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Peoria Monument

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Peoria Monument Reviews (3)

Initial Business Response /* (1000, 5, 2016/05/27) */
The customer notified our company on Jan. 27, 2016 that the year of death on the bronze plate was incorrect. We called our supplier and they acknowledged that they made a mistake on the year of death. They are sending us a replacement bronze...

plate and it will be installed by Friday, June 3, 2016.
Initial Consumer Rebuttal /* (2000, 8, 2016/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
on May 27,2016,the company stated they would correct the wrong birth year recorded on the brass plate of Mom's grave marker by June 3, 2016.
when we checked her grave yesterday eve (6-3-16), we were pleased to find the appropriate year of her birth (1919), on the brass plate on the grave marker.
Thank you very much
[redacted] daughter and executor of her estate

Initial Business Response /* (1000, 5, 2016/07/29) */
On April 18, 2016 Mrs. [redacted] paid us to install a bronze veterans marker on to an existing monument.
At that time, she was told this would take approximately 3 months to be done. So why she started getting upset 5 weeks after she paid us to do...

the work. we do not understand. The bronze marker was mounted on the monument July 27, 2016.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company saying that they told me approximately 3 months is incorrect. I was given the impression they would be able to have it completed by Memorial Day which is when my husband was honored at the cemetery during the Memorial Day Celebration. The problem now is that after being notified that it had been mounted and checking the cemetery we discovered the plaque attached to the headstone and covered in duct tape. So,while we are unable to completely verify it it seems they glued it and used duct tape to hold it on when the reason they were paid $300 and given special screws was so it could be mounted properly with the screws. One of my grandsons would have glue it on. Now we must take cleaner and scrub the residue from the duct tape from the plaque.

Initial Business Response /* (1000, 5, 2015/06/26) */
CUSTOMER WAS NEVER PROMISED THAT THE WORK WOULD BE COMPLETED BY MEMORIAL DAY. I FOUNDED PEORIA MONUMENT CO. 34 YEARS AGO AND WE DO NOT GIVE PROMISE DATES FOR WORK TO BE DONE. WE KNOW THERE ARE FAR TOO MANY CIRCUMSTANCES BEYOND OUR CONTROL, THAT...

CAN CAUSE DELAYS IN THE COMPLETION OF A JOB.
I LEFT A MESSAGE ON MS. [redacted]'S VOICE MAIL YESTERDAY, JUNE 25, 2015, INFORMING HER, THAT WEATHER PERMITTING, WE WOULD HAVE THE WORK DONE IN THE NEXT TWO WEEKS.
Initial Consumer Rebuttal /* (2000, 8, 2015/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As indicated in the complaint, I did not assert that the company promised that the engraving would be completed by Memorial Day, but that it was likely. The work was ordered in March. When the work was not completed by Memorial Day, I made two phone calls and sent a letter in an attempt to find out when the work would be completed. Peoria Monument Company called me after the filing of this complaint and indicated that the work would be completed in the next few weeks, weather permitting. He explained that the monument engraver had passed away and his son was trying to catch up the work. This response is acceptable to me and would have avoided the necessity of this complaint, had it been made in response to my queries. As of July 5, 2015, the engraving has been completed.

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