Pepper Electronics

Please see attached company policy for warranty and returns for items shipped to the customer (pages & 4)This information is included in the box with any item purchased and can be viewed on our website
www.pepperelectronics.comWe have these company policies so each customer is treated fairly and the same as one anotherOn August 25, we repaired a radio for the customerWe warranty all repairs daysAny issues with our work needs to be brought to our attention at that timeWe were not notified of any issuesIf our repairs only lasted two weeks then he had two weeks to contact us to resolve the issueAgain, we were not notified
The customer purchased a new radio from us on July 23, The second week of October the customer called about a problem with the new radioIt was explained to him that only the manufacturer warrants the radio and warranty repairs are done at the manufacturer's repair facilityOnly the manufacturer is responsible for the warranty not the retailer
The customer was informed that if we repair the radio there would be a service charge and he is responsible for all shipping chargesThe customer insisted on sending the radio to us for repairsThis is two months after we repaired the radio that the customer said only lasted two weeks but yet he insisted on sending the newer radio to us for repairsWe received the radio the fourth week of October We repaired the radio and only charged the customer $10.00, (which is far below our service charge), plus $shipping back to him, total of $No repairs were done to the microphoneThe radio and his microphone were shipped back and he received them on November 3, The microphone the customer got back was definitely the one he shipped to us with the radioThe microphone was clean and in excellent conditionThe customer called us November 13, and said the microphone was damaged in shippingAs you can see from the dates, the customer had use of the radio and microphone for almost two weeks (eleven days to be exact) before calling us to report a problem with the microphoneDamaged shipments must be reported to us within days of delivery.
We package all items carefully to protect them during shippingAll packages are insured should something happen during shippingIf damage occurred during shipping then *** should have been notified so their insurance could correct the issueOur company has gone far beyond the responsibilities of any retailer to satisfy this customerWe have bent over backwards to help this customer, which he obviously did not appreciate.
We operate in good faith with all our customersWe expect the customer to work with us in good faith alsoThis customer is definitely lacking in that areaOne last thing I need to - get on the record should anything happen to meI have messages on my voice mail from this customer stating he will hurt me any way he canHe did not say hurt the businessHe said he would hurt meI take this as a threat to do bodily harm to meMaybe this issue should be turned over to the authoritiesMac S

Review: I have done business with this gentleman since 1990. Recently I sent 2 radios for repairs. One he said he couldn't fix. The other his repairs lasted less then 2 weeks. I also purchased a new radio from him that lasted less then 2 months. I have sent the new radio back at my expence ($16+) He said he had trouble fixing it and said he was giving me a deal to repair it and send it back for $25.00. I reluctantly paid him and received my radio back with a broken microphone (obviously not the mic I sent with radio) I called him and he agreed to send a new mic and did so but then called [redacted] and un-delivered it and had it shipped back to him. At this point I want to return the radio for a full refund and to be refunded my monies for his repairs to my other radio. In talking with "Mack" it is clear to me that he has lost his "edge " when dealing with the public as well as electronicsDesired Settlement: $300.00 would not make me fully "whole" but would make me satisfied in resolution of this matter. Also if prepaid shipping was set up I would return his radio

Business

Response:

Please see attached company policy for warranty and returns for items shipped to the customer (pages 3 & 4). This information is included in the box with any item purchased and can be viewed on our website www.pepperelectronics.com. We have these company policies so each customer is treated fairly and the same as one another.On August 25, 2014 we repaired a radio for the customer. We warranty all repairs 30 days. Any issues with our work needs to be brought to our attention at that time. We were not notified of any issues. If our repairs only lasted two weeks then he had two weeks to contact us to resolve the issue. Again, we were not notified. The customer purchased a new radio from us on July 23, 2014. The second week of October 2014 the customer called about a problem with the new radio. It was explained to him that only the manufacturer warrants the radio and warranty repairs are done at the manufacturer's repair facility. Only the manufacturer is responsible for the warranty not the retailer. The customer was informed that if we repair the radio there would be a service charge and he is responsible for all shipping charges. The customer insisted on sending the radio to us for repairs. This is two months after we repaired the radio that the customer said only lasted two weeks but yet he insisted on sending the newer radio to us for repairs. We received the radio the fourth week of October 2014. We repaired the radio and only charged the customer $10.00, (which is far below our normal service charge), plus $15.00 shipping back to him, total of $25.00. No repairs were done to the microphone.The radio and his microphone were shipped back and he received them on November 3, 2014. The microphone the customer got back was definitely the one he shipped to us with the radio. The microphone was clean and in excellent condition. The customer called us November 13, 2014 and said the microphone was damaged in shipping. As you can see from the dates, the customer had use of the radio and microphone for almost two weeks (eleven days to be exact) before calling us to report a problem with the microphone. Damaged shipments must be reported to us within 3 days of delivery. We package all items carefully to protect them during shipping. All packages are insured should something happen during shipping. If damage occurred during shipping then [redacted] should have been notified so their insurance could correct the issue.Our company has gone far beyond the responsibilities of any retailer to satisfy this customer. We have bent over backwards to help this customer, which he obviously did not appreciate. We operate in good faith with all our customers. We expect the customer to work with us in good faith also. This customer is definitely lacking in that area.One last thing I need to - get on the record should anything happen to me. I have messages on my voice mail from this customer stating he will hurt me any way he can. He did not say hurt the business. He said he would hurt me. I take this as a threat to do bodily harm to me. Maybe this issue should be turned over to the authorities.Mac S