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Review: I took 2 computers (A HP Pavilion DV9540US, and Dell laptop) to the home of Mr. Steve Walker of Perfect Computers. He helped me remove the hard drive from the HP and install the hard drive into the Dell. At that point he discussed with me having the HP sent to his "friend in New York" who repairs the motherboards on HP computers. I asked him about the cost. Mr. Walker stated that he did not fully know if the repair would completely fix the HP, but that he would extend me store credit in exchange for the computer. He took my contact information at that point and said he would call me when he knew more. I left the HP laptop with him.After not hearing anything from Mr. Walker for 3-4 weeks I called and left him a message. After not receiving a call back from Mr. Walker after 2-3 weeks, I called him again and successfully reached him. At this point, I politely asked Mr. Walker about how the repair to the HP turned out. His response was to not answer my question, and instead ask what I wanted. I again asked about the the HP being repaired and the amount of credit. Mr. Walker's response was to verbally berate me over the phone. Mr. walker very rudely told me that I would not be receiving any credit for the laptop. At that point I asked when I could then pick up my laptop since I was not receiving any store credit. Mr. Walker impolitely stated that he did not have the laptop. Mr. Walker changed his explanation for what happened to the HP laptop multiple times. Some of Mr. Walker's explanations for what happened to my computer were: 1) The laptop was expensive for him to repair, a valuable machine, and his time was valuable, as such I was not getting the laptop back, or any of the credit that was promised. 2) The laptop was a 'piece of junk', it was stupid to want it back, and it was worth nothing. 3) He did not have the laptop. 4) After I informed Mr. Walker I would be calling the police. He stated that he had recycled my computer. I ended the conversation at that point.Desired Settlement: I want my computer back. It is my property. Mr. Walker did not hold to our verbal agreement for store credit in exchange for the laptop. To add insult to injury, Mr. Walker has failed to return my property - which is considered stolen at this point. In dealing with Mr. Walker I have lost both the promised store credit and my HP Pavilion laptop. A police report has been filed with Santa Barbara county.

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Description: COMPUTERS - SERVICE & REPAIR, COMPUTERS - NETWORKS

Address: 486 Magna Vista St., Santa Barbara, California, United States, 93109

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