Perdue Brandon Fielder Collins & Mott, LLP

Sent: Friday, January 02, 11:AMTo: drteamCc: drteamSubject: Revdex.com ID: [redacted] Good morning Our firm received this complaint re: Revdex.com ID [redacted] , submitted on 12/8/ We have been out over the holidays and need a couple of documents to properly respond We are gathering the necessary documents and will replay no later than January 7, of next week Please contact me with any questions or concerns Also, please let me know if there will be an issue with this response timeframeI apologize for any inconvenience Sincerely, Lisa U***

From: Lisa U [redacted] [mailto: [redacted] ] Sent: Friday, January 02, 3:PMTo: drteamSubject: RE: Revdex.com ID: [redacted] Here is our response below: January 2, 2015: To Whom It May Concern: I am responding to the consumer complaint filed with your office (Revdex.com ID: [redacted] ) by Miss [redacted] regarding unpaid tolls for license plate: [redacted] ; Notice number: [redacted] in the following areas: [redacted] The toll violations at issue were incurred on 7/4/& 7/6/ [redacted] County Toll Road Authority ( [redacted] ) sent Miss [redacted] a letter prior to 8/22/14, titled Toll Violation Notice No [redacted] , hereinafter referred to as “The Notice.” The Notice was sent to: Miss [redacted] ***, [redacted] The letter listed violations, which were incurred on 7/4/& 7/6/ The Notice included information on how to resolve her toll violations The Notice also included a Dispute Section, which would have allowed her the opportunity to dispute any and all charges within an certain time The Notice also included a section from the Transportation Code 370.177, which warned that unpaid toll notices are subject to legal action Although our system does not allow us to view any correspondence or appeals prior to us receiving her account for collection, it does appear that Miss [redacted] had possibly appealed her fees Our office received Miss ***’s account for collections on 10/8/ Our office sent her a collection letter on or about 11/17/ Once our office receives an account for collection from [redacted] , both a collection fee of $and an administrative fee of $per unpaid toll transaction is imposed by statute Our office attempted to contact Miss [redacted] on December 9, at phone number [redacted] However, there was no answer so we left her a voicemail After reading this Revdex.com complaint, we realize the number listed on the Revdex.com complaint is different from that is registered with [redacted] This number was presumably registered with [redacted] by Miss *** We do not have record of any of Miss ***’s phone calls or emails she claims were made Our office did speak with Miss [redacted] on December 29, 2014, when Miss [redacted] stated that [redacted] had informed her that her fees would be dismissed Since then, [redacted] has dismissed all fees relating to the violations mentioned above We have confirmed that all amounts owed were properly assessed, dismissed and are no longer owed Therefore, our office expects no further payment from Miss [redacted] regarding the above mentioned violations I would advise that Miss [redacted] ensure the accuracy of her phone number listed with [redacted] for future references I hope this response will be sufficient to satisfy Miss ***’s inquiry as well as to assist the complainant in moving this matter toward resolution Respectfully, Lisa U [redacted] [redacted] [redacted] Lisa U***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will await the response from Perdue Brandon Fielder Collins & Mott Regards, [redacted] ***

From: *** *** *** Sent: Thursday, January 08, 4:PMTo: drteamSubject: RE: complaint ID *** Dear Revdex.com, please see our second response to complaint ID *** below. We have addressed all of *** ***’ concerns at this point. __________________________ January 8, 2015: To Whom It May Concern: I am responding to the consumer complaint response filed with your office by Mr*** *** on December 22, regarding unpaid tolls for license plate: ***; Notice number: *** in the following areas: *** *** *** *** *** *** *** The ten toll violations at issue were incurred on both 8/2/and 8/3/14. In my initial response, I stated that *** *** *** *** *** *** (FBCTRA) sent *** *** a letter on or about September 29, 2014, titled Toll Violation Notice No***, hereinafter referred to as “The Notice.” As *** *** stated in his December 22, response, FBCTRA stated they sent the Notice on October 4, 2014, which was about five days from the September 29, date I noted in my initial response. I noted “on or about” because I could not be sure of the exact date the letter was sent out since I do not have full access to FBTRA’s records. However, I am able to determine a timeframe as to when the notice was sent out. As the notice stated, all toll road fees were due no later than October 28, 2014. Our office did not receive the account for collection until November 13, 2014, which was more than one month from the date *** *** states that FBTRA stated they sent the Notice (October 4, 2014). Also, the toll violations were committed on August 2, and August 3, 2014. Again, The Notice was sent to: *** ***, *** *** *** *** ** ***. The letter listed violations, which were incurred on 8/2/and 8/3/14. The Notice included information on how to resolve his toll violations. The Notice also included a Dispute Section, which would have allowed him to dispute any and all charges had he responded within the allowed time. The Notice included a table showing how violations could add up if not paid within a certain amount of days. The Notice also included a section from the Transportation Code ***, which warned that unpaid toll notices are subject to legal action. However, *** *** never responded to said notice. I understand the *** *** has made attempt to pay only his toll fee, but no collection fees. However, due to failure to pay tolls by the due date of 10/28/14, listed on the Notice, and unresponsiveness to The Notice, FBCTRA sent *** ***’s account to our office for collections on 11/13/14. Our office, not FBTRA, sent him a collection letter on or about 11/17/14. Once our office receives an account for collection from FBCTRA, both a collection fee of $and an administrative fee of $per unpaid toll transaction is imposed by statute. *** *** references that he did not receive a letter until November 17, about his toll violation. By this date, the collection fees had been imposed by Statute and are required to be paid. The letter *** *** received on November was the letter sent by our office. The letter sent by the FBTRA was sent out on October 4, according to *** ***. Our office also spoke to *** *** on or about 11/26/14, regarding his unpaid tolls and he mentioned that he had paid said tolls. However, his unpaid tolls remain unpaid. Someone from our office told *** *** that he would have had to have completed his dispute resolution with FBCTRA within the time allowed and prior to us receiving his account for collection, which is what was stated in the Notice he received from FBCTRA on or about September 29, (October 4, according to *** ***). Our office was not referring him back to FBCTRA, but was merely explaining the process that had to be followed in order to dispute any toll violations prior to his account being turned over to our collection officeAgain, we apologize there was a misunderstanding of this explanation. We have spoken to our staff to alleviate any future communication errors. *** *** notes several dates he attempted to contact FBTRA after receiving our collection notice. However, because his account was no longer held by FBTRA, there was nothing they could do for his situation. *** *** notes that all of his contacts after November 19, were to FBTRA, not to Perdue Brandon Fielder Collins Mott with the exception of his November 25, attempt to contact our office and the communication with our office on November 26, 2014. Our office does not handle calls directed to FBTRA Although *** *** states, he attempted to make a payment to FBTRA as of November 19, 2014, which is three months after the toll violations was committed and over one month after the Notice was sent to *** ***, FBTRA cannot accept this payment since the account is now ours. We will however, accept the payment of $in full or setup a payment plan with *** *** to help him resolve this issue. As noted in our previous response, we have confirmed that all amounts owed were properly assessed and are still owed. Our office is not authorized to reduce the amount *** *** oweAll disputes must have been handled by FBCTRA prior to our office receiving the account for collection. If *** *** is unable to pay the entire amount in full, our office will gladly setup a payment plan with *** *** I hope this response will be sufficient to satisfy *** ***’s inquiry as well as to assist the complainant in moving this matter toward resolution. Respectfully, Lisa U*** Perdue Brandon Fielder Collins Mott *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Lisa U***

Sent: Friday, October 02, 10:AMTo: drteam Subject: response to complaint #*** Please accept this response to complaint #***.
To Whom It May Concern: I am responding to the consumer complaint (#***) response filed with your office by *** *** *** on September 21, regarding an unpaid toll violation with fees. I have researched *** *** *** violation at issue. It appears that *** *** *** has a Toll tag with TxDot. Although my firm does not represent *** or its agents, I did take time to research his account. It appears that *** *** *** *** account may have gone below its minimum replenishment threshold, according to the *** bill sent to him on or around January/February 2015. As a result, there would not have been enough funds to cover the toll amount due to *** *** *** *** *** *** when *** *** *** used its lanes on both December 31, and January 1, 2015. Those tolls were never paid to *** *** *** *** *** ***. Therefore, the toll charges went delinquent. The *** is a separate entity from *** Therefore, even if *** *** *** subsequently paid his *** bill after he received the invoice, he would have needed to pay *** since the tag apparently did not enough funds in his account to pay his account. However, *** *** *** has yet to pay *** for his toll violations. I would encourage *** *** *** to speak with his agent at *** to see how he can prevent this from happening in the future. We will gladly accept *** *** *** $to pay this toll violation at issue so long as it is paid in combination with all costs and fees associated with the violation *** *** *** can call our office to make a payment at his earliest convenience. I hope this response is sufficient to satisfy *** *** *** complaint. Respectfully, Perdue Brandon Fielder Collins Mott *** *** *** *** *** ***
*** *** *** (713) 862-1860 Telephone *** *** *** This electronic mail communication may contain privileged, confidential, and/or proprietary information which is the property of either Perdue Brandon Fielder Collins & Mott, LLP or one of its clientsIf you are not the intended recipient or an authorized agent of the intended recipient please delete this communication and notify the sender that you have received it in error

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I am responding to the message received from Perdue Brandon Fielder Collins & Mott LLP (PBFCM) on December 19, 2014. In response to the accusations that I have been unresponsive, and failed to respond to the violations within the allowed time: I am restating that the notice was not received until November 17, 2014. I did not respond because I DID NOT RECEIVE THE NOTICE UNTIL NOVEMBER 17, (weeks after said toll violations were due).After receiving this notice from the client (*** *** *** *** *** *** - FBCTRA) I visited the clients website on November 18, 2014. At that time, and still currently, the website states this violation as "Notice Escalated to Collection" with NO OPTION TO PAY. Again, this is the same display and option that is listed on the client's website currently - NOT ALLOWING PAYMENT.As to your comments regarding the dispute section listed on the client's website: I AM NOT DISPUTING THAT I OWE THE CLIENTS CHARGES!!!! ($53.50) The charge in dispute is the $being added by your firm PBFCM. Even if I was able to access the dispute information for your client, I WOULD NOT NEED TO. It is not the charges from your client FBCTRA that are in dispute!! Again, all of this information was received and I have viewed it - WEEKS PAST THE DUE DATE! So no, I did not respond by October 28, because the information (statement) WAS NOT RECEIVED UNTIL November 17, 2014.In response to your accusations that I have been unresponsive:I have recorded and documented all attempts to contact your client FBCTRA as well as your office PBFCM - listed below:November 19, - submitted message via FBCTRA website "Contact Us" link requesting information on how to make payment (as website does not allow). Contact information including email and phone # were included with no response.November 21, - attempted contact with client FBCTRA by phone at *** - @3:14pm minutes on hold with no answer.November 24, - attempted contact with client FBCTRA by phone at *** - calls made @3:36pm @3:46pm & @3:47pm with no response from phone system (no automated system or answer - busy tone).November 25, - attempted contact with client FBCTRA by phone at *** - @3:09pm minutes on hold with no answer.November 25, - attempted contact with your office (PBFCM) by phone at *** - @4:39pm with no answer also @4:46pm, again with no answer.November 26, - attempted contact with client FBCTRA by phone at *** - @3:07pm with no response from phone system (no automated system or answer - busy tone).November 26, - contacted your office (PBFCM) by phone at *** - @3:13pm - I spoke with your representative and was referred back to your client (FBCTRA) and must have them put my violation notice into a dispute status in order to dispute the charges. This WAS NOT your representative explaining the process that had to be followed prior to the violations being turned over to your office!! I was informed that I must have your client (FBCTRA) change the violation to a dispute status. I DID NOT MISUNDERSTAND THE EXPLANATION from your representative as you have stated in your response. The response that I received was that ALL DISPUTES MUST BE FILED THROUGH THE CLIENT (FBCTRA) from your representative. During the phone conversation with your representative, I will also state that I was given a statement date on my toll violation of September 23, 2014.November 27, - submitted message via FBCTRA website "Contact Us" link requesting that my toll violations be changed to a dispute status (as instructed by the representative at your office (PBFCM). Contact information including email and phone # were included with no response.December 4, - contacted client FBCTRA by phone at *** - @11:28am. Informed by your client that after a toll violation has been "escalated to collection" I must contact your office (PBFCM) to resolve. There was nothing the client could do to help resolve the situation or change to dispute status (what your representative informed me I must do). I was also given a statement date on my toll violation from your client FBCTRA of October 4, - ALMOST WEEKS DIFFERENT THAN THE STATEMENT DATE GIVEN TO ME BY THE REPRESENTATIVE OF YOUR OFFICE!!!December 9, - submitted complaint for your office PBFCM via Revdex.com website - @9:34pmDecember 18, - contacted client FBCTRA by phone at *** - @3:20pm. Informed that no payments will be accepted after a toll violation has been "escalated to collection" via the website and that any payments received by mail will not be processed. I am only to assume that this is the reason my check mailed on November 19, for the original statement amount of $was not processed or accepted.I have made numerous attempts of payment, as well as numerous attempts to contact both your client FBCTRA as well as your office PBFCM following all procedures as requested - using various methods in an attempt to resolve this matter - resulting in the current hopes of a resolution via the Revdex.com website.The toll violations are currently "unpaid" as you have stated in your message. This being because the only payment I am currently able to make is through your website (PBFCM) which includes the $in collection fees I am disputing ($total). Your client FBCTRA has not accepted or processed my check of $(original statement amount) mailed on November 19, 2014. Your client's website will not accept any payment for the toll violations. I have received a statement from your client FBCTRA on November 17, with a due date of October 28, (weeks past due when received). This statement for toll violations has NO STATEMENT DATE, NO BILLING DATE, and NO POSTMARK DATE to show when it was issued (mailed). I have received a statement date from representative of your office PBFCM being September 23, 2014. I have received a statement date from your client FBCTRA being October 4, 2014. And now in your latest response, I have a new date for the statement being September 29, 2014. Three different dates I have been given as to when this statement was issued (mailed).I hope you can understand my frustration in trying to resolve this matter. I have made numerous attempts at contacting both the *** *** *** *** *** *** as well as your office Perdue Brandon Fielder Collins & Mott LLP to resolve this dispute. I find your accusations of me being unresponsive unwarranted.
Regards,
*** ***

Sent: Friday, December 19, 10:AMTo: drteamCc: Mike Siwierka ([email protected]); *** ***Subject: RE: copy of complaint ***
125);">Dispute Resolution team: Please see the response to this complaint below. Please confirm receipt of this response December 19, 2014: To Whom It May Concern: I am responding to the consumer complaint filed with your office by Mr*** *** regarding unpaid tolls for license plate: ***; Notice number: *** in the following areas: *** *** *** *** *** *** *** The ten toll violations at issue were incurred on both 8/2/and 8/3/14. *** *** *** *** *** *** (FBCTRA) sent *** *** a letter on or about September 29, 2014, titled Toll Violation Notice No***, hereinafter referred to as “The Notice.” The Notice was sent to: *** ***, *** *** *** *** ** ***. The letter listed violations, which were incurred on 8/2/and 8/3/14. The Notice included information on how to resolve his toll violations. The Notice also included a Dispute Section, which would have allowed him to dispute any and all charges had he responded within the allowed time. The Notice included a table showing how violations could add up if not paid within a certain amount of days. The Notice also included a section from the Transportation Code ***, which warned that unpaid toll notices are subject to legal action. However, *** *** never responded to said notice. Due to failure to pay tolls by the due date of 10/28/14, listed on the Notice, and unresponsiveness to The Notice, FBCTRA sent *** ***’s account to our office for collections on 11/13/14. Our office sent him a collection letter on or about 11/17/14. Once our office received an account for collection from FBCTRA , we are authorized to a collection fee of $and an administrative fee of $per unpaid toll transaction. Our office also spoke to *** *** on or about 11/26/14, regarding his unpaid tolls and he mentioned that he had paid said tolls. However, his unpaid tolls remain unpaid. Someone from our office told *** *** that he would have had to have completed his dispute resolution with FBCTRA within the time allowed and prior to us receiving his account for collection, which is what was stated in the Notice he received from FBCTRA on or about September 29, 2014. Our office was not referring him back to FBCTRA, but was merely explaining the process that had to be followed in order to dispute any toll violations prior to his account being turned over to our collection officeWe apologize if he misunderstood this explanation. We have confirmed that all amounts owed were properly assessed and are still owed. Our office is not authorized to reduce the amount *** *** oweAll disputes must have been handled by FBCTRA prior to our office receiving the account for collection. However, he is welcome to call our office to set up payment arrangements I hope this response will be sufficient to satisfy *** ***’s inquiry as well as to assist the complainant in moving this matter toward resolution. Respectfully, Perdue Brandon Fielder Collins Mott *** *** *** *** *** *** *** *** *** (713) 862-1860 Telephone (713) 862-1429 Telecopier

Sent: Friday, January 02, 2015 11:04 AMTo: drteamCc: drteamSubject: Revdex.com ID: [redacted]   Good morning.   Our firm...

received this complaint re: Revdex.com ID [redacted], submitted on 12/8/14.  We have been out over the holidays and need  a couple of documents to properly respond.  We are gathering the necessary documents and will replay no later than January 7, 2014 of next week.    Please contact me with any questions or concerns.  Also, please let me know if there will be an issue with this response timeframe. I apologize for any inconvenience.   Sincerely,   Lisa U[redacted]

From: Lisa U[redacted] [mailto:[redacted]] Sent: Friday, January 02, 2015 3:09 PMTo: drteamSubject: RE: Revdex.com ID: [redacted]   Here is our response below: January 2, 2015:   To Whom It May Concern:   I am responding to the consumer complaint filed with your office (Revdex.com ID: [redacted]) by Miss [redacted] regarding unpaid tolls for license plate: [redacted]; Notice number: [redacted] in the following areas: [redacted].  The 10 toll violations at issue were incurred on 7/4/14 & 7/6/14.    [redacted] County Toll Road Authority ([redacted]) sent Miss [redacted] a letter prior to 8/22/14, titled Toll Violation Notice No. [redacted], hereinafter referred to as “The Notice.”  The Notice was sent to: Miss [redacted], [redacted].  The letter listed 10 violations, which were incurred on 7/4/14 & 7/6/14.  The Notice included information on how to resolve her toll violations.  The Notice also included a Dispute Section, which would have allowed her the opportunity to dispute any and all charges within an certain time.  The Notice also included a section from the Transportation Code 370.177, which warned that unpaid toll notices are subject to legal action.    Although our system does not allow us to view any correspondence or appeals prior to us receiving her account for collection, it does appear that Miss [redacted] had possibly appealed her fees.    Our office received Miss [redacted]’s account for collections on 10/8/14.  Our office sent her a collection letter on or about 11/17/14.  Once our office receives an account for collection from [redacted], both a collection fee of $14.00 and an administrative fee of $5.00 per unpaid toll transaction is imposed by statute.  Our office attempted to contact Miss [redacted] on December 9, 2014 at phone number [redacted]  However, there was no answer so we left her a voicemail.  After reading this Revdex.com complaint, we realize the number listed on the Revdex.com complaint is different from that is registered with [redacted].  This number was presumably registered with [redacted] by Miss [redacted].   We do not have record of any of Miss [redacted]’s phone calls or emails she claims were made.  Our office did speak with Miss [redacted] on December 29, 2014, when Miss [redacted] stated that [redacted] had informed her that her fees would be dismissed.  Since then, [redacted] has dismissed all fees relating to the violations mentioned above.    We have confirmed that all amounts owed were properly assessed, dismissed and are no longer owed.  Therefore, our office expects no further payment from Miss [redacted] regarding the above mentioned violations.  I would advise that Miss [redacted] ensure the accuracy of her phone number listed with [redacted] for future references.   I hope this response will be sufficient to satisfy Miss [redacted]’s inquiry as well as to assist the complainant in moving this matter toward resolution.    Respectfully,   Lisa U[redacted]  [redacted]  [redacted] Lisa U[redacted]

Terrible business with sub standards for customer service. This is what you get when a company immediately believes everyone they speak with is a criminal. Sad to say when the manager that speaks with me on the phone can't even read an address to me. Your a law firm that hire those without a high school degree? Very professional?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I will await the response from Perdue Brandon Fielder 
Collins & Mott.
Regards,
[redacted]