Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Perennial Green Lawn Service has made no offer to resolve this matter Current and potential Perennial Green customers need to be aware of this company's deceptive auto-renewal policy and they also should be aware of how poorly the company views and treats it's customers While the back side of a 6-year-old document may state that service will continue year to year, many customers, myself included, have been "burned" by Perennial's unusual business practice of continuing service year-to-year When I did not mail my renewal check last winter as I had for the previous winters, I assumed that Perennial would stop their service as that is how every other seasonal company I've done business with operates I would think that the company would have realized that I no longer wanted their service when they did not receive my renewal check as they had in prior years The company did call prior to servicing the lawn this spring, but they did not do so until the night before they arrived and I did not hear their phone message until after they had serviced the lawn Notably, their message said they would be servicing the lawn the next day They did not call to inquire if I wanted service to continue despite the fact they had not received my check as usual I am not the first person to have this type of bad experience with Perennial Green There are other complaints on the internet detailing Perennial's questionable policies When I alerted my neighbor to Perennial's service continuation tactics, he replied, "Not you too ' [redacted] ' down the street had the same problem with them." Additionally, I was told by Perennial's own office manager, Miranda, that other customers had been caught off-guard by the auto-renewal policy Unfortunately, the company's response to their customers' confusion was not to correct the policy, it was to highlight it in their winter mailing Further, I was told by Miranda "It's not our fault people can't read" when discussing the other customers' issues with the auto-renewal policy Simply put, Perennial Green is not a Better BusinessDespite the fact that thus far Perennial Green has stood by their deceptive trade practices and have not made any attempts to understand or resolve this complaint, I would be willing to compromise with them I offer rescind my request to be refunded the cost of the unwanted lawn service if they would be willing to discontinue their policy of automatically continuing service year-to-yearRegards, [redacted]
We are very pleased with the services offered by PerennialWe have used them for lawn treatments, core aeration, landscape installation and the installation of two paver walkwaysThey take the time to make sure that the job is done to specifications of the homeownerThey stick to the timeline and offer great customer serviceEveryone that that we have encountered from the company is professional and friendlyWe highly recommend them!
To whom it may concern,We have recently received a complaint with the ID of [redacted] Below is our response.I spoke with [redacted] on 6/24/about his service, spring lawn care treatment, and the bill he received for thatThis treatment was done on May 1, He called us on May 4, 2015, three days after the service, to tell us that he no longer wanted treatments doneHis account with us was canceled at that point so he did not receive future treatmentsHe was still expected to pay that bill since we were not notified otherwiseWe called each of our customers that had balances greater than days to follow up on a payment; he was one of those customersHe then called back and very rudely stated that he would not be paying his bill and he should not be billed or expected to pay because he did not want serviceWhen he was not talking over me, I told him that our service always continues year to year and that it is stated on our statements, invoices, and contractsHe told me that is not how it should beI apologized and told him that's how it's always beenHe then told me that he never signed a contract with usHis wife, ***, signed a contact with our company on May 11, for the address of [redacted] ***, [redacted] On the back side of our contracts it states under section that "Your service will continue from treatment to treatment and year to year, but may be cancelled by either party at any time, by written notice." (I have included the contract, front and back)Since we did not receive any notification that he did not want service this season we continued to treat the lawn like we normally doWe did sent out two letters, one in November and one February 2015, stating and highlighted that we will continue service unless otherwise notified (I have included a sample of that letter as well)He then told me that he did not read those letters and just threw them away because he knew he didn't want serviceWe also called all of our customers that did not take part in our prepayment discount option before the first treatment of the season so they had a heads up we were comingWe did not hear back on that phone call eitherI don't believe that is our fault and should not have a poor reflection on usHe is the one who failed to notify us and failed to read our paper work and contract thoroughlyHe did pay for his treatment in the amount of $We will not be refunding his treatment and more importantly we will not be agreeing to change our business policies because he was unable to follow directions.Please feel free to contact me directly if you need more information ###-###-####.Thank you,Miranda H***Office Manager
To whom it may concern,We have recently received a complaint with the ID of ***Below is our responseI spoke with ** on 6/24/about his service, spring lawn care treatment, and the bill he received for thatThis treatment was done on May 1, He called us on May 4, 2015,
three days after the service, to tell us that he no longer wanted treatments doneHis account with us was canceled at that point so he did not receive future treatmentsHe was still expected to pay that bill since we were not notified otherwiseWe called each of our customers that had balances greater than days to follow up on a payment; he was one of those customersHe then called back and very rudely stated that he would not be paying his bill and he should not be billed or expected to pay because he did not want serviceWhen he was not talking over me, I told him that our service always continues year to year and that it is stated on our statements, invoices, and contractsHe told me that is not how it should beI apologized and told him that's how it's always beenHe then told me that he never signed a contract with usHis wife, ***, signed a contact with our company on May 11, for the address of *** *** *** ***, ***On the back side of our contracts it states under section that "Your service will continue from treatment to treatment and year to year, but may be cancelled by either party at any time, by written notice." (I have included the contract, front and back)Since we did not receive any notification that he did not want service this season we continued to treat the lawn like we normally doWe did sent out two letters, one in November and one February 2015, stating and highlighted that we will continue service unless otherwise notified (I have included a sample of that letter as well)He then told me that he did not read those letters and just threw them away because he knew he didn't want serviceWe also called all of our customers that did not take part in our prepayment discount option before the first treatment of the season so they had a heads up we were comingWe did not hear back on that phone call eitherI don't believe that is our fault and should not have a poor reflection on usHe is the one who failed to notify us and failed to read our paper work and contract thoroughlyHe did pay for his treatment in the amount of $We will not be refunding his treatment and more importantly we will not be agreeing to change our business policies because he was unable to follow directions.Please feel free to contact me directly if you need more information ###-###-####Thank you,
Miranda H***
Office Manager
We are very pleased with the services offered by Perennial. We have used them for lawn treatments, core aeration, landscape installation and the installation of two paver walkways. They take the time to make sure that the job is done to specifications of the homeowner. They stick to the timeline and offer great customer service. Everyone that that we have encountered from the company is professional and friendly. We highly recommend them!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Perennial Green Lawn Service has made no offer to resolve this matter. Current and potential Perennial Green customers need to be aware of this company's deceptive auto-renewal policy and they also should be aware of how poorly the company views and treats it's customers.
While the back side of a 6-year-old document may state that service will continue year to year, many customers, myself included, have been "burned" by Perennial's unusual business practice of continuing service year-to-year. When I did not mail my renewal check last winter as I had for the previous 5 winters, I assumed that Perennial would stop their service as that is how every other seasonal company I've done business with operates. I would think that the company would have realized that I no longer wanted their service when they did not receive my renewal check as they had in prior years. The company did call prior to servicing the lawn this spring, but they did not do so until the night before they arrived and I did not hear their phone message until after they had serviced the lawn. Notably, their message said they would be servicing the lawn the next day. They did not call to inquire if I wanted service to continue despite the fact they had not received my check as usual.
I am not the first person to have this type of bad experience with Perennial Green. There are other complaints on the internet detailing Perennial's questionable policies. When I alerted my neighbor to Perennial's service continuation tactics, he replied, "Not you too. '[redacted]' down the street had the same problem with them." Additionally, I was told by Perennial's own office manager, Miranda, that other customers had been caught off-guard by the auto-renewal policy. Unfortunately, the company's response to their customers' confusion was not to correct the policy, it was to highlight it in their winter mailing. Further, I was told by Miranda "It's not our fault people can't read" when discussing the other customers' issues with the auto-renewal policy. Simply put, Perennial Green is not a Better Business.
Despite the fact that thus far Perennial Green has stood by their deceptive trade practices and have not made any attempts to understand or resolve this complaint, I would be willing to compromise with them. I offer rescind my request to be refunded the cost of the unwanted lawn service if they would be willing to discontinue their policy of automatically continuing service year-to-year.
Regards,
[redacted]
To whom it may concern,We have recently received a complaint with the ID of [redacted]. Below is our response.I spoke with ** on 6/24/15 about his service, spring lawn care treatment, and the bill he received for that. This treatment was done on May 1, 2015. He called us on May 4, 2015, three days...
after the service, to tell us that he no longer wanted treatments done. His account with us was canceled at that point so he did not receive future treatments. He was still expected to pay that bill since we were not notified otherwise. We called each of our customers that had balances greater than 30 days to follow up on a payment; he was one of those customers. He then called back and very rudely stated that he would not be paying his bill and he should not be billed or expected to pay because he did not want service. When he was not talking over me, I told him that our service always continues year to year and that it is stated on our statements, invoices, and contracts. He told me that is not how it should be. I apologized and told him that's how it's always been. He then told me that he never signed a contract with us. His wife, [redacted], signed a contact with our company on May 11, 2009 for the address of [redacted]. On the back side of our contracts it states under section 5 that "Your service will continue from treatment to treatment and year to year, but may be cancelled by either party at any time, by written notice." (I have included the contract, front and back). Since we did not receive any notification that he did not want service this season we continued to treat the lawn like we normally do. We did sent out two letters, one in November 2014 and one February 2015, stating and highlighted that we will continue service unless otherwise notified (I have included a sample of that letter as well). He then told me that he did not read those letters and just threw them away because he knew he didn't want service. We also called all of our customers that did not take part in our prepayment discount option before the first treatment of the season so they had a heads up we were coming. We did not hear back on that phone call either. I don't believe that is our fault and should not have a poor reflection on us. He is the one who failed to notify us and failed to read our paper work and contract thoroughly. He did pay for his treatment in the amount of $70.95. We will not be refunding his treatment and more importantly we will not be agreeing to change our business policies because he was unable to follow directions.Please feel free to contact me directly if you need more information ###-###-####.Thank you,Miranda H[redacted]Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Perennial Green Lawn Service has made no offer to resolve this matter. Current and potential Perennial Green customers need to be aware of this company's deceptive auto-renewal policy and they also should be aware of how poorly the company views and treats it's customers. While the back side of a 6-year-old document may state that service will continue year to year, many customers, myself included, have been "burned" by Perennial's unusual business practice of continuing service year-to-year. When I did not mail my renewal check last winter as I had for the previous 5 winters, I assumed that Perennial would stop their service as that is how every other seasonal company I've done business with operates. I would think that the company would have realized that I no longer wanted their service when they did not receive my renewal check as they had in prior years. The company did call prior to servicing the lawn this spring, but they did not do so until the night before they arrived and I did not hear their phone message until after they had serviced the lawn. Notably, their message said they would be servicing the lawn the next day. They did not call to inquire if I wanted service to continue despite the fact they had not received my check as usual. I am not the first person to have this type of bad experience with Perennial Green. There are other complaints on the internet detailing Perennial's questionable policies. When I alerted my neighbor to Perennial's service continuation tactics, he replied, "Not you too. '[redacted]' down the street had the same problem with them." Additionally, I was told by Perennial's own office manager, Miranda, that other customers had been caught off-guard by the auto-renewal policy. Unfortunately, the company's response to their customers' confusion was not to correct the policy, it was to highlight it in their winter mailing. Further, I was told by Miranda "It's not our fault people can't read" when discussing the other customers' issues with the auto-renewal policy. Simply put, Perennial Green is not a Better Business.Despite the fact that thus far Perennial Green has stood by their deceptive trade practices and have not made any attempts to understand or resolve this complaint, I would be willing to compromise with them. I offer rescind my request to be refunded the cost of the unwanted lawn service if they would be willing to discontinue their policy of automatically continuing service year-to-year.Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Perennial Green Lawn Service has made no offer to resolve this matter Current and potential Perennial Green customers need to be aware of this company's deceptive auto-renewal policy and they also should be aware of how poorly the company views and treats it's customers While the back side of a 6-year-old document may state that service will continue year to year, many customers, myself included, have been "burned" by Perennial's unusual business practice of continuing service year-to-year When I did not mail my renewal check last winter as I had for the previous winters, I assumed that Perennial would stop their service as that is how every other seasonal company I've done business with operates I would think that the company would have realized that I no longer wanted their service when they did not receive my renewal check as they had in prior years The company did call prior to servicing the lawn this spring, but they did not do so until the night before they arrived and I did not hear their phone message until after they had serviced the lawn Notably, their message said they would be servicing the lawn the next day They did not call to inquire if I wanted service to continue despite the fact they had not received my check as usual I am not the first person to have this type of bad experience with Perennial Green There are other complaints on the internet detailing Perennial's questionable policies When I alerted my neighbor to Perennial's service continuation tactics, he replied, "Not you too ' [redacted] ' down the street had the same problem with them." Additionally, I was told by Perennial's own office manager, Miranda, that other customers had been caught off-guard by the auto-renewal policy Unfortunately, the company's response to their customers' confusion was not to correct the policy, it was to highlight it in their winter mailing Further, I was told by Miranda "It's not our fault people can't read" when discussing the other customers' issues with the auto-renewal policy Simply put, Perennial Green is not a Better BusinessDespite the fact that thus far Perennial Green has stood by their deceptive trade practices and have not made any attempts to understand or resolve this complaint, I would be willing to compromise with them I offer rescind my request to be refunded the cost of the unwanted lawn service if they would be willing to discontinue their policy of automatically continuing service year-to-yearRegards, [redacted]
We are very pleased with the services offered by PerennialWe have used them for lawn treatments, core aeration, landscape installation and the installation of two paver walkwaysThey take the time to make sure that the job is done to specifications of the homeownerThey stick to the timeline and offer great customer serviceEveryone that that we have encountered from the company is professional and friendlyWe highly recommend them!
To whom it may concern,We have recently received a complaint with the ID of [redacted] Below is our response.I spoke with [redacted] on 6/24/about his service, spring lawn care treatment, and the bill he received for thatThis treatment was done on May 1, He called us on May 4, 2015, three days after the service, to tell us that he no longer wanted treatments doneHis account with us was canceled at that point so he did not receive future treatmentsHe was still expected to pay that bill since we were not notified otherwiseWe called each of our customers that had balances greater than days to follow up on a payment; he was one of those customersHe then called back and very rudely stated that he would not be paying his bill and he should not be billed or expected to pay because he did not want serviceWhen he was not talking over me, I told him that our service always continues year to year and that it is stated on our statements, invoices, and contractsHe told me that is not how it should beI apologized and told him that's how it's always beenHe then told me that he never signed a contract with usHis wife, ***, signed a contact with our company on May 11, for the address of [redacted] ***, [redacted] On the back side of our contracts it states under section that "Your service will continue from treatment to treatment and year to year, but may be cancelled by either party at any time, by written notice." (I have included the contract, front and back)Since we did not receive any notification that he did not want service this season we continued to treat the lawn like we normally doWe did sent out two letters, one in November and one February 2015, stating and highlighted that we will continue service unless otherwise notified (I have included a sample of that letter as well)He then told me that he did not read those letters and just threw them away because he knew he didn't want serviceWe also called all of our customers that did not take part in our prepayment discount option before the first treatment of the season so they had a heads up we were comingWe did not hear back on that phone call eitherI don't believe that is our fault and should not have a poor reflection on usHe is the one who failed to notify us and failed to read our paper work and contract thoroughlyHe did pay for his treatment in the amount of $We will not be refunding his treatment and more importantly we will not be agreeing to change our business policies because he was unable to follow directions.Please feel free to contact me directly if you need more information ###-###-####.Thank you,Miranda H***Office Manager
To whom it may concern,We have recently received a complaint with the ID of ***Below is our responseI spoke with ** on 6/24/about his service, spring lawn care treatment, and the bill he received for thatThis treatment was done on May 1, He called us on May 4, 2015,
three days after the service, to tell us that he no longer wanted treatments doneHis account with us was canceled at that point so he did not receive future treatmentsHe was still expected to pay that bill since we were not notified otherwiseWe called each of our customers that had balances greater than days to follow up on a payment; he was one of those customersHe then called back and very rudely stated that he would not be paying his bill and he should not be billed or expected to pay because he did not want serviceWhen he was not talking over me, I told him that our service always continues year to year and that it is stated on our statements, invoices, and contractsHe told me that is not how it should beI apologized and told him that's how it's always beenHe then told me that he never signed a contract with usHis wife, ***, signed a contact with our company on May 11, for the address of *** *** *** ***, ***On the back side of our contracts it states under section that "Your service will continue from treatment to treatment and year to year, but may be cancelled by either party at any time, by written notice." (I have included the contract, front and back)Since we did not receive any notification that he did not want service this season we continued to treat the lawn like we normally doWe did sent out two letters, one in November and one February 2015, stating and highlighted that we will continue service unless otherwise notified (I have included a sample of that letter as well)He then told me that he did not read those letters and just threw them away because he knew he didn't want serviceWe also called all of our customers that did not take part in our prepayment discount option before the first treatment of the season so they had a heads up we were comingWe did not hear back on that phone call eitherI don't believe that is our fault and should not have a poor reflection on usHe is the one who failed to notify us and failed to read our paper work and contract thoroughlyHe did pay for his treatment in the amount of $We will not be refunding his treatment and more importantly we will not be agreeing to change our business policies because he was unable to follow directions.Please feel free to contact me directly if you need more information ###-###-####Thank you,
Miranda H***
Office Manager
We are very pleased with the services offered by Perennial. We have used them for lawn treatments, core aeration, landscape installation and the installation of two paver walkways. They take the time to make sure that the job is done to specifications of the homeowner. They stick to the timeline and offer great customer service. Everyone that that we have encountered from the company is professional and friendly. We highly recommend them!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Perennial Green Lawn Service has made no offer to resolve this matter. Current and potential Perennial Green customers need to be aware of this company's deceptive auto-renewal policy and they also should be aware of how poorly the company views and treats it's customers.
While the back side of a 6-year-old document may state that service will continue year to year, many customers, myself included, have been "burned" by Perennial's unusual business practice of continuing service year-to-year. When I did not mail my renewal check last winter as I had for the previous 5 winters, I assumed that Perennial would stop their service as that is how every other seasonal company I've done business with operates. I would think that the company would have realized that I no longer wanted their service when they did not receive my renewal check as they had in prior years. The company did call prior to servicing the lawn this spring, but they did not do so until the night before they arrived and I did not hear their phone message until after they had serviced the lawn. Notably, their message said they would be servicing the lawn the next day. They did not call to inquire if I wanted service to continue despite the fact they had not received my check as usual.
I am not the first person to have this type of bad experience with Perennial Green. There are other complaints on the internet detailing Perennial's questionable policies. When I alerted my neighbor to Perennial's service continuation tactics, he replied, "Not you too. '[redacted]' down the street had the same problem with them." Additionally, I was told by Perennial's own office manager, Miranda, that other customers had been caught off-guard by the auto-renewal policy. Unfortunately, the company's response to their customers' confusion was not to correct the policy, it was to highlight it in their winter mailing. Further, I was told by Miranda "It's not our fault people can't read" when discussing the other customers' issues with the auto-renewal policy. Simply put, Perennial Green is not a Better Business.
Despite the fact that thus far Perennial Green has stood by their deceptive trade practices and have not made any attempts to understand or resolve this complaint, I would be willing to compromise with them. I offer rescind my request to be refunded the cost of the unwanted lawn service if they would be willing to discontinue their policy of automatically continuing service year-to-year.
Regards,
[redacted]
To whom it may concern,We have recently received a complaint with the ID of [redacted]. Below is our response.I spoke with ** on 6/24/15 about his service, spring lawn care treatment, and the bill he received for that. This treatment was done on May 1, 2015. He called us on May 4, 2015, three days...
after the service, to tell us that he no longer wanted treatments done. His account with us was canceled at that point so he did not receive future treatments. He was still expected to pay that bill since we were not notified otherwise. We called each of our customers that had balances greater than 30 days to follow up on a payment; he was one of those customers. He then called back and very rudely stated that he would not be paying his bill and he should not be billed or expected to pay because he did not want service. When he was not talking over me, I told him that our service always continues year to year and that it is stated on our statements, invoices, and contracts. He told me that is not how it should be. I apologized and told him that's how it's always been. He then told me that he never signed a contract with us. His wife, [redacted], signed a contact with our company on May 11, 2009 for the address of [redacted]. On the back side of our contracts it states under section 5 that "Your service will continue from treatment to treatment and year to year, but may be cancelled by either party at any time, by written notice." (I have included the contract, front and back). Since we did not receive any notification that he did not want service this season we continued to treat the lawn like we normally do. We did sent out two letters, one in November 2014 and one February 2015, stating and highlighted that we will continue service unless otherwise notified (I have included a sample of that letter as well). He then told me that he did not read those letters and just threw them away because he knew he didn't want service. We also called all of our customers that did not take part in our prepayment discount option before the first treatment of the season so they had a heads up we were coming. We did not hear back on that phone call either. I don't believe that is our fault and should not have a poor reflection on us. He is the one who failed to notify us and failed to read our paper work and contract thoroughly. He did pay for his treatment in the amount of $70.95. We will not be refunding his treatment and more importantly we will not be agreeing to change our business policies because he was unable to follow directions.Please feel free to contact me directly if you need more information ###-###-####.Thank you,Miranda H[redacted]Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Perennial Green Lawn Service has made no offer to resolve this matter. Current and potential Perennial Green customers need to be aware of this company's deceptive auto-renewal policy and they also should be aware of how poorly the company views and treats it's customers. While the back side of a 6-year-old document may state that service will continue year to year, many customers, myself included, have been "burned" by Perennial's unusual business practice of continuing service year-to-year. When I did not mail my renewal check last winter as I had for the previous 5 winters, I assumed that Perennial would stop their service as that is how every other seasonal company I've done business with operates. I would think that the company would have realized that I no longer wanted their service when they did not receive my renewal check as they had in prior years. The company did call prior to servicing the lawn this spring, but they did not do so until the night before they arrived and I did not hear their phone message until after they had serviced the lawn. Notably, their message said they would be servicing the lawn the next day. They did not call to inquire if I wanted service to continue despite the fact they had not received my check as usual. I am not the first person to have this type of bad experience with Perennial Green. There are other complaints on the internet detailing Perennial's questionable policies. When I alerted my neighbor to Perennial's service continuation tactics, he replied, "Not you too. '[redacted]' down the street had the same problem with them." Additionally, I was told by Perennial's own office manager, Miranda, that other customers had been caught off-guard by the auto-renewal policy. Unfortunately, the company's response to their customers' confusion was not to correct the policy, it was to highlight it in their winter mailing. Further, I was told by Miranda "It's not our fault people can't read" when discussing the other customers' issues with the auto-renewal policy. Simply put, Perennial Green is not a Better Business.Despite the fact that thus far Perennial Green has stood by their deceptive trade practices and have not made any attempts to understand or resolve this complaint, I would be willing to compromise with them. I offer rescind my request to be refunded the cost of the unwanted lawn service if they would be willing to discontinue their policy of automatically continuing service year-to-year.Regards,
[redacted]