Peoria Kia

Mr [redacted] purchased the vehicle he selected at the price to which he agreed in writing The purchase contract he signed stated the value of the trade allowance for his vehicle Mr [redacted] has had his transaction document since the day he purchasedThe security cameras at the dealership show Mr [redacted] leaving the finance office with copies of his transaction documents and the customer copies of the multi-part forms no longer are in the dealership's records Mr [redacted] 's new car has been titled to him and his transaction has been finalized Mr [redacted] deferred a portion of his down payment He has paid all but $of the agreed, deferred down payment In the course of responding to his post-purchase concerns, the dealership offered to forgive the remaining balance Mr [redacted] ' demands for a new car of his choice, or returning his trade vehicle cancelling his contract to purchase the vehicle, or reducing the cost of the vehicle by half with no down payment, are denied Mary [redacted] ***r/General Counsel

MsR*** received her vehicle on Monday, June with the seats she selected and the emblemAs a goodwill gesture she also was provided all weather mats at no charge.
Mary L*** Walker/General Counsel

Mr. [redacted] purchased the vehicle he selected at the price to which he agreed in writing.  The purchase contract he signed stated the value of the trade allowance for his vehicle.  Mr. [redacted] has had his transaction document since the day he purchased. The security cameras at...

the dealership show Mr. [redacted] leaving the finance office with copies of his transaction documents and the customer copies of the multi-part forms no longer are in the dealership's records.  Mr. [redacted]'s new car has been titled to him and his transaction has been finalized.  Mr. [redacted] deferred a portion of his down payment.  He has paid all but $199 of the agreed, deferred down payment.  In the course of responding to his post-purchase concerns, the dealership offered to forgive the remaining balance.  
Mr. [redacted]' demands for a new car of his choice, or returning his trade vehicle cancelling his contract to purchase the vehicle, or reducing the cost of the vehicle by half with  no down payment, are denied. 
 
Mary [redacted]r/General Counsel

The customers made the initial selection of the vehicle on line.  On each age where a vehicle is displayed, the dealership website has an express reservation of the right to correct errors or omissions.  Each page also expressly states that additional equipment will increase the...

price of the vehicle.  The salesperson mistaken failed to identify the vehicle in which the customers were interested as one to which additional equipment had been added.  Once the error was realized and discussed, the customers agreed to purchase a different vehicle, and completed  the purchase of a like model that was equipped  as described on the website.  The customers paid fairly for the vehicle they purchased; they simply did not enjoy a windfall created by material error of fact.  The dealership apologizes for and regrets any confusion, but understands that the contract to purchase the replacement vehicle with full knowledge of the error  constitutes a resolution of any issue.  [redacted]General Counsel

Mr. and Mrs. [redacted] went to Peoria Kia specifically looking for a pre-owned Kia Rondo.  The dealership had two in stock, but neither had been through the dealership's reconditioning process, which fact was disclosed to the [redacted].  In order to secure the vehicle, the...

[redacted] decided to leave a deposit and sign contract to purchase one of the Kia Rondos even though the reconditioning was incomplete.  Peoria Kia offered to provide the [redacted] a loaner vehicle while the reconditioning was in process, but the dealership's offer was declined.    During reconditioning the need for an $800 repair to the actuators on the power door locks was discovered.  The repair was disclosed to Mr. [redacted].  He was given the options  of not completing the purchase, purchasing  without the repair, or paying for the repair.  Mr. [redacted] said he would decide what to do and call back to the dealership.  When he called back, he offered to split the cost of the repair to the door locks,  which offer was accepted.  The contract was revised to reflect that agreement and was signed by both parties.  Mr. and Mrs. [redacted] freely contracted for the purchase of the  Rondo on the terms to which they clearly agreed.  The allegations of "bait and switch' are expressly denied, as is the demand for payment.    [redacted] General Counsel

Mr. and Mrs. [redacted] went to Peoria Kia specifically looking for a pre-owned Kia Rondo.  The dealership had two in stock, but neither had been through the dealership's reconditioning process, which fact was disclosed to the [redacted].  In order to secure the vehicle, the...

[redacted] decided to leave a deposit and sign contract to purchase one of the Kia Rondos even though the reconditioning was incomplete.  Peoria Kia offered to provide the [redacted] a loaner vehicle while the reconditioning was in process, but the dealership's offer was declined.    During reconditioning the need for an $800 repair to the actuators on the power door locks was discovered.  The repair was disclosed to Mr. [redacted].  He was given the options  of not completing the purchase, purchasing  without the repair, or paying for the repair.  Mr. [redacted] said he would decide what to do and call back to the dealership.  When he called back, he offered to split the cost of the repair to the door locks,  which offer was accepted.  The contract was revised to reflect that agreement and was signed by both parties.  Mr. and Mrs. [redacted] freely contracted for the purchase of the  Rondo on the terms to which they clearly agreed.  The allegations of "bait and switch' are expressly denied, as is the demand for payment.    [redacted] General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Because we had sign paper In our hands, the fleet manager then took our paper and destroyed them and said the deal was no good, they had our money we have sign finance papers and they were just going over feature of the auto when he realize his mistake, we made a deal on a stock number ,I have all e mail to back this up.

Regards,

The customers made the initial selection of the vehicle on line.  On each age where a vehicle is displayed, the dealership website has an express reservation of the right to correct errors or omissions.  Each page also expressly states that additional equipment will increase the...

price of the vehicle.  The salesperson mistaken failed to identify the vehicle in which the customers were interested as one to which additional equipment had been added.  Once the error was realized and discussed, the customers agreed to purchase a different vehicle, and completed  the purchase of a like model that was equipped  as described on the website.  The customers paid fairly for the vehicle they purchased; they simply did not enjoy a windfall created by material error of fact.  The dealership apologizes for and regrets any confusion, but understands that the contract to purchase the replacement vehicle with full knowledge of the error  constitutes a resolution of any issue.  [redacted]General Counsel

Peoria Kia advertises on its website that its service department honors Kia competitor coupons.  It does not advertise that it accepts coupons from non-Kia competitor service shops. The service history for Mr. [redacted] does not indicate that Peoria Kia previously had honored coupons for...

service it performed on his vehicle.  Mr. [redacted] understood that the coupon he sought to use would not be honored by the dealership before any services were performed or costs incurred. In fact,  Mr. [redacted] initially left the dealership.  Fully understanding the terms of service, Mr. [redacted] returned for the service.  The dealership was able to check through Kia and identify an update for Mr. [redacted] vehicle as part of its service. The dealership regrets that Mr. [redacted] was confused with regard to the coupon.  As a goodwill gesture, the parts and service manager will contact Mr. [redacted] and refund to him the difference between the price he paid and the cost represented on the non-Kia coupon.  [redacted] General Counsel