Perez Used Cars

Customer's tags were overnited to her yesterday Overnite tracking number [redacted] The tags were done at the end of December and have been waiting for customer to pick them up Customer spoke to receptionist yesterday and customer requested them to be mailed to her They were overnited and should be to her sometime todayThank you Kathy H***Mall Chevrolet

We have been in contact with Mr [redacted] lawyer and did agree to correct the mistake We are currently working with the warranty company on the correction I anticipate that the situation will be rectified within days

Ms*** purchased the Tahoe on 12-21-15, completing all of the necessary paperwork to finalize the purchase. On 12-22-15, she returned stating that she wanted to return the vehicle because it smelled like a dog had previously ridden in it. We explained that the
transaction had been finalized but we would be happy to address her issue by shampooing the carpets and seats and utilizing an ionizer. Ms*** would not accept that offer and opted to switch vehicles. She chose a Tahoe LT.I have reviewed Ms***'s complaint and I will be happy to address the small dent (we agreed to do that at the time of purchase) and touch up the bumper. The window concern, any transmission issue will be covered under warranty as will the headlights. I am certain that there is no issue with the frame of the vehicle as it was inspected in detail by our service department prior to Ms*** taking delivery. We will strive to help make Ms*** happy with her Tahoe and her decision to purchase it. We will not be able to take the vehicle back or return the purchase price. *** ***General manager

I am unsure what *** *** is rejecting. All she sent in was copies of paperwork that Mall Chev already has. I can not give an answer to *** ***'s rejecting because I do not know what she is rejecting to. She needs to either has to go into more detail as to the rejecting or if is easier she can give me a call at *** Thank You Kathy H***Mall Chevrolet***

There were several moving parts with *** *** purchase and I believe that this was the source of her dissatisfaction with our dealership. As part of the transaction, Mall Chevrolet agreed to include a spray in bedliner, a GM trailer package and a check for the remaining payments on
*** *** previous lease with Ford Motor Company. On the day that *** *** came to the dealership to have the bedliner installed, she expected to be able to wait for the job to be completed. We explained that his is usually an all day process and we provided her with a loaner car but she was very unhappy. We were able to return the truck to her on the same day but that did not appear to satisfy *** ***. The $900 trailering package that we calculated into the transaction was a genuine GM wiring, hitch and ball and it is installed by a GM tech. It also comes with a GM year warranty. *** *** found a hitch elsewhere for $225. When she let us know that she felt that we had "ripped her off", we refunded her the $225. We did owe *** *** her remaining payments on her Ford lease however, we can't refund any money until we are funded on the original deal. This can take a week or two in the best of circumstances. We refunded *** *** as promised just as soon as we were able to. I do apologize for our GSM, Dante***, behavior. He was upset that *** *** approached one of our customers and claimed that we were liars etc. *** was upset and over reacted

Mall Chevrolet does not have a lien against this customers vehicle. Her credit union Police and Fire has the lien against it. Customer called and spoke to her salesperson, the salesperson explained to her that she just had to call her credit union (Police and Fire Credit
Union) and that they had to release the lien against the vehicle. The Police and Fire credit union will not speak to us they will only speak to the customer. When the customer came in and paid with a police and fire credit union check, the title clerk by mistake put them as a lienholder. This was a simple mistake by the title clerk. Once we were notified we tried to get it taken care of but they told us the customer had to call them. Which the salesperson told her what she had to do. Since the lien is electronic it takes them day to do it. So since the customer did not contact her credit union I had my title clerk call this morning and spoke to a manager and explained the issue and Marge from the credit union stated she would release the lien electronically and when Penn Dot updates their system tonight at pm the lien will be released Then *** will sent the title out to the customerI am not sure how long the process of getting the title to customer from *** takes but the lien will be released after pm tonight.This issue is in no way ruining her name or credit. This was a simple mistake that would have been corrected if the customer reached out to her credit union like we asked her to do. We are sorry that this issue had occurred but mistakes do happen and it is resolved now. The customer can call me if she has any other issues. Thank youKathy H***Mall ChevroletOffice Manager ***

Complaint: ***
I am rejecting this response because: what I want is to be given the car at a reasonable costIf we check the value of the car it does not cost $36,We checked the price of the car in the Official "Kelly Blue Book" and that is not the price of the carEspecially not with the damages that the car hasThey sold the car way to expensive for the year of the car or mileage.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I am rejecting the letterhere is my proof. *** ***(see attachments)
Regards,
*** ***

Mrand Mrs*** purchased a *** Expedition with 73,miles on it. Mr*** was known to our sales manager since they previously worked together at a local car dealership where Mr*** worked as a mechanic. It's my understanding that Mr*** is currently
employed as an automotive service manager. During the process of deciding to purchase the vehicle, which took several days to complete; Mr*** drove the vehicle several times, thoroughly inspected the vehicle and presented us with the conditions necessary for him to purchase the truck which included new tires. On March 10, 2015, we installed new tires. On March 17th, the vehicle was brought in with the complaint of a vibration while braking. We replaced the caliper and resurfaced the rotors. On April 1st, Mr*** alleged that we failed to resurface the rotors correctly so we resurfaced them againOn June 1st, Mrs*** brought the vehicle in with the complaint of belts slipping in the new tires. We referred her to the tire manufacture. I have concluded that we will be unable to satisfy the ***s however, I do believe that we have done far more than is required in an effort to do so. I also would like to point out that the *** did purchase a service contract that can be used at most repair facilities across the country including, most likely, the repair facility that Mr*** manages

Complaint: [redacted]
I am rejecting this response because:
 I no longer want this claim to go any further although I do want the Revdex.com and mall Chevrolet to be aware that I was never in to have the bed liner installed my husband was, he was told a few hours by our salesman  and then never told it would take several hours and he was never offered a rental car. When we came back to pick the car up because I drove my husband over we were informed by other sales and that usually takes a day or so for the bedliner again never explained by our salesman. [redacted] the GM s behavior Was unacceptable to tell a customer who leases a $51,000 for a car that not to come back to the establishment and to have the car service elsewhere is unacceptable. You can close this claim out after they get this message.all has been resolved.
Regards,
[redacted]

Customer's tags were overnited to her yesterday.  Overnite tracking number [redacted].  The tags were done at the end of December and have been waiting for customer to pick them up.  Customer spoke to receptionist yesterday and customer requested them to be mailed to...

her.  They were overnited and should be to her sometime today. Thank you Kathy H[redacted]Mall Chevrolet

We have been in contact with Mr. [redacted] lawyer and did agree to correct the mistake.  We are currently working with the warranty company on the correction.  I anticipate that the situation will be rectified within 10 days.