I live in a mobile home park and bought a mobile home that was a "fixer-upper" and maybe it should have been pulled from the park but location was important so I put the money into fixing up the trailer. I moved in during the month of November and started the lawn service in the spring. Good grass makes everything look better and I have had numerous people say how beautiful the grass is around my place. This is due to Perf-a-lawn doing such a good job. I continue making improvements outside and with beautiful lush grass I have been told it looks like an oasis. Other neighbors have decided to give Perf a lawn a call and it is obvious when driving around which ones they are as their grass is thriving as well. I have been a customer for a lot of years now and look forward to doing business with them for many more years.
We have cancelled all scheduled services from Perf a Lawn for [redacted] ***We have credited the balance due as well.We will not return at anytime in the future to service his lawn or property
Hello This message is in response to the complaint submitted on 7/6/for Perf-A-Lawn Inc The complaint ID is [redacted] The claim is being worked by [redacted] I received the response from the company and would like to address some of the lies, misrepresentations, and half-truths provided by the company· “no service calls were ever placed between applications by the [redacted] s, there was never a call about a dead tree.” This is a correct statement, I did not call about the damage to my grass and tree because I knew the technician was coming back Why would I call and request another technician when one was already scheduled for a visit and I could discuss the problem in person? · “Nonetheless, Mrs [redacted] allowed the technician to perform their round “early summer’ application on 6/30/2017.” Saying that I ‘allowed’ them to perform the service is misleading I spoke with the technician about the dead spots AND the tree and he said ‘there’s nothing you can do about it now, the last technician fried your grass.’ I asked him numerous times what I should do and he told me there was nothing I could do and to call the office I know nothing about lawn care, which is why I hired Perf-A-Lawn to perform the service on my yard I asked the technician if he should apply the third service and he said yes The technician was reviewing my grass when I came out my front door that morning The Perf-A-Lawn technician saw the dead grass, had a discussion with me that I was unhappy with the progress, and still performed the service · “This was the first time Perf-A-Lawn heard about this claim (in reference to the dead peach tree).” This is a lie I told the technician on 6/30/that the peach tree had also died Prior to the last application, the peaches were growing as normal Since that application, the peaches had all shriveled up and died In the summer of 2016, we had several dozen peaches that grew from that tree In any event, when my husband told him that the peach tree had also died, his claims were immediately dismissed Christian stated that there was no fertilizer that would be strong enough to kill a tree A quick Google search will tell you this statement is untrue In fact, my husband point-blank asked if the fertilizer used by Perf-A-Lawn contained Atrazine Atrazine in an active ingredient in many lawn care products Perf-A-Lawn would not confirm or deny if their product used contained Atrazine The fact remains that for the summers prior to the treatment, I had a beautiful tree that produced dozens of peaches The tree was growing as scheduled prior to the care and has now stopped producing fruit and all peaches have shriveled up and only the pits remain· “Christian offered to do a full aeration and overseed at no charge to the [redacted] ’s lawn in the Fall.” This was only offered if we did not cancel our service (i.elet them keep our money and perform additional services.) Had Christian offered this AND a refund, we would have gladly accepted· “even though the customer had instructed us to perform this last application.” I did not ‘instruct’ him to perform the application We discussed the state of my lawn and the technician said I should continue with my treatment and call the office to discuss the areas· “Mrs [redacted] requested to speak with Christian B [redacted] about her lawn.” I did not request to speak with Christian about my lawn Ari stated that she was not knowledgeable about the service because she works in the office, not the field She said she would contact Christian and have him give me a call I would not have requested to speak with Christian because of the poor customer service he had provided my husband with in the prior visit Christian gave a similar level of poor customer service when I spoke with him He appeared to be more concerned with being ‘right’ and defending his position than in willing to work out a solution the problem· “Ari also provided the option to allow Perf-A-Lawn to continue the lawn care applications they pre-paid for and to fix the problem areas in the fall at no charge.” This is just absolutely not true If they had truly offered that, I would never have filed a complaint since that is the resolution I am asking for I actually proposed this solution and they told me “no.” They said I could take a refund OR get my lawn fixed, not both In other words, they offered to continue treatments, AT MY EXPENSE, and then aerate and reseed in the fall for free I said that I didn’t feel comfortable giving them more money to service the lawn based on the service I had had up until this point I asked if they would come back in the fall and aerate and reseed for free without continuing the summer treatments (again, at my expense) and they denied that request· “should not get their money back for the first two application as in our eyes they were a satisfied customer up until then and benefitted from the treatments.” This statement is just laughable I’m not sure how dead spots all over my grass would be a benefit from the treatments But in any event, to clarify, I was not a satisfied customer based on their treatment I am an extremely disgruntled customer because of the ‘customer service’ I received from Christian To reiterate the options that I was provided was to: a.) receive a check for my prepayment amount that was remaining plus a refund of one application: $ORb.) receive no refund, continue with treatment, and get my lawn reseeded in the fallNeither of these options were acceptable, but I chose the one that put some of my money back in my pocket What bothers me the most is the claim that Perf-A-Lawn has all over their website that they ‘guarantee work’ or ‘will repair at our expense’ or ‘Plain and simple, our business is service!’ They are flat out refusing the to give me a full refund and they will not spend one dime to repair my lawn In fact, it has been a long time since anyone has spoken to me, as a customer, the was that Christian spoke to me I will say that Ari was very pleasant on the phone When she gave me my options of money or fixing my lawn, I told her that I was going to file a complaint with the Revdex.com because those were not acceptable options I gave the company full warning that I was filing this complaint and what I wanted prior to actually filing the complaint I will also agree that the owner sent a very nice note along with the partial refund provided I would be happy to speak with him if he would like to discuss anything further After this complaint, I did some quick research online about the company There are numerous complaints all over the internet about the company doing this very same thing to other customers In fact, there are three complaints on the Revdex.com website, two of which are for the same exact problem Dead spots in the grass and the company’s unwillingness to fix the problemFrom Google Reviews: [redacted] months ago-Acceptable service in the beginningWhen things started to go wrong with bare slots in the lawn and several failed attempts of resending, work quality terribleCancelled after my first year sign onSorry guys, I always give good reviews, but feel it necessary to let people knowPerhaps service will improveGodspeed [redacted] ***years ago-Perfalawn showed up today and treated my lawn without my authorizationI canceled the service at the end of last season due poor quality.Since I treated my lawn myself a few days ago, I hope that Perfalawn didn’t ruin it.STAY AWAY! [redacted] a year ago-UPDATE: A MANAGER FROM PERF A LAWN CONTACTED ME ABOUT THIS ISSUE AND HAD IT COMPLETELY RESOLVEDWHILE I AM STILL UNHAPPY THAT IT HAPPENED – MISTAKES DO HAPPEN – AND THEY DID INDEED WORK TO REMEDY THE SITUATIONDo not use this serviceI have used them for years and for the most part without issueHowever, this year I had a major issue and rather than resolve the issue in any way, their form of customer service was to call me and tell me I was wrongSeriously?For some reason, and for the first time, the application I received left many, many pellets on my concrete and in my poolThe ones in my pool have caused a very big algae problem that has since stained the walls of my poolI have spent countless hours and a money on solving this problemI had the water tested and verified that the fertilizer was indeed the cause of the issue‘Not only did Perf A Lawn refuse to acknowledge that this could have possibly happened, they were rude, told me I was wrong, and are doing nothing to remedy the situation or prevent it in the future.Terrible, terrible customer service.Fact is – we all make mistakes, issues happen in every business, in every jobBut when they are pointed out – it simply makes good business sense to own up to the problem and make some remedyUnfortunately, I prepaidIf I hadn’t, I would be dropping them like a hot potato In conclusion, let me be clear what I am asking for: The rest of my money back, $134: AND EITHER:a Reseed/aerate immediatelyb Continue treatments for free and then reseed/aerate in the fall; ORc Provide an option of a few days to aerate/reseed in the fall (for free) Thank you to the Revdex.com for assisting with this issue[redacted] Sent from my iPhone
We have cancelled all scheduled services from Perf a Lawn for [redacted] ***We have credited the balance due as well.We will not return at anytime in the future to service his lawn or property
Hello This message is in response to the complaint submitted on 7/6/for Perf-A-Lawn Inc The complaint ID is [redacted] The claim is being worked by [redacted] I received the response from the company and would like to address some of the lies, misrepresentations, and half-truths provided by the company· “no service calls were ever placed between applications by the [redacted] s, there was never a call about a dead tree.” This is a correct statement, I did not call about the damage to my grass and tree because I knew the technician was coming back Why would I call and request another technician when one was already scheduled for a visit and I could discuss the problem in person? · “Nonetheless, Mrs [redacted] allowed the technician to perform their round “early summer’ application on 6/30/2017.” Saying that I ‘allowed’ them to perform the service is misleading I spoke with the technician about the dead spots AND the tree and he said ‘there’s nothing you can do about it now, the last technician fried your grass.’ I asked him numerous times what I should do and he told me there was nothing I could do and to call the office I know nothing about lawn care, which is why I hired Perf-A-Lawn to perform the service on my yard I asked the technician if he should apply the third service and he said yes The technician was reviewing my grass when I came out my front door that morning The Perf-A-Lawn technician saw the dead grass, had a discussion with me that I was unhappy with the progress, and still performed the service · “This was the first time Perf-A-Lawn heard about this claim (in reference to the dead peach tree).” This is a lie I told the technician on 6/30/that the peach tree had also died Prior to the last application, the peaches were growing as normal Since that application, the peaches had all shriveled up and died In the summer of 2016, we had several dozen peaches that grew from that tree In any event, when my husband told him that the peach tree had also died, his claims were immediately dismissed Christian stated that there was no fertilizer that would be strong enough to kill a tree A quick Google search will tell you this statement is untrue In fact, my husband point-blank asked if the fertilizer used by Perf-A-Lawn contained Atrazine Atrazine in an active ingredient in many lawn care products Perf-A-Lawn would not confirm or deny if their product used contained Atrazine The fact remains that for the summers prior to the treatment, I had a beautiful tree that produced dozens of peaches The tree was growing as scheduled prior to the care and has now stopped producing fruit and all peaches have shriveled up and only the pits remain· “Christian offered to do a full aeration and overseed at no charge to the [redacted] ’s lawn in the Fall.” This was only offered if we did not cancel our service (i.elet them keep our money and perform additional services.) Had Christian offered this AND a refund, we would have gladly accepted· “even though the customer had instructed us to perform this last application.” I did not ‘instruct’ him to perform the application We discussed the state of my lawn and the technician said I should continue with my treatment and call the office to discuss the areas· “Mrs [redacted] requested to speak with Christian B [redacted] about her lawn.” I did not request to speak with Christian about my lawn Ari stated that she was not knowledgeable about the service because she works in the office, not the field She said she would contact Christian and have him give me a call I would not have requested to speak with Christian because of the poor customer service he had provided my husband with in the prior visit Christian gave a similar level of poor customer service when I spoke with him He appeared to be more concerned with being ‘right’ and defending his position than in willing to work out a solution the problem· “Ari also provided the option to allow Perf-A-Lawn to continue the lawn care applications they pre-paid for and to fix the problem areas in the fall at no charge.” This is just absolutely not true If they had truly offered that, I would never have filed a complaint since that is the resolution I am asking for I actually proposed this solution and they told me “no.” They said I could take a refund OR get my lawn fixed, not both In other words, they offered to continue treatments, AT MY EXPENSE, and then aerate and reseed in the fall for free I said that I didn’t feel comfortable giving them more money to service the lawn based on the service I had had up until this point I asked if they would come back in the fall and aerate and reseed for free without continuing the summer treatments (again, at my expense) and they denied that request· “should not get their money back for the first two application as in our eyes they were a satisfied customer up until then and benefitted from the treatments.” This statement is just laughable I’m not sure how dead spots all over my grass would be a benefit from the treatments But in any event, to clarify, I was not a satisfied customer based on their treatment I am an extremely disgruntled customer because of the ‘customer service’ I received from Christian To reiterate the options that I was provided was to: a.) receive a check for my prepayment amount that was remaining plus a refund of one application: $ORb.) receive no refund, continue with treatment, and get my lawn reseeded in the fallNeither of these options were acceptable, but I chose the one that put some of my money back in my pocket What bothers me the most is the claim that Perf-A-Lawn has all over their website that they ‘guarantee work’ or ‘will repair at our expense’ or ‘Plain and simple, our business is service!’ They are flat out refusing the to give me a full refund and they will not spend one dime to repair my lawn In fact, it has been a long time since anyone has spoken to me, as a customer, the was that Christian spoke to me I will say that Ari was very pleasant on the phone When she gave me my options of money or fixing my lawn, I told her that I was going to file a complaint with the Revdex.com because those were not acceptable options I gave the company full warning that I was filing this complaint and what I wanted prior to actually filing the complaint I will also agree that the owner sent a very nice note along with the partial refund provided I would be happy to speak with him if he would like to discuss anything further After this complaint, I did some quick research online about the company There are numerous complaints all over the internet about the company doing this very same thing to other customers In fact, there are three complaints on the Revdex.com website, two of which are for the same exact problem Dead spots in the grass and the company’s unwillingness to fix the problemFrom Google Reviews: [redacted] months ago-Acceptable service in the beginningWhen things started to go wrong with bare slots in the lawn and several failed attempts of resending, work quality terribleCancelled after my first year sign onSorry guys, I always give good reviews, but feel it necessary to let people knowPerhaps service will improveGodspeed [redacted] ***years ago-Perfalawn showed up today and treated my lawn without my authorizationI canceled the service at the end of last season due poor quality.Since I treated my lawn myself a few days ago, I hope that Perfalawn didn’t ruin it.STAY AWAY! [redacted] a year ago-UPDATE: A MANAGER FROM PERF A LAWN CONTACTED ME ABOUT THIS ISSUE AND HAD IT COMPLETELY RESOLVEDWHILE I AM STILL UNHAPPY THAT IT HAPPENED – MISTAKES DO HAPPEN – AND THEY DID INDEED WORK TO REMEDY THE SITUATIONDo not use this serviceI have used them for years and for the most part without issueHowever, this year I had a major issue and rather than resolve the issue in any way, their form of customer service was to call me and tell me I was wrongSeriously?For some reason, and for the first time, the application I received left many, many pellets on my concrete and in my poolThe ones in my pool have caused a very big algae problem that has since stained the walls of my poolI have spent countless hours and a money on solving this problemI had the water tested and verified that the fertilizer was indeed the cause of the issue‘Not only did Perf A Lawn refuse to acknowledge that this could have possibly happened, they were rude, told me I was wrong, and are doing nothing to remedy the situation or prevent it in the future.Terrible, terrible customer service.Fact is – we all make mistakes, issues happen in every business, in every jobBut when they are pointed out – it simply makes good business sense to own up to the problem and make some remedyUnfortunately, I prepaidIf I hadn’t, I would be dropping them like a hot potato In conclusion, let me be clear what I am asking for: The rest of my money back, $134: AND EITHER:a Reseed/aerate immediatelyb Continue treatments for free and then reseed/aerate in the fall; ORc Provide an option of a few days to aerate/reseed in the fall (for free) Thank you to the Revdex.com for assisting with this issue[redacted] Sent from my iPhone