I'm going to drop this case as this is not important as life itself Please let the vendor know that I'm not happy with their work ethic and unprofessional code of conduct Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2015/11/09) */ Contact Name and Title: Thomas DB [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @lewissystemsinc.com In response to the above referenced complaint, Lewis Systems would like to submit an explanation of services rendered in order to resolve this matter: On March 6, Lewis Systems was requested to make a service call to inspect and repair [redacted] model [redacted] This was our first experience with this customer and had no background service history on this unitWe were told it was overheating and shutting downWe found the unit low in oil and what service records that could be found, the unit had over 10,hours since it had been servicedWe recommended a full service on the unit, but customer only wanted to get oil level corrected to see if that would solve their problemCustomer did not have any oil on site, so our service technician had to return the next day to drain old oil (can't mix brands and types of oil) and fill with new oilOur service technician was able to get the unit running but discharge temperature was higher than it should be, which could be caused by a multitude of thingsWe again recommended performing a full service changing all filtersCustomer only wanted us to change the oil filter On March 11, Lewis Systems changed the oil filterBlew out the fins on the oil coolerThe unit was still overheatingWe tried to explain to the customer there were still several things that could cause the condition of the compressor and generally would need to replace all possibilities or do a process of eliminations (this was customer's main compressor and did not want to shut down the unit for more than a few hours for repairs) On March 18, customer agreed to have us change the thermostatic mixing valve element which we did and the unit seemed to be maintaining a temperatureWe were informed on March 19, the unit was still running hot and that the customer was having to run their spare compressor to keep it runningWe quoted replacing the oil stop valve which was the next most likely control part that could cause overheatingMr [redacted] elected not to do this and we were told he would not be paying out last invoice #XXXXXX since it did not fix their problem which we never guaranteed that it would Unfortunately, we could not make this customer happyTo my knowledge, [redacted] is still running this unit the way it was left on March 18, As far as the customer's comments about charging for a part that they never received, the part [redacted] which is on the work order [redacted] is indeed the thermostatic mixing valve with actuating piston (our description in our software failed to print the full description on the invoice) Please let me know if I can be of any further assistance in this matter Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) As was previously stated, Lewis Systems, MrB [redacted] nor any of their technicians were able to correct the issues after four visitsAt some point, I had to make a decision when I should stop throwing good money after bad Until Lewis Systems and/or the collection agency they hired to collect this unwarranted debt, is able to rescind the report to a credit rating service, and credit the open invoice, my report will continue to be on their Revdex.com record Final Business Response / [redacted] (4000, 17, 2015/12/04) */ [redacted] Systems has issued a credit to relinquish [redacted] debt with our companyWe do not feel it is in our best interest to pursue this matter any further Best, [redacted] , Vice President
I'm going to drop this case as this is not important as life itself Please let the vendor know that I'm not happy with their work ethic and unprofessional code of conduct Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2015/11/09) */ Contact Name and Title: Thomas DB [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @lewissystemsinc.com In response to the above referenced complaint, Lewis Systems would like to submit an explanation of services rendered in order to resolve this matter: On March 6, Lewis Systems was requested to make a service call to inspect and repair [redacted] model [redacted] This was our first experience with this customer and had no background service history on this unitWe were told it was overheating and shutting downWe found the unit low in oil and what service records that could be found, the unit had over 10,hours since it had been servicedWe recommended a full service on the unit, but customer only wanted to get oil level corrected to see if that would solve their problemCustomer did not have any oil on site, so our service technician had to return the next day to drain old oil (can't mix brands and types of oil) and fill with new oilOur service technician was able to get the unit running but discharge temperature was higher than it should be, which could be caused by a multitude of thingsWe again recommended performing a full service changing all filtersCustomer only wanted us to change the oil filter On March 11, Lewis Systems changed the oil filterBlew out the fins on the oil coolerThe unit was still overheatingWe tried to explain to the customer there were still several things that could cause the condition of the compressor and generally would need to replace all possibilities or do a process of eliminations (this was customer's main compressor and did not want to shut down the unit for more than a few hours for repairs) On March 18, customer agreed to have us change the thermostatic mixing valve element which we did and the unit seemed to be maintaining a temperatureWe were informed on March 19, the unit was still running hot and that the customer was having to run their spare compressor to keep it runningWe quoted replacing the oil stop valve which was the next most likely control part that could cause overheatingMr [redacted] elected not to do this and we were told he would not be paying out last invoice #XXXXXX since it did not fix their problem which we never guaranteed that it would Unfortunately, we could not make this customer happyTo my knowledge, [redacted] is still running this unit the way it was left on March 18, As far as the customer's comments about charging for a part that they never received, the part [redacted] which is on the work order [redacted] is indeed the thermostatic mixing valve with actuating piston (our description in our software failed to print the full description on the invoice) Please let me know if I can be of any further assistance in this matter Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) As was previously stated, Lewis Systems, MrB [redacted] nor any of their technicians were able to correct the issues after four visitsAt some point, I had to make a decision when I should stop throwing good money after bad Until Lewis Systems and/or the collection agency they hired to collect this unwarranted debt, is able to rescind the report to a credit rating service, and credit the open invoice, my report will continue to be on their Revdex.com record Final Business Response / [redacted] (4000, 17, 2015/12/04) */ [redacted] Systems has issued a credit to relinquish [redacted] debt with our companyWe do not feel it is in our best interest to pursue this matter any further Best, [redacted] , Vice President