Pepose Vision Institute

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Mr [redacted] , Please accept my apologies in regards to you not receiving your refund in a timely mannerI have verified that your refund has been processed in the form of a checkYou should receive this refund within to business daysIf you have any other questions or issues , please feel free to contact me directlyThank You- [redacted] Director, Practice Development [redacted]

The estimated patient balance for Mrs [redacted] ' cataract surgery was $ When [redacted] processed the claim, the actual amount was $ This left a credit balance in the amount of $ Mrs [redacted] has a balance owed of $ We therefore have processed a refund to Mrs [redacted] in the amount of $

Mr [redacted] ' issue was brought to my attention yesterday, March 13th After reviewing the issue I have determined that we filed an insurance claim with incorrect information, resulting in no payment by the insurance company Mr [redacted] was erroneously asked for payment on his account Pepose Vision Institute will be refunding Mr [redacted] his entire payment I have personally apologized to Mr [redacted] for this situation and advised him of the refund [redacted] , ControllerPepose Vision Institute [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided they correct the way this was billed so it can be submitted to the correct insurance provider Sincerely, [redacted]

Mrs***,Thank you for contacting the Revdex.com in regards to your Billing disputeI have looked into this matter and there was confusion because of the treatment being done multiple times within a short periodPlease disregard the statements that have been sent and we will adjust on our endWe value you as a patient and appreciate your patience in this matterIf you have any other questions or issues please feel free to contact me directly.Thank you, [redacted] Director, Practice Development [redacted] Pepose Vision InstituteDirect: [redacted] Fax: [redacted] @peposevision.com

Our patient had paid in advance for a premium lens upgrade which is not covered by insurance. During surgery it was determined that this premium lens was not clinically indicated for this patient's specific eye anatomy. Instead, this patient received a different lens upgrade and
procedure. The lens that was used is also an upgraded lens that is not covered by insurance.I contacted the patient and first apologized that he had not been contacted in a timely manner due to the convergence of a number of internal matters, including that he had been twice referred to the wrong departments for resolution of his concerns. I then reviewed in detail all of the accounting involved in his case, including that the lens he received is still an upgraded lens. His claims for both the surgery and the surgery center had been adjudicated by his insurance to his deductibleI told the patient how much his refund would be, and a check was cut and mailed that same day. The patient expressed his understanding of the accounting, but was still unsure as to the clinical reasons for the change to a different upgraded lens.Therefore, the patient was contacted directly by *** *** and after their discussion, the patient indicated his understanding of the clinical decisions and his satisfaction with the resolution of this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr. [redacted]' issue was brought to my attention yesterday, March 13th.  After reviewing the issue I have determined that we filed an insurance claim with incorrect information, resulting in no payment by the insurance company.  Mr. [redacted] was erroneously asked for payment on his...

account.  Pepose Vision Institute will be refunding Mr. [redacted] his entire payment.  I have personally apologized to Mr. [redacted] for this situation and advised him of the refund. [redacted], ControllerPepose Vision Institute[redacted]

According to the records for the practice Check#3761 was mailed on 10/10/16 in the amount of $69.00.

The patient chose to have additional elective surgery to be performed at the time of his cataract surgery.  This elective procedure is not covered by insurance, and therefore the patient was asked to pay $1500 per eye prior to the procedure.  The patient signed a number of forms, which...

include the following:1)      an explanation of the additional elective surgery2)      the estimated cost of the additional elective surgery3)      detailed information regarding the Surgery Center at which the surgery was performed4)      the risk that additional surgery or treatment may be necessary following the elective surgery, and that any future additional services are not included in the fee paid for the elective surgery. A copy of these signed forms can be made available upon written request by the patient. The patient did overpay, and a check in the amount of $126.90 was mailed to the patient on April 2, 2018.  This is the actual amount of the overpayment.  A copy of the patient’s ledger can be provided upon request and written approval by the patient.

The estimated patient balance for Mrs. [redacted]' cataract surgery was $261.18.  When [redacted] processed the claim, the actual amount was $168.75.  This left a credit balance in the amount of $92.43.  Mrs. [redacted] has a balance owed of $75.  We therefore have processed a refund to Mrs....

[redacted] in the amount of $17.43.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided they correct the way this was billed so it can be submitted to the correct insurance provider.
Sincerely,
[redacted]

Mrs. [redacted],Thank you for contacting the Revdex.com in regards to your Billing dispute. I have looked into this matter and there was confusion because of the treatment being done multiple times within a short period. Please disregard the statements that have been sent and we will adjust on our end. We value...

you as a patient and appreciate your patience in this matter. If you have any other questions or issues please feel free to contact me directly.Thank you,  [redacted]Director, Practice Development[redacted] Pepose Vision InstituteDirect: [redacted]Fax: [redacted]@peposevision.com

Mr. [redacted], Please accept my apologies in regards to you not receiving your refund in a timely manner. I have verified that your refund has been processed in the form of a check. You should receive this refund within 7 to 10 business days. If you have any other questions or issues , please feel...

free to contact me directly. Thank You-[redacted]Director, Practice Development[redacted]