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Perfect Clean Reviews (3)

The business called today to discuss this complaint. It began when the customer wanted to have their carpets cleaned; they then wanted to have them fixed. Throughout this process the customer stated that their hardwood floors were damaged by the business. However, the business had the paperwork...

signed that the job was done and signed off by the customer. The customer is trying to have the entire floor replaced instead of repair the scratches. At this point the business has offered the customer to take them to small claims court as they are in a place with no compromise.

I had my carpet cleaned by Perfect Clean last Saturday and they did an AMAZING job!!! I was worried management will charge me a lot when I move out for the mess my dog has made, but I feel more relaxed now. My carpet looks as good as new! The pet stains and odor are all GONE!!!

Review: We called Perfect Clean LLC to order a carpet cleaning and a cleaning of our furniture in our great room.

On March 6th Perfect Clean LLC came to [redacted] to provide a carpet and furniture cleaning service. The furniture set on a large 8 by 10 rug. The technician removed the ottoman from the 8 by 10 rug onto the hard wood floor and cleaned and moved it around leaving several large scratches, scratches that scraped off the top layer of the wood flooring.

Perfect Clean LLC offered a**% refund on the cleaning or to repair the scratches. The customers (us) stated we wanted our hard wood floor repaired. Perfect Clean LLC sent out [redacted] who concluded that the place scratched up was "unrepairable." He cannot change out one square in the floor as it would not match the rest of the floor as the floor is 8 years old and with time the sun bleaches it so the hard wood floor specialist stated the only way he could get fix the situation was to sand and refinish the entire hard wood floors (which would change the entire look of the floor as it would sand out all ridges and all the wood pieces may have various colors even though he would try and best to match) or the best option is to remove and replace the hard wood floor.

Perfect Clean LLC response became accusatory and defensive stating that the customer (us) should have had furniture protectors on the bottom of our furniture. We stated we had our furniture on the rug and the technician choose to move it to the hardwood floors and scratch them up. The customer recommended Perfect Clean file an insurance claim. He stated he would not file a claim with his insurance company as he is not replacing our floors.Desired Settlement: Hard wood floors replaced since the area Perfect Clean damaged is not repairable according to the hard wood floor specialist.

Business

Response:

The business called today to discuss this complaint. It began when the customer wanted to have their carpets cleaned; they then wanted to have them fixed. Throughout this process the customer stated that their hardwood floors were damaged by the business. However, the business had the paperwork signed that the job was done and signed off by the customer. The customer is trying to have the entire floor replaced instead of repair the scratches. At this point the business has offered the customer to take them to small claims court as they are in a place with no compromise.

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Description: House Cleaning, Cleaning Services - Commercial Office, Cleaning Services, Carpet & Rug Cleaners, Floor Waxing, Polishing & Cleaning, Janitorial Services (NAICS: 561720)

Address: 8406 Shannon Green Ct, Richmond, Virginia, United States, 23228-1875

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