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Pepin's Inc.

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Reviews Pepin's Inc.

Pepin's Inc. Reviews (5)

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I took my truck into this business for a safety inspection.  After scraping my old sticker off and damaging the front window tint, a mechanic asked me if I had a sun shading authorization from DMV. I had no idea what this was and said no why? It was at this time that I was called over by Mr. Cook and told that I could not get an inspection sticker because I had window tint without a sun shading authorization from DMV. I told him that I did not know that there was window tint on my windshield because I could not tell it was and asked what I needed to do to get my sticker and  if he was going to repair the tint. He said as I have previously stated,that he would fix the tint if I got the doctor's note and the proper authorization from DMV,which I did. Upon returning with the required paper,he went back on his word and refused to fix the tint. If the business was aware of the fact that a sun shading authorization is required on a vehicles registration,why did they not check for it themselves before proceeding with the inspection? If knowing the requirements,they were negligent in looking for this requirement and therefore proceeded to scrape off the sticker and damage the tint. While giving me his word that he would fix the tint if I complied with the requirement he implied wrong doing and wanted to correct it. So after informing me that he would fix it and based on the knowledge of the requirements,I feel that Mr. Cook is responsible. I went in for an inspection and ended up with a damaged window tint.
Regards,
[redacted]

Mr. [redacted] just left the office, gave him a $100 refund to pay for the repair to the tint on his window.
Carey Cook

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
We worked out the complaint, it is resolved.
Regards,
[redacted]

On January 14, 2014 the complainant came in for an inspection. We had inspected the vehicle one year prior, but the vehicle had been shipped from Hawaii, were they do not have inspection stickers. The vehicle had dark tint three inches from the top, which passed, so at that time a sticker was...

placed; but the rest of the windshield had been tinted and was not noticed at that time. Upon returning one year later for inspection per VA law the old sticker was scraped off before vehicle entered the garage.  At that time it was discovered that the windshield was tinted.  At that time he was notified that it wasn't legal to have the tint covering the entire windshield, and was told then if it was verified with the dmv via a doctors orders the tint would be replaced, in which there was no documentation on the vehicles registration on for-mentioned date. The VA state trooper over our garage was then called and ultimately stated "place a rejection" which was done.  Customer returned on January 17, 2014 with a new registration stating that it was now permitted for him to have the tint.  Customer stated on the 17th that he was UNAWARE that the tint was there himself.  At that time he stated he wanted the repair to his tint completed, which at the time of original inspection was by VA law concidered illegal. Customer was told that, had that been on registration prior to the sticker being removed we would have been glad to pay for damages, but we aren't liable after the fact.  At this time customer became unsettled and customer had to be removed by police.                
Sincerely,
             Cary Cook -Owner

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response from Mr. Cook and he clearly states what I had written in my previous complaint. He stated that the window tint was damaged when the mechanic removed my old inspection sticker and by doing so damaged the front window tint of my truck. On the day that I brought my truck in for inspection and this occurred, Mr. Cook called me over to inform me of this fact.  A trooper was called in to inform me of the what I need to do and why they at that time could not give me a sticker. This Trooper stated to me that he could see that the tint was damaged and that the business should be responsible for fixing the tint. Mr. Cook stated to me that if I got a doctor's note and the proper authorization from the DMV on my registration for sun shading he would have the tint repaired. This was stated in the presence of the trooper.If you look closely at the response by Mr. Cook, you can see where he himself writes that he would fix the tint if I did get the doctor's note and DMV authorization which I did several days later. I would like for Mr. Cook to stand by his word and his handshake and fix the tint like he said he would.
For the record, I was not removed by police, I spoke with the police of the situation and I was advised to just stay away from the business and try to resolve this by the courts  and left peacefully. I was later informed that I should contact your business for a resolution which I have done.
Warm regards,
[redacted]

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