Perfect Auto & Body

From: sheikh s***< [redacted] >Date: Tue, Apr 12, at 1:PMSubject: ASSIGNED ID # [redacted] To: " [redacted] " < [redacted] >Cc: " [redacted] " < [redacted] >To whom it may concern, [redacted] ,came to our shop to get car repair on 02/25/and brought oil filter and fuel filter as well as the spark plugswe all ways tell our customers if they bring their own parts then we are not responsible for themnormally we order them from one of our part stores by giving them VIN numbers and make and modle and engine sizenow she is complaining that we put wrong spark plugs, we actually tried our best to match them when we pulled out the old spark plug out of that car it was looked as the sameBut it would have been better if we ordered from our shopHowever now shes complaining about them we are not responsible for those spark plugs she broughtplease feel free to contact me if you have more questions or concern Perfect Auto And Body [redacted] *** Beltsville MD D: ###-###-#### (Danny)W: ###-###-####

I am rejecting this response because:Perfect auto and body has inspect and diagnosed the vehicle in question, which I have a estimate given for a used engine with over 70K not remanufacturedThe mechanic should be able to verify this information as wellIn addition, I have an additional witness ( [redacted] - From [redacted] -) to verify that Omar stated only the welding need to be changed which he was able to exchange from the older engineThis can be verified by [redacted] of [redacted] as he spoke with Omar also regarding this issue since they sold the engineI also suggested to return the engine again Omar stated he could exchange the welded part from the older engineWhen I brought the car back the first time I notify Omar of the other leaks, which they only fix the weldingFurthermore, I have a recording were I learned from the mechanic that the engine was bad and he told Omar the engine should have been returned and not installedI wish I could have dealt with Carlos during this process as I think things would have went smootherI only dealt Carlos on my initial visitOmar was the main point of contactSeveral times I called when Carlos picked up and was refer to talk to Omar regarding the carIn addition, there where several times when I would have to visit the shop after not getting return calls notifying me the status of the carIf [redacted] is needed to verify any information please let me know as a number can be providedI have been patience with this shop in fixing this car as they have had it for approximately monthsThank you for you help in this matterRegards, [redacted] ***

From: sheikh s***< [redacted] >Date: Wed, Apr 27, at 6:PMSubject: ASSIGNED ID [redacted] To: " [redacted] " < [redacted] > Hello, I received another letter from you guys regarding this case which says that if e have returned the fuel filter why didn't we informed the customer about the spark plugs The fuel filter we returned because it wasn't fitting right on the car but the spark plugs fit right on it and also it was looked the sameEvery shop in this area tells the customers if customers bring their own parts for their vehicle they're responsible for the parts and the laborBut if shop orders the part then shop is responsible for the parts and the labor which we have told the customer in the beginning and the customer was OK with itA lot of the customer do that just to save some moneySo we are not responsible for this parts and the laborPlease feel free to contact us if you have any question or concern about this Best Regards Perfect Auto And Towing [redacted] ] Beltsville MD O: ###-###-#### C: ###-###-#### F: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: if your mechanics are ASE certified then being that I did bring the spark plugs and oil filter they could've easily refused and I would've taken both backInstead your shop said "they looked the same" and put them in, did you check if they were correct? The oil filter was wrong and you ordered and put in the correct one As for your shop I was back different times for the same problem Regards, [redacted]

To whom it may concern, ** *** *** came to our shop at Perfect Auto & Body on March 13, and he spoke to one of our service advisor name Carlos** *** told Carlos that I just got diagnostic on my car from somewhere else in Rockville MD I believe and he was told by one of the mechanic
there that he needs a engine on his carHe did not let us diagnose his car and told our service advisor that I just want this engine replaceCarlos told * *** that he can get him prices for manufactured engine and prices for the laborAfter ** *** got the prices he start calling his friend or mechanic I guess and he told Carlos that I will buy my own manufacture engineCarlos and Omar told ** *** that we will not take the responsibility for the engine or the labor if you bring your own manufactured engine or any parts for this vehicleThen he start asking what if engine get bad after we fix the car, our answer were the same we will not be responsible for the engine or the labor if your car does not get fixed properly, unless we buy our own engine and sell it to you and we have already given you the prices for the manufactured engine and the laborHe said that's fine ill order my own engine and have you guys worked on it, So when we received the manufactured engine which was ordered by ** ***, We called him and told him that this engine is not good and told him please come and have a look and our mechanic will explain you what is wrong with this engine** *** came and we explained him very well and he understood us and then we again asked ** *** if we can get him a manufactured engine and he can return this engine and get his money back he said waitHe start calling the people where he bought the engine from and they told him that this engine is good and there is nothing wrong with so have the repair shop put the engine in the carthere was a welding on a bracket of the engineWe been told so many times that this engine is good and go head install the engineAfter we install the engine we let the car run and drove miles everything were seems fine** *** paid the labor and left, we revived a call from ** *** that engine light came onWe immediately told ** *** to bring the car back and we'll have the mechanic look at itAfter hour ** *** showed up and we put the car on the lift and start searching where is oil leaking fromafter the diagnostic we confirm that the oil is leaking from the same welding bracket placeWe told ** *** its leaking from there that's why we told you in the first place you should return this engine and get a good manufactured engineIf ** *** would have bought the engine from us he would never have seen this problemwe gave him loads of discount and labor off his bill which he's not telling aboutwe tried our best to keep him calm and satisfied himWe even showed him that there wasn't a lots of difference between our engine price and his what he paidPlease feel free to contact us if you have any questions or concern we can solved together Thanks Perfect Auto And Body Baltimore Ave Beltsville MD 20705C: *** *** ***P: *** *** ***

I am rejecting this response because:Perfect auto and body has inspect and diagnosed the vehicle in question, which I have a estimate given for a used engine with over 70K not remanufactured. The mechanic should be able to verify this information as well. In addition, I have an additional witness ([redacted] - From [redacted]-) to verify that Omar stated only the welding need to be changed which he was able to exchange from the older engine. This can be verified by [redacted] of [redacted] as he spoke with Omar also regarding this issue since they sold the engine. I also suggested to return the engine again Omar stated he could exchange the welded part from the older engine. When I brought the car back the first time I notify Omar of the other leaks, which they only fix the welding. Furthermore, I have a recording were I learned from the mechanic that the engine was bad and he told Omar the engine should have been returned and not installed. I wish I could have dealt with Carlos during this process as I think things would have went smoother. I only dealt Carlos on my initial visit. Omar was the main point of contact. Several times I called when Carlos picked up and was refer to talk to Omar regarding the car. In addition, there where several times when I would have to visit the shop after not getting return calls notifying me the status of the car. If [redacted] is needed to verify any information please let me know as a number can be provided. I have been patience with this shop in fixing this car as they have had it for approximately 3 months. Thank you for you help in this matter. Regards,[redacted]

From: sheikh s[redacted]<[redacted]>Date: Tue, Apr 12, 2016 at 1:43 PMSubject: ASSIGNED ID # [redacted]To: "[redacted]" <[redacted]>Cc: "[redacted]" <[redacted]>To whom it may concern, [redacted],came to our shop to...

get car repair on 02/25/2016 and brought oil filter and fuel filter as well as the spark plugs. we all ways tell our customers if they bring their own parts then we are not responsible for them. normally we order them from one of our part stores by giving them VIN numbers and make and modle and engine size. now she is complaining that we put wrong spark plugs, we actually tried our best to match them when we pulled out the old spark plug out of that car it was looked as the same. But it would have been better if we ordered from our shop. However now shes complaining about them we are not responsible for those spark plugs she brought. please feel free to contact me if you have more questions or concern    Perfect Auto And Body[redacted] Beltsville MD 20705 D: ###-###-#### (Danny)W: ###-###-####

From: sheikh s[redacted]
arial, sans-serif;"><[redacted]>Date: Tue, Apr 12, 2016 at 1:43 PMSubject: ASSIGNED ID # [redacted]To: "[redacted]" <[redacted]>Cc: "[redacted]" <[redacted]>
To whom it may concern,
 
[redacted],came to our shop to get car repair on 02/25/2016 and brought oil filter and fuel filter as well as the spark plugs. we all ways tell our customers if they bring their own parts then we are not responsible for them. normally we order them from one of our part stores by giving them VIN numbers and make and modle and engine size. now she is complaining that we put wrong spark plugs, we actually tried our best to match them when we pulled out the old spark plug out of that car it was looked as the same. But it would have been better if we ordered from our shop. However now shes complaining about them we are not responsible for those spark plugs she brought. please feel free to contact me if you have more questions or concern 
 
 
 
Perfect Auto And Body
[redacted] 
Beltsville MD 20705 
D: ###-###-#### (Danny)
W: ###-###-####

From: sheikh s[redacted]<[redacted]>Date: Wed, Apr 27, 2016 at 6:20 PMSubject: ASSIGNED ID [redacted]To: "[redacted]" <[redacted]>Hello, I received another letter from you guys regarding this case which says that if e have returned the fuel filter why didn't we informed the customer about the spark plugs. The fuel filter we returned because it wasn't fitting right on the car but the spark plugs fit right on it and also it was looked the same. Every shop in this area tells the customers if customers bring their own parts for their vehicle they're responsible for the parts and the labor. But if shop orders the part then shop is responsible for the parts and the labor which we have told the customer in the beginning and the customer was OK with it. A lot of the customer do that just to save some money. So we are not responsible for this parts and the labor. Please feel free to contact us if you have any question or concern about this.  Best Regards Perfect Auto And Towing [redacted] ]Beltsville MD 20705O: ###-###-####C: ###-###-####F: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: if your mechanics are ASE certified then being that I did bring the spark plugs and oil filter they could've easily refused and I would've taken both back. Instead your shop said "they looked the same" and put them in, did you check if they were correct? The oil filter was wrong and you ordered and put in the correct one. 
As for your shop I was back 5 different times for the same  problem. 
Regards,
[redacted]

From: sheikh s[redacted]<[redacted]>Date: Wed, Apr 27, 2016 at 6:20 PMSubject: ASSIGNED ID [redacted]To: "[redacted]" <[redacted]>
Hello, I received another letter from you guys regarding this case which says that if e have returned the fuel filter why didn't we informed the customer about the spark plugs.
 
The fuel filter we returned because it wasn't fitting right on the car but the spark plugs fit right on it and also it was looked the same. Every shop in this area tells the customers if customers bring their own parts for their vehicle they're responsible for the parts and the labor. But if shop orders the part then shop is responsible for the parts and the labor which we have told the customer in the beginning and the customer was OK with it. A lot of the customer do that just to save some money. So we are not responsible for this parts and the labor. Please feel free to contact us if you have any question or concern about this. 
 
Best Regards
 
Perfect Auto And Towing 
[redacted] ]
Beltsville MD 20705
O: ###-###-####
C: ###-###-####
F: ###-###-####