On the roof in question, we painted a reflective coating on the roof in This came with a year maintenance guarantee after the roof was coated, the owner began a major remodel on the house.During the remodel, we were never contacted to assist in sealing up the new holes they cut through the coating Only after the holes were cut in the roof, did he call us to do leak repairs.We have documented the many numerous holes they cut into the roof, relocating plumbing vent pipes etc Clearly this voided any guarantee we had on our coating Still, we have tried on numerous occasions to assist the owner by making emergency repairs, however any scheduling of repairs is met with a very difficult coordination of attorneys, consultants and owner all needing to be present, along with requiring us to sign legal documents, just to get on the roof.In our years in business we have well over 20,satisfied customers Unfortunately we are unable to satisfy this one
On the roof in question, we painted a reflective coating on the roof in 2014. This came with a 3 year maintenance guarantee. after the roof was coated, the owner began a major remodel on the house.During the remodel, we were never contacted to assist in sealing up the new holes they cut...
through the coating. Only after the holes were cut in the roof, did he call us to do leak repairs.We have documented the many numerous holes they cut into the roof, relocating plumbing vent pipes etc. Clearly this voided any guarantee we had on our coating. Still, we have tried on numerous occasions to assist the owner by making emergency repairs, however any scheduling of repairs is met with a very difficult coordination of attorneys, consultants and owner all needing to be present, along with requiring us to sign legal documents, just to get on the roof.In our 52 years in business we have well over 20,000 satisfied customers. Unfortunately we are unable to satisfy this one.
Good morning, We value our season ticketholders greatly and it is unfortunate that Mr. [redacted] feels otherwise. Our annual Broadway series package is well known in the area as a high quality, Broadway experience. We typically have 3-6 titles on the series and 1-2 extras. What this means...
is that the night 1 or night 2 package includes all titles on the series and season ticket purchasers have the options to add on the extra titles if they would like. This is the standard setup and terminology for Broadway Series' across the country. Mr [redacted] purchased his tickets online and was clearly shown that Mamma Mia was an extra- not on the package. Attached you will find email correspondences and the way the order came in on our back end system. Below are links to both the online order form and our Broadway Series information page, which includes our TV commercial. What Mr. [redacted]'s quote is missing above from our advertising is that it says "This years series also features, "Mama Mia" as an extra.https://www.peoriaciviccenter.com/ameren-illinois-broadway-series-season-t...⇄ note: on the online order form- the titles have dropped off for WICKED and Cinderella because the shows have already past. You can go through the ordering process to see that there is no mention of Mamma Mia on the order form until AFTER the season is selected. As you can see in our email to Mr. [redacted] in July, we gave him the opportunity to review his purchase even after it was completed. We do this to ensure that all questions are answered for our season ticketholders with regard to what they are receiving well before the tickets are printed and mailed so we can avoid any confusion.Mr. [redacted] was not charged any amount for Mamma Mia tickets, which you can see on the receipt.
On the roof in question, we painted a reflective coating on the roof in This came with a year maintenance guarantee after the roof was coated, the owner began a major remodel on the house.During the remodel, we were never contacted to assist in sealing up the new holes they cut through the coating Only after the holes were cut in the roof, did he call us to do leak repairs.We have documented the many numerous holes they cut into the roof, relocating plumbing vent pipes etc Clearly this voided any guarantee we had on our coating Still, we have tried on numerous occasions to assist the owner by making emergency repairs, however any scheduling of repairs is met with a very difficult coordination of attorneys, consultants and owner all needing to be present, along with requiring us to sign legal documents, just to get on the roof.In our years in business we have well over 20,satisfied customers Unfortunately we are unable to satisfy this one
On the roof in question, we painted a reflective coating on the roof in 2014. This came with a 3 year maintenance guarantee. after the roof was coated, the owner began a major remodel on the house.During the remodel, we were never contacted to assist in sealing up the new holes they cut...
through the coating. Only after the holes were cut in the roof, did he call us to do leak repairs.We have documented the many numerous holes they cut into the roof, relocating plumbing vent pipes etc. Clearly this voided any guarantee we had on our coating. Still, we have tried on numerous occasions to assist the owner by making emergency repairs, however any scheduling of repairs is met with a very difficult coordination of attorneys, consultants and owner all needing to be present, along with requiring us to sign legal documents, just to get on the roof.In our 52 years in business we have well over 20,000 satisfied customers. Unfortunately we are unable to satisfy this one.
Good morning, We value our season ticketholders greatly and it is unfortunate that Mr. [redacted] feels otherwise. Our annual Broadway series package is well known in the area as a high quality, Broadway experience. We typically have 3-6 titles on the series and 1-2 extras. What this means...
is that the night 1 or night 2 package includes all titles on the series and season ticket purchasers have the options to add on the extra titles if they would like. This is the standard setup and terminology for Broadway Series' across the country. Mr [redacted] purchased his tickets online and was clearly shown that Mamma Mia was an extra- not on the package. Attached you will find email correspondences and the way the order came in on our back end system. Below are links to both the online order form and our Broadway Series information page, which includes our TV commercial. What Mr. [redacted]'s quote is missing above from our advertising is that it says "This years series also features, "Mama Mia" as an extra.https://www.peoriaciviccenter.com/ameren-illinois-broadway-series-season-t...⇄ note: on the online order form- the titles have dropped off for WICKED and Cinderella because the shows have already past. You can go through the ordering process to see that there is no mention of Mamma Mia on the order form until AFTER the season is selected. As you can see in our email to Mr. [redacted] in July, we gave him the opportunity to review his purchase even after it was completed. We do this to ensure that all questions are answered for our season ticketholders with regard to what they are receiving well before the tickets are printed and mailed so we can avoid any confusion.Mr. [redacted] was not charged any amount for Mamma Mia tickets, which you can see on the receipt.