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Pepmore Auto Sales

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Pepmore Auto Sales Reviews (2)

Review: I just bought honda odyssey 2010 used car( I buy car 06/**/2013) I got fill unhappy about detail price. I wil explain everything I bought car for $17000 and inside they charge me bank fee 695, prepair fee 295, and title 195. all be add become $18,185 after that put tax ny 1,609.37((17000+695+295+195)x0.0885 tax new york)) and become 19,794,37 add licence plate 350 all together 20,144,37. my question this dealer fraud me about they put bank fee even I try call the bank from I financial the car. they didn't charge any bank fee. one more thing they also charge me tax from bank fee, prepair fee, title. is this call fraud already? pls help me about this case. second thing they said clear title after check they have problem with title.inside title they said in my car have frame damage and unibody damage. they also say if you want return I charge fee 20 % from total car include tax and last I try to return for next day they told me charge 20 % that why I didn' t return. and I now this website from honda dealer miamiDesired Settlement: I want they adjustment bill or return the car

Business

Response:

To Whom It May Concern,

I am writing in response to the letter regarding the complaint about our services and fee. We regret that one of our customers is dissatisfied with our services. We have been in business since 1995 and take great pride in attending to the needs of our customers.

In response to the complaint, we have gathered all documents and addresses all concerns as follow:

I have included a copy of bill of sale customer agreed on and signed. The total price for purchasing the vehicle is $20148.92. The selling price of vehicle is $18185.00 with NYS Tax 8.875% + $350 registration fee which customer agreed on. The title is clean, its neither salvage nor flooded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dealer still not give me back bank fee.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a used vehicle from Cars.com that was from Pepmore Auto sales in July of 2011. I asked the dealer selling me the vehicle if it was involved in any accidents, dealer by the name of [redacted] said it was not and said he has a carfax to show me, which was also listed on [redacted]. The carfax stated it wasn't involved in any accidents. I recently tried selling my car and someone who almost purchased it from me ran a carfax on it and found out it was involved in 2 accidents back in '08 and '09. I was going to sell it for $20,000 and lost that deal and now I'm stuck with this vehicle. I called the dealership and spoke with the dealer, he said he didn't know about the accidents and then I reminded him of the carfax he gave me and said it was a fake carfax that listed my vehicles VIN number and stated it wasn't in any accidents. The dealer said he'll trade my car for another used vehicle and only offer me $17,000. I originally purchased it for $26.000 and advised him I almost sold it for $20,000 and that I wasn't interested in another used vehicle or dealing with them since they are dishonest and show customers fake carfax reports. He said he couldn't help me. This dealership lied and showed me false documents and I want to make sure they don't do this to other innocent people.Desired Settlement: I would like the dealership to at least offer me $20,000 since that's the amount I was going to sell it for. I'm not even asking for a full refund since I did use this vehicle for 2 years. They should be investigated and possibly penalized for this unfair and dishonest practice.

Business

Response:

To Whom It May Concern,

I am writing in response to the letter regarding the complaint about the Carfax. We regret that one of our customers is dissatisfied with our services. We have been in business since 1995 and take great pride in attending to the needs of our customers.

In response to the complaint, we have gathered all documents and addresses all concerns as follow:

We did not sell certified used car to customer. Carfax is only for reference for the history of vehicle. Carfax does not guarantee the reliability of its information. We are more than happy to offer customer to trade in his vehicle with trade in value according to [redacted]).

Thank You.

Consumer

Response:

At this time, I have not been contacted by Pepmore Auto Sales regarding complaint ID [redacted].

Sincerely,

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Description: AUTO DEALERS-USED CARS

Address: 70-11 Queens Blvd, Woodside, New York, United States, 11377

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