and I went to work when I got of and went to withdraw some money is said insuffient funds went home check online account and saw that a total of 10 - $97.35 charges and one for $19 something were charged to my account from some place called *** .
I immediately called the customer service and informed them of what happened and since it was a Sunday they said they w3ill pass it on to their level 2 support which deals with fraud and for me to send aa email as well ducumenting my complaint to level 2 which I did and got a response saying they received my complaint .
I call level 2 support on Monday Dec10 , 2019 and they tell me they have to wait to see if the charge is cleared or something to that effect he said ( John ) was the name of the first guy I talked I believe that this could take a couple of weeks , then weeks became to Feb 25 , 2020 and that came and went and when I called again on the Feb 26 , 2020 he said that they had been contacted by *** twice and my complaint was rejected no explainsion as to why but he said to me taht they know I didn't do it and give hime another week or two and they try again cause it was so much money that Peoples Trust wont replace it.

I received two, "The Perfect Gift *** Prepaid Cards", at an address that is different from my permanent residence address. The nature of my employment requires me to stay at locations for varying amounts of time. So by the time that I came back to the location to which the prepaid cards were mailed, opened and was about to use them, I discovered by searching and talking to a call center representative that there were no remaining funds on one card and less than a third of the amount stated on the other card. I have not signed the cards and never had an opportunity to use them. It seems misleading to me to read on these cards;
"Card expires ***. Funds never expire." and, "Card expires *** Funds never expire."

I was not successful reloading the white *** card ordered from *** when I went to the stores listed in ***.

I reported the two issues to *** customer service and the response I got from them was that I need to escalate the issue myself to each store and *** will not take any action on this.
If there is an issue between the store and the *** system, why is it customer's responsibility to fix it.

Issue 1. Reloading $500 at *** only works for the first load. If you go back to the store on different day to reload, *** system generate the error message "The card is already activated". This happened to all 4 *** I went.

Issue 2. I went to *** that sells *** card. When I tried to reload $500, their system display error message "The item is not on file". I spoke to the store manager and they said I should buy the *** card from the store instead.

My *** reload card has been closed for 5 months. However, when I did contact whether *** company or People trusr company. The only answer is: you have to contact each other company to get your refund. That's definitely irresponsible.

I had *** account issued by Peoples Trust Company and it got suspended in early Oct 2019. When I realized this and contacted their customer service on Oct 11, they confirmed I would receive the refund cheque in the mail for the amount of $10,423.85 by December 23rd, 2019. However, as I haven't received any cheque yet, I contacted them again today and noticed their client service mailbox *** even got blocked by Gmail due to some security policies.

I had *** account issued by Peoples *** Company and it got suspended in early Oct 2019. When I realized this and contacted their customer service on Oct , they confirmed I would receive the refund cheque in the mail for the amount of $14,970.81 by December *** 2019. However, as I haven't received any cheque yet, I contacted them again today and got a new date of Feb. *** 2020 without any explanation of the delay.

I was a PayPower cardholder (essentially backed by People's Trust and issued by People's Trust)
My PayPower account *** and *** got shut down without notice and after the fact that they double charged me monthly fees. I requested the monthly fee to be refunded and the same day they shut me down (november 1). I requested my money back (totaled of over $1000) and this was an on going since November 5 (last point of contact from PayPower Customer Specialist) Since then, my money was still being held for the longest time.

Obviously customer service line is useless, those overseas *** call center simply gave me another email to deal with (and frankly I most likely never get a response from such resource) Looking on Revdex.com, it's very clear that this company doesn't give much attention to such matter as there's no direct way to contact anyone to look for your money.

For no reason *** blocked my prepaid ***, I can’t use it while I still have around 110 dollars in my account, I want to get my refund from people trust company. I hope I can get it back as soon as possible.

Regards

Recently I bought one of heir product called *** and somehow this company suspend my "*** Card" without any email or cellphone notice, even though I already have all my information on their website. What's worse I just reload the card yesterday and when I try to use the card to pay today it got declined, so I paid with my debit card *** And now I am going to ask them to give me a refund for the remaining balance on my account, I hope they can process my refund as soon as possible.

RE: cent# ***

The card with positive credit balance was suspended without any reason or prior communication. The customer support was completely incompetent in helping customer explaining the situation or attempting to refund the money. I am only interested to get my money back at this point. I provided lots of IDs to the customer support when asking for my refund, as they requested. However, they still would not issue the refund claiming information is not matching. This is not a registered card and what I provided was accurate. It felt to me the company was trying everything they could to keep the money to themselves.

I had my *** account suspended at the end of June 2019 and as per customer service I will receive a refund in the amount of ~$950 within 45 business days. I spoke with someone at the number provided for Peroples Trust company and my ID as well as a recent bank statement was requested, which was sent by email in by end of July. I waited until September 16, 2019 and then called in at which the CSR requested for the same documents photo ID and recent bank statement. I requested them to be sent by secure email. I received a secure email from Peoples Trust and documents were sent in by replying to secure email on Sept 18, 2019. On September 19 another email was received requesting proof of purchase for a refund, which was sent the same day.
Since then I haven't heard back from anyone at Peoples trust company and I'm still awaiting my refund check for ~$950. I just spoke to a customer service today and after providing all the information at first I was advised that they're still missing documents required to process the refund. Upon explaining/insisting that documents have been sent over twice the representative was able to locate the documents and advised that he will forward the refund request to the concerned department and get back to me.

I bought *** card at local drug store with $500 initial load, and then load another $500 right after on 10/04/2019, when I try to use the card on 10/07/2019, it doesn't work any more,after talking to the people's trust customer service via 1-855-683-2881, I was told the account is closed,and they can't give me the reason and ask me send email to ***, I send the email right away, then no responds from them any more

I purchased a prepaid *** product named *** and registered the *** card to online account in August 2019. The online account was normal till the early October 2019. I did not receive any email notification about account suspension.

I reached out to client services *** and received the response:

Your *** account has been closed as per our Terms & Conditions. Unfortunately we are unable to provide any further information.
Please contact *** (below) and follow the complaints process for further information:
*** Company Email: *** Customer Support
Peoples Payment Solutions, part of the Peoples *** I was not given any details about account violation or suspension, or any steps to receive my credit balance. I emailed both *** customer support and *** to request my credit balance refunded.

*** customer support emailed back to advise there's no updates available and would advise once updates became available. I further provided my government issued photo ID and a copy of my utility bill as per *** request. I have not heard back from Peoples *** yet.

For your reference, *** Terms & Condition, *** may terminate this Agreement at any time. You will then immediately return the Card as we direct. *** or its Distributor will reimburse you any remaining Balance, less outstanding fees.

I have a prepaid gift card issued by Peoples Trust company. And I remember about 3 months ago they cancelled my account with no excuse and right now I have not received the refund cheque yet.

Hi There,

I really wish you could help me, and thank you so much in advance. I'm a frustrated customer from people's trust. I tried so hard to contact them via phone, email. Most of the time, they asked me to wait, and I was treated as a ball which got kicked around in the past two and half months....I even resisted the paid membership via *** and tried to ask their senior management for help. However, nothing came back.

All I need Peoples group to do, is just cancel the payment(through a Master Prepaid Card, which is operated by them), and give back my 4490 dollars asap. The reason for this is they closed my accounts and the payment didn't went through in May transaction, total 4490 dollars. They already acknowledged the situation in May, and keep telling me they will do it asap. In the mean time, they transferred me to different department and never resolve the issue. Now they didn't coordinate anymore( no emails response, et al. I'm an senior accountant and dealing with banks and institutions everyday...telling me "it takes time to process the wire(almost 90 days)" does not make any kind of sense.

Please check the below reference issue info for the issue...
***
Please understand my frustration till this point, I literately have no way to solve the issue.

Thanks and regards,

Bo Yan

I bought a paypower prepaid card which is issued by peoples trust company with $500 initial load. For some reason, they suspended the card before I started to use the card. $500 is stuck in it. All of these happened in March 2019. I was told by an agent that I will receive a cheque refund within 45 business days. Almost 5 months now, I got nothing from them. Their customer service can't do anything about it. I sent multiple emails to the email address they provided me(initial email picture attached as a supporting document),but there is no responds. I got nowhere to go. Plz help me!