People's Power & Gas

Revdex.com:
At this time, I have not been contacted by People's Power & Gas regarding complaint ID [redacted]
Sincerely,
[redacted]
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Review: -We signed a contract with this company in the fall of 2012 to take over our power supply charges. In February 2013 we were notified by [redacted] that our power was going to be turned off for failure to pay. I immediately resumed control of all our [redacted] accounts from PPG , payed all arrears and then proceeded to work with an employee of [redacted] who had brought this company to us to try and figure out what happened and how it could be resolved. This company still owes us $910.48 for amounts we payed them that we had to pay again to [redacted]. I gave them months to resolve this issue and at some point they just stopped working with [redacted] on a resolution. They stopped billing us for months then started billing us again in late November. We are currently paying for our power directly to [redacted] and have no intention of ever turning that over to anyone again. I have emails and a letter I just wrote to a collection agency they now have involved that I would be happy to forward to you. I am sending the letter and information to the Public Service Commission and the Attorney General of NY.Desired Settlement: I want our money, 910.48 refunded and I never want to hear from this company again. they should have been falling over themselves to apologize for the major problems they caused and should have been actively seeking resolution.

Consumer

Response:

At this time, I have not been contacted by People's Power & Gas regarding complaint ID [redacted].

Sincerely,

Review: I used this company for my electric supply for two months. The first month they billed me for supply and delivery. This was debited from my bank account without even five minutes to review the statement. The following month they billed me just the supply, as expected. LIPA was never paid the delivery fees that Peoples billed me for. (A little over $60) In addition, I have asked for an explanation of the pass through charges, which look to be a usage based charge, but were 10 times as much for the second month, when my usage was lower.Desired Settlement: I have an outstanding balance with them. I want the delivery charges that were never paid to LIPA credited towards that balance. I already paid the delivery to LIPA to avoid disconnection. Also would appreciate an explanation of how the pass through charge was calculated.

Business

Response:

Good afternoon [redacted],

After we received this complaint I have been trying to reach out to [redacted]. We have left messages for one another but were never able to speak. I wanted to explain to him what we have done with his account before this complaint was even made. Basically, he owes PPG $60.29 and we owe him the exact same amount. We figured that these two would just wash each-other out and we would both be even. In order to explain the FPPCA charge, I assumed we could discuss over the phone but I haven’t been able to speak with him. He stated that he can’t make any phone calls until after hours. I then supplied him with my cell phone number last week to call me at any time and I have not heard from him yet. I’d like to speak with him as well to explain these charges and our reconciliation on his account. Please let me know if there is anything else that I can help you or [redacted] with on this account.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sorry for the delay. The business had called my voicemail line and left messages, and I was able to get a brief emailed response, but never did get the written explanation I had asked them for. They did work out the double billing and since I can no longer access my account online I assume the balance portion was worked out on their end. Only unresolved part was an explanation of how this one charge was calculated and why it was several times higher on a lower-usage month. But not a big enough deal for me to waste more time trying to get a written answer from them, nor important enough for me to take the time off to be able to call them

Sincerely,

Review: People's Power and Gas (PPG) over charged my credit card in the amount of $183.85. PPG was supplying my electric power for the period in question from February [redacted] to June [redacted] of this year. My account # with PPG is [redacted]. My LIPA June [redacted] electric meter reading was 24380 KWH. My February [redacted] electric meter reading reading was 23230 KWH. Subtracting these we come to1150 KWH. This is my usage from February [redacted] to June [redacted]. Adding up the amount of electricity PPG has billed me for (1660 + 814 + 392 + 240 + 150) we come to 3256 KWH. Now if subtracting the 1150 from 3052 you will come to 2106 KWH. I told them I will accept multiplying this by the least rate PPG charged me, in the same time period, $0.0873. So 2106 times $0.0873 comes to the amount owed to me is $183.85.

I would like to add to my complaint that PPG has failed to respond to more than 3 phone calls, 6 emails and 1 letter from my Lawyer.Desired Settlement: I would like PPG to send me a refund check in the amount of $183.85.

Consumer

Response:

At this time, I have not been contacted by People's Power & Gas regarding complaint ID [redacted].

Sincerely,

Review: A sales representative claiming to be an employee of People's Power & Gas in Uniondale, NY solicited me at my place of business and promised to save me a minimum of 25% every month on my energy costs. My first invoice from People's Power & Gas was not only NOT a 25% savings but in fact was significantly higher costs than my costs when using [redacted] and [redacted]. I contacted People's Power & Gas and found out that the sales representative was not employed by them but rather an independant contractor. They were unwilling to give me his telephone number and claimed that they cannot be responsible for his false statements, promises, or ill guarantees. I asked to speak with a manager, who promised me a call back. After waiting several days, I contacted them again and was told again that I would receive a call back regarding the disputed invoice. I still have not heard back from anyone and have called them 3 times since July **, 2013. They continue to invoice me at obscene rates, which exceed 400% of what I was paying [redacted] and [redacted] and are refusing to contact me to discuss this issue, despite numerous attempts on my behalf. I believe People's Power & Gas uses unlawful and immoral sales tactics and fails to provide any customer service or dispute resolution.Desired Settlement: I would like my account credited in full, reducing my balance due to $0.00, as well as a cancellation of my account services, effective the date of enrollment, and an apology from People's Power & Gas.

Business

Response:

Good afternoon [redacted],

This email is in response to a complaint # [redacted]. Attached is a signed, legal enrollment form by [redacted]. In the highlighted parts, it is made very clear that we have a variable rate and can fluctuate up or down from month to month due to market conditions. By [redacted] signing this agreement, he understood and agreed to all of this. About the phone calls asking to speak to a manager and not being called back, we only have two notes in our system of calls with him. One being a collections call for unpaid invoices, and the latter being a complaint that he never agreed to our contract. The attached document shows otherwise. We at Peoples Power & Gas pride ourselves on honesty and quality customer service. Finally, his accusation that we are over 400 % higher than [redacted] is completely false. Last month we were 30 % higher and this was due to higher energy costs out of our control. I hope this helps and please feel free to contact me if you have any further questions.

Thank you,

Business

Response:

Good afternoon [redacted],

I would like to continue responding to [redacted]'* complaint.

I have spoken to [redacted] on 8/**/13 and quite a lot of material was discussed. [redacted]'s major complaint is that his elctricity cost has been significantly higher with PPG than it was when he was with [redacted] has stated that his bill averages $200 per month. In viewing [redacted]'s [redacted] bills from last summer we have found that this in not accurate. During the summer service period last year of 7/**/12 to 8/**/12 [redacted]'s bill totalled $553.48. His subsequent bill from [redacted] was for the service period 8/**/12 to 9/**/12 and that bill titled $403.35. The summer months are the peak times for power usage and clearly [redacted] has seen bills that mirror PPG's bills in cost. To reiterate, for the peak( summer) two month period that [redacted] was a PPG customer he averaged electric bill of $447.75 which falls between some of his higher bills from last season.

[redacted] was under the impression that he was being "double charged" as he did not understand why [redacted] charges were on PPG invoices. I explained that the PPG invoice is one consolidated invoice that includes the [redacted] charges as well as the PPG power supply charges. These charges are also on the invoice that [redacted] sends to their customers. When a customer enrolls with PPG they agree to a consolidated invoice where they pay PPG and PPG remits payment to [redacted]. On the PPG invoice there will be Power Supply charges, taxes, and Delivery and systems charges. These are the same charges that a [redacted] customer would see on their [redacted] bill. This is not "double charging" as the customer would be paying this regardless. After explaining this [redacted] stated that he understood.

[redacted] also asked for further explanation as to why he continued to recieve invoices from PPG after he had dropped from service. I explained that we had received his request to drop and did in fact drop him in the [redacted] portal that day which is [redacted] policy and that he would have been returned back to [redacted] on August *, 2013. However, depending on when his meter read cycle is, it will determine if he receieves further invoices. In his case, [redacted] sent PPG two more meter reads for [redacted] and PPG is responsible to bill those out.

I also explained to [redacted] that his first invoice was invoiced using a "historical read". A historical read is used when [redacted] fails to provide PPG with the customers meter reading in time for PPG to send the customer an invoice. The first invoice that [redacted] receieved was overestimated and a true-up( credit applied for over-charge) was provided on the customers second invoice. In total [redacted] KWH usage for [redacted] was 3852 KWH and that reflected in the 3852 KWH that PPG billed.

At this point I have explained to [redacted] that because he is no longer a customer of PPG therefore he is only responsible for the power supply portion and taxes of his invoices. The power supply owed to PPG is $456.03. As of today [redacted] was also in contact with his broker.

On a side note, it is now PPG policy to not enroll customers who have had a final termination notice from [redacted] and over the past year [redacted] has had 5 Final Termination/Payment Reminders . With this record and at this point if payment is not made on this account [redacted] will be sent to our collections attorney.

Customer Service

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It took 6 weeks, 5 telephone calls and 3 letters to the Revdex.com to end up nowhere with People, Power & Gas. Finally, PP&G called me on 08/**/13, 6 weeks after I first contacted them. The first call I received was from the broker, and independent contractor who signed me up with PP&G. He heard about my experience and was appalled. He told me that PP&G was a new provider for his company and if he knew that they would deal with customers the way they dealt with me, he would have never recommended I sign up with them. He also stated that he would contact PP&G and fight on my behalf to resolve this matter. However, he added that he himself does not have any authority to do anything about my concerns. Then, a few hours later I received a call from [redacted], the Customer Service Manager at PP&G. After going through the same story and expressing my extreme dissatisfaction, she promised to escalate my concern to the President of the company. Shortly thereafter, she called me and explained that the President is unwilling to do anything about my concerns.

Obviously, the President of PP&G has no interest in providing any decent level of customer service. PP&G clearly has a desire to conduct business in which false promises are made, excessive billing is standard, and customer service is atrocious.

If the President of PP&G would have heard my story while simultaneously caring about Customer Service and the reputation of his company, he would have called me and apologized for the experience I had with his organization. A simple apology would have been enough for me. The validation that this type of experience is unacceptable would have sufficed and I would have paid the balance despite my disagreement with the excessive charges.

Instead, the President decided to use his staff (who has no autonomy to help his customers) to explain that PP&G will send my account to a collections attorney. His decision will delay the slightest chance of payment by a minimum of several months. Then, if we miraculously come to a settlement, he will receive a fraction of this total invoice after the attorney deducts his fee. Another option is to bring this case to litigation, where after several months (if not more) I will fight the invoices until a judge decides who is right and who is wrong.

PP&G decided to take this route, not me.

To all the potential future clients of PP&G that Google their name and come across this Revdex.com complaint: YOU ARE WARNED. STAY FAR, FAR AWAY FROM PEOPLE, POWER & GAS or you will regret it.

Sincerely,

[redacted]-

Sincerely,

Review: PP&G stopped servicing Long Island so [redacted] took our account back over. In doing so, PP&G would not pay [redacted] the money that we had already paid them until they had completed an audit - I was told would take 14 days and to just wait (in October) but they continued to send bills. Each time I received a bill, I would call PP&G and they would assure me that they had many audits underway and just to hold on and not worry about the bills/emails. I then received a letter from a collection agency and have called and left 3 messages (December [redacted]) - even though the message says they will return calls within 1 day.

Because the nature of PP&G business on Long Island was that the customer paid PP&G and then PP&G turns around and pays LIPA. When they discontinued doing business on Long Island, they held the money that we paid PP&G until they conducted this audit. When I received our first new bill fro [redacted] (in October), it was for more than twice a normal bill. [redacted] explained to me that even though we paid PP&G, PP&G did not pay [redacted] and that is none of LIPA's concern so I had to pay that very high bill - even though PP&G was holding that money.Desired Settlement: I would like to have PP&G conduct this so called audit that was to be done in October, pay [redacted] or us our money back for the bills that we have already paid, and have this collection agency told that all is cleared up and be assured this is not going to affect our credit.

Review: We had a dispute last year regarding billing. After paying off our outstanding balance, minus the late fees as agreed, we were told all was settled and well.

We have this in writing from their billing dept. Last month PP&G began invoicing us again. I have left multiple messages on their telephone and they do not call back.Desired Settlement: We do not owe them any money. Their billing dept leaves much to be desired.

Consumer

Response:

At this time, I have not been contacted by People's Power & Gas regarding complaint ID [redacted].

Sincerely,

Review: People's Power and Gas over withdrew from my account$1,636.84. This was brought to my attention after they had done a final audit of my account. Furthermore the money that was withdrawn from my account did not pay LIPA for transporting the electricity to my business. Which left me a hefty bill that had a number of late payment charges that I also had to payDesired Settlement: I payed over 600 dollars to LIPA that should have already been paid for via the monies that were automatically withdrawn for my account. I would like a refund of the over withdrawl they made of 1,636.84 plus the additional charges made to me via late payment charges and the payments that were not made to LIPA. totaling over 2200 dollars. I have evidence of the Final Audit as well as all my past invoices as well.

Consumer

Response:

At this time, I have not been contacted by People's Power & Gas regarding complaint ID [redacted]

Sincerely,

Review: Since using People's Power, I have had nothing but problems with Long Island Power Authority. Bills not being paid in full and currently I have a balance and PPG are saying its a previous balance that I owe even though LIPA is saying I had nothing outstanding when I signed with Peoples Power in March of 2013. I also have found out that PPG policy is a contract (which wan't disclosed to me at the time) that I am trapped in until Dec 2013 and then 6 months after. If I break this contract, I have to continue to pay for their service. If I knew I was in a contract, I would have never signed up for the headache of wasting time every month to rectify my bills with both companies. People's Power & Gas have poor customer service and have not been helpful in this matter.Desired Settlement: My desired settlement and outcome would be for them to pay the outstanding bill of $125. to LIPA and for the contract to be null and void with no charge to my credit.

Business

Response:

To Whom it may Concern,

This email is in regards to ID [redacted] , Cornucopia's Noshery INC. To address the first issue, " Bills not being paid in full ", People's Power and Gas(PPG) has invoiced Cornucopia's $1276.19 and paid a total of $925.30 to LIPA ( please see attached payment receipts). Cornucopia's currently has one unpaid invoice with PPG and once payment is remitted to PPG, we will forward the remaining balance ( $350.89) to LIPA. To clarify, customers must pay PPG before PPG can forward payment to LIPA. So to reiterate, once Cornucopia's makes the final payment to PPG, PPG will send the final payment to LIPA. To address Cornucopia's second issue of a "previous balance", upon Cornucopia's enrolling with PPG there was a balance of $122.06 that was owed directly to LIPA. I have enclosed their first LIPA bill where PPG is their power supplier. On this bill you will see in the section entitled " Billing Summary" a Balance From Previous Bill in the amount of $122.06. This amount is what Cornucopia's brought on as a balance owed to LIPA and this is in no way is covered by PPG. Lastly, the customer claims "I also have found out that PPG policy is a contract ( which wasn't disclosed to me at the time)". Attached you will find the contract that the customer signed which discloses all terms and conditions of enrollment with PPG. In this contract it states " if you terminate this Agreement prior to the expiration date of the term, you will be liable for your average monthly Supply Charge for each month remaining in the term, multiplied by the projected retail rate per KWH". The customer agreed to these terms and conditions by putting her signature on the form. To correct Cornucopia's statement that " I am trapped in until December 2013 and then 6 months after", our terms and conditions state " Term will continue thereafter until December [redacted] of each year, for no less than six months". Cornucopia's enrollment with PPG will end December [redacted] 2013.

Please review all of the attached information and if more details are required please do not hesitate to contact me directly.

Thank-you and I look forward to resolving this issue.