PERBLUE Started as a small, non-accredited business back in Their first major success as a digital entertainment company was a server based game designed for mobile devices called Parallel KingdomI began playing this game late in the year of I logged in daily for a stretch of time lasting upwards of months during which I spent nothing, until the week I experienced my first Parallel Kingdom (PK) app crashNot a big deal, once or even twice in a week is completely acceptible, especially for an unreliable android OS based device which I was at that time usingBut that week I experienced around crashes at which point I began looking for a reason for all the problems, whether it be my phone or server over-load or maintenance caused lagI learned they were updating the game to fix an imbalanced pvp (player versus player) system and to add some new in game purhaseable goodsAfter a week of customers being outraged over the fact that maintenance was not fixing the lag spikes, boots and app crashes caused by the servers (when a player is kicked from the game) I decided it was time to look for a different gameNearly years later I'm giving the app a second chance, except this time i've invested around $into this game; the money I invested before I realized every problem that caused me to leave the first time hasn't been corrected but has worsened over time with a larger customer base, more in-app purchasable goods and a larger exploratory map systemToday alone (today being 1-18-2014) I have experienced app crashes/server boots (I only began keeping track after about the 10th crash)...but having paid so much into this game I can't simply stop playing, it would be a dead loss investmentI'm not the only customer of this company that has paid this much to this company for this one app and gotten so little in returnThis game alone has over million active players of which I'm sure 10% of pay something if even just a little, of the 10% of those that pay, I know at least a 1/have paid thousands...one gentleman I know in the game has paid over $USD in this game and has retained his net value for years now, again in game, just to one day log in and have nothing in his inventory or travel listHe emailed them the concern and it took weeks for them to respond and when they finally did they gave him 1/of what he had paid forI'm sorry but that's unnacceptable for any business in any industry setting aside the fact they are getting paid hundreds of thousands, potentially even millions, of dollars every year and putting so little of that back into their quality control and customer serviceI appologize for this being such a long complaint over a simple yet necessary server revamp, but I feel as though there are so many customers of this company out there being ripped off and scammed of their moneyWhen Microsoft or Sony receive a single customer complaint it's resolved within a couple days if not the same dayEven with smaller companies like Social Point Games or Zynga these issues appear and disappear being corrected as they comeBut with PERBLUE, issues that have been reported and "fixed" and reported again over and over for years on end never seem to ever get resolvedOn top of that I've heard reports of players being fined millions of in game currency, which for foul language or racial slurs or any form of derogative communication or any form of intentional miscommunication is understandableBut for you to understand why this is such a problem I need to show you some numbers firstThere are two different currencies in game: food and goldThe average fine PERBLUE deals out is around million gold in gameThe only purchaseable currency is food, and food comes in different pack sizes ranging from food to 17,The largest pack is 17,food (also the most cost effective package) and costs $USDThe exchange rate from food to gold is an average of gold per foodWhich means that for each $you pay, if you were to immediately sell it for gold you'd receive around 7,318,goldSo we now take the average fine dealt and divide it by how much gold you receive per each $food package and you'll get how much cash money PERBLUE charges their more "upset" customers for reporting recurring issues that should no longer even existIf a company is going to charge a customer more than $USD for reporting and complaining about old problems that still need fixing (which is that company's fault) after having just paid the company hundreds of dollars, why are customers not getting any recompense for their invesments? This company as shown time and time again they are nothing more than a couple of high schoolers playing games in their parent's garage while taking money from everyone they come in contact with
After more than three years of service Perblue abruptly, and without any notification or warning, banned my mobile device and locked my account I was still charged for their membership service after the account banI inquired numerous times about the reason and received absolutely no response from any representative of their companyI am aware of their TOS and did not breach any of the limitations specified by their enterpriseI believe the action was the result of an emotional compulsion in response to the discovery of my romantic involvement with another member with whom both the primary developer and another employee has a strange and unprofessional fixationSo after three years of developing my investment and structuring an extensive social network, which also involved bringing more paying members to their services, I discovered my developments to be entirely inaccessible and my inquiries futile
I am severely disappointed and infuriated by such terrible business handlings
Thank you
PERBLUE Started as a small, non-accredited business back in Their first major success as a digital entertainment company was a server based game designed for mobile devices called Parallel KingdomI began playing this game late in the year of I logged in daily for a stretch of time lasting upwards of months during which I spent nothing, until the week I experienced my first Parallel Kingdom (PK) app crashNot a big deal, once or even twice in a week is completely acceptible, especially for an unreliable android OS based device which I was at that time usingBut that week I experienced around crashes at which point I began looking for a reason for all the problems, whether it be my phone or server over-load or maintenance caused lagI learned they were updating the game to fix an imbalanced pvp (player versus player) system and to add some new in game purhaseable goodsAfter a week of customers being outraged over the fact that maintenance was not fixing the lag spikes, boots and app crashes caused by the servers (when a player is kicked from the game) I decided it was time to look for a different gameNearly years later I'm giving the app a second chance, except this time i've invested around $into this game; the money I invested before I realized every problem that caused me to leave the first time hasn't been corrected but has worsened over time with a larger customer base, more in-app purchasable goods and a larger exploratory map systemToday alone (today being 1-18-2014) I have experienced app crashes/server boots (I only began keeping track after about the 10th crash)...but having paid so much into this game I can't simply stop playing, it would be a dead loss investmentI'm not the only customer of this company that has paid this much to this company for this one app and gotten so little in returnThis game alone has over million active players of which I'm sure 10% of pay something if even just a little, of the 10% of those that pay, I know at least a 1/have paid thousands...one gentleman I know in the game has paid over $USD in this game and has retained his net value for years now, again in game, just to one day log in and have nothing in his inventory or travel listHe emailed them the concern and it took weeks for them to respond and when they finally did they gave him 1/of what he had paid forI'm sorry but that's unnacceptable for any business in any industry setting aside the fact they are getting paid hundreds of thousands, potentially even millions, of dollars every year and putting so little of that back into their quality control and customer serviceI appologize for this being such a long complaint over a simple yet necessary server revamp, but I feel as though there are so many customers of this company out there being ripped off and scammed of their moneyWhen Microsoft or Sony receive a single customer complaint it's resolved within a couple days if not the same dayEven with smaller companies like Social Point Games or Zynga these issues appear and disappear being corrected as they comeBut with PERBLUE, issues that have been reported and "fixed" and reported again over and over for years on end never seem to ever get resolvedOn top of that I've heard reports of players being fined millions of in game currency, which for foul language or racial slurs or any form of derogative communication or any form of intentional miscommunication is understandableBut for you to understand why this is such a problem I need to show you some numbers firstThere are two different currencies in game: food and goldThe average fine PERBLUE deals out is around million gold in gameThe only purchaseable currency is food, and food comes in different pack sizes ranging from food to 17,The largest pack is 17,food (also the most cost effective package) and costs $USDThe exchange rate from food to gold is an average of gold per foodWhich means that for each $you pay, if you were to immediately sell it for gold you'd receive around 7,318,goldSo we now take the average fine dealt and divide it by how much gold you receive per each $food package and you'll get how much cash money PERBLUE charges their more "upset" customers for reporting recurring issues that should no longer even existIf a company is going to charge a customer more than $USD for reporting and complaining about old problems that still need fixing (which is that company's fault) after having just paid the company hundreds of dollars, why are customers not getting any recompense for their invesments? This company as shown time and time again they are nothing more than a couple of high schoolers playing games in their parent's garage while taking money from everyone they come in contact with
After more than three years of service Perblue abruptly, and without any notification or warning, banned my mobile device and locked my account I was still charged for their membership service after the account banI inquired numerous times about the reason and received absolutely no response from any representative of their companyI am aware of their TOS and did not breach any of the limitations specified by their enterpriseI believe the action was the result of an emotional compulsion in response to the discovery of my romantic involvement with another member with whom both the primary developer and another employee has a strange and unprofessional fixationSo after three years of developing my investment and structuring an extensive social network, which also involved bringing more paying members to their services, I discovered my developments to be entirely inaccessible and my inquiries futile
I am severely disappointed and infuriated by such terrible business handlings
Thank you