Perfect Auto

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Copy of the warranty paperwork attached - the warranty purchase price was $1415, not $The coverage started at 121,and expires years or 24,miles from the purchase date/mileage; whichever comes firstThe warranty options are populated based on VIN and vehicle mileage and would not be eligible for a contract if one or the other do not work Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) when I purchased the car, it was at 121,milesI bought the delux coverage warranty with [redacted] warranty companyThe coverage states that they cover vehicles with less than 85,miles at the time of the purchaseattached is the warranty that was purchased! also underlined is the number of miles the warranty covers, which states 85,milesI purchased the car at 121, Final Business Response / [redacted] (4000, 10, 2015/06/01) */ That is the brochure from the warranty companyI have attached the actual warranty she purchasedThe warranty is good for months or 24k miles from the mileage it was purchased withParagraph I clearly outlines what is coveredWhat she had underlined was a section pertaining to the suspension and only the suspension

AS Explain to [redacted] Tow hitch, spoiler, running boards, roof rack, wind deflector, bras, mudguards, bed liner, etc, are all optional accessories and not included with a vehicle unless someone order such itemsThe vehicle which he purchased never had a tow hitch Tow hitch job is to be connected to something and if a license plate is on it's way as stated by [redacted] than it can not be used for it's purposeSo if he thought it is behind license plate really doesn't workWe also explain to him that no where in the advertisement under the vehicle description we have listed tow hitch, neither the photos of the cars shows any tow hitch and most importantly the transaction was not sight on seen or online where if he missed the photos or thoughts there was tow hitch, but it was an in person transaction at day light and he saw clearly that the vehicle does not have such accessoryYes it is listed under the options because this is one of the option available with such a vehicle should someone wanted to add in the futureYes we have an other [redacted] and it does not have a tow hitch just like the one he purchased, but under the options shows as available but under the description we do not mention anything about tow hitch because currently it does not have one I would also like to make a note that we listed the vehicle with a very clear and visible dent on the left side and that was one of the item that [redacted] asked us to fix as part of the dealWe accepted and agreed and fix that for himIf we were scam artist according to him, we would not have stood up to our words and could have deliver the car to him without resolving that issueAlso he did a very clear inspection of the car and I am very positive if he saw the dent just like it showed on our photos, he saw that there was not tow hitch with the car just like there wasn't in the photos as wellThe reason we listed the dent in our photos on the add is because we do business in a very clear and transparent way so when someone is coming from local or long distance they know ahead of time what to expectIf our business policy was as describe by [redacted] ***, than we would have not posted a photo of the side with the dent and let people find out upon showing to purchase the car to find out themselvesFurther more we do have a disclaimer on the web as well " Vehicles are listed with the utmost care; nonetheless, all listings are subject to human errorPlease call or visit the dealership to confirm vehicle availability, condition, and options." Regarding the issue with brake caliper we informed him on the phone that he is welcome to bring the vehicle so we can check it out and resolve this issue as a goodwill/customer service prospective for him since caliper is not covered by limited warrantyWarranty is for Engine and Transmission only

Complaint: [redacted] I am rejecting this response because the business is flat out lyingThe only reason the fixed the dents is because I demanded it in writing; otherwise, I wouldn't have purchased the car So their statement reflects that they only commit to issues a customer catches and not the hidden onesThat is a lack of trust and lack of integrityGiven the way they handled the clearly evident ADVERTISEMENT regarding the towing hitch and the slew of bad maintenance reviews on yelp, I would never trust them to work on the breaks I am seeking legal advise and conducting a thorough vehicle inspection by a factory dealer, and will most likely pursue a class-action lawsuit against this business, based on the sheer volume of similar complaint by customers over the past couple of yearsThe only two acceptable recourse at this junction is: 1- The dealer immediately agrees to pay the $cost to install a towing hitch by a factory dealeror 2- We proceed to Court, after legal discoveries and testimonies of other costumes of this business Regards, [redacted]

In response to the respected customer complaint we already participated in paying our part of the expense by mailing a check to customer as a good well help to customer even though the car has been sold (the customer did not mention that) attach you can find the supporting documents, the car was in excellent condition based on the year of the vehicle and very low mileageThe car was properly inspected by the independent inspection station prior to sellingIt was a years old used car and no one can predict the futureIf we knew that the caliper bold will break after you purchase the vehicle we would already stop that from happening Regards,