London Life is no different than any other self serving GREEDY insurance company who prides themselves in ripping of their very own customers!!!!!!!! Self serving and not a moral compass to follow!!!!!! *** *** ***
Unfortunately I did not have a pleasant experience with this company. I ordered cabinet extensions to the ceiling for my current kitchen cabinets. They installed them on the correct date of June 29 BUT the person who measured one area of the cabinet had the wrong measurements, so we had to wait until August 11 for a new piece. When the installer came in to install the final piece, he, unfortunately broke 2 doors while drilling (base on the email that we received) and on top of that he accidentaly nicked a tiny bit off our ceiling which he admitted and that the company will try and fix it. The glass for ALL the cabinet doors also had defects , they were covered with fingerprints after installation which could not be cleaned off. We had to wait until end of September to have new glass for the doors and the 2 missing doors to be installed. We asked if we will be compensated for the damage to the ceiling, the person who was in charge and who also admitted to us that his worker accidentally nicked the ceiling, is now denying that they damaged the ceiling (I have the emails to prove it). When they finally installed all pieces, we noticed two weeks later, that the 2 doors that were finally installed did not have the proper 'soft closing' hinges which we had paid for. We had to call again in November 2016, It is now December and we are still waiting for them to finish the job. The company has not once apologized for any of their mishaps, although they did credit us $80 for us to find someone to fix and paint the ceiling. Extremely disappointed, still waiting, and will not use them for future project. For the price we paid for those cabinets, we expected a more professional service and attitude from them.
Any contact with the company has to be routed through a 1-877 number, where a computer tells you your business is appreciated. After some ten minutes listening, one begins to doubt the appreciation [redacted]
London Life is no different than any other self serving GREEDY insurance company who prides themselves in ripping of their very own customers!!!!!!!! Self serving and not a moral compass to follow!!!!!! *** *** ***
Unfortunately I did not have a pleasant experience with this company. I ordered cabinet extensions to the ceiling for my current kitchen cabinets. They installed them on the correct date of June 29 BUT the person who measured one area of the cabinet had the wrong measurements, so we had to wait until August 11 for a new piece. When the installer came in to install the final piece, he, unfortunately broke 2 doors while drilling (base on the email that we received) and on top of that he accidentaly nicked a tiny bit off our ceiling which he admitted and that the company will try and fix it. The glass for ALL the cabinet doors also had defects , they were covered with fingerprints after installation which could not be cleaned off. We had to wait until end of September to have new glass for the doors and the 2 missing doors to be installed. We asked if we will be compensated for the damage to the ceiling, the person who was in charge and who also admitted to us that his worker accidentally nicked the ceiling, is now denying that they damaged the ceiling (I have the emails to prove it). When they finally installed all pieces, we noticed two weeks later, that the 2 doors that were finally installed did not have the proper 'soft closing' hinges which we had paid for. We had to call again in November 2016, It is now December and we are still waiting for them to finish the job. The company has not once apologized for any of their mishaps, although they did credit us $80 for us to find someone to fix and paint the ceiling. Extremely disappointed, still waiting, and will not use them for future project. For the price we paid for those cabinets, we expected a more professional service and attitude from them.
Any contact with the company has to be routed through a 1-877 number, where a computer tells you your business is appreciated. After some ten minutes listening, one begins to doubt the appreciation [redacted]