Perfect Fit Industries, LLC

Calls to customer service # X-XXX-XXX-XXXX are going unaddressed even after allowing for a hours window to respond I am looking to take advantage of the warranty on an electric heated queen size mattress pad that was purchased in December As per the warranty, I contacted the customer service number When the line is answered a message starts informing of the customer service hours (9AM - 8PM EST; Mon-Fri) After a few minutes another messages comes on saying due to high volume of calls to leave a message and my call will be returned The message continues stating it could take up to hours for a reply All of my calls have been between 6:30PM -7:30PMwith in said customer service hours This is the first opportunity I get to call after I get home from work I left a message as requested I left my home phone number hoping for a call back the same evening as well as my cell phone number in case the return call would occur the following day Clearly stating why the

Failure to provide replacement blanket as stated On 12/I called and spoke to a rep and was advised that I would need to return both of my electric blankets A carrier sent from your company picked up both of the blankets on 1/ I was told I would receive a replacement within 7-days It has now been over a month I have called numerous times and have not received a replyCan you please tell me when my blanket will be shipped to my home? I purchased two blankets and had problems with both of them One was replaced and the other was not! Both org blankets were returned as the rep didn't believe that I purchased two Please see the photo attached that I took before the carrier took them I purchased both blankets in August from Bed Bath and Beyond

Failure to provide replacement blanket as stated
On 12/I called and spoke to a rep and was advised that I would need to return both of my electric blankets A carrier sent from your company picked up both of the blankets on 1/ I was told I would receive a replacement within 7-days It has now been over a month I have called numerous times and have not received a replyCan you please tell me when my blanket will be shipped to my home? I purchased two blankets and had problems with both of them One was replaced and the other was not! Both org blankets were returned as the rep didn't believe that I purchased two Please see the photo attached that I took before the carrier took them I purchased both blankets in August from Bed Bath and Beyond

This product physically burned me and scarred my armIt then burned my bed all the way down to the mattress where it melted my mattress protector
This product physically burned me and scarred my armIt then burned my bed all the way down to the mattress where it melted my mattress protector to my mattress, burned a hole through my mattress pad, burned my sheets, the wires disconnected from the connector itself due to the plastic meltingTHis could have potentially caught my bed on fire had I not discovered it

Failure to resolve warranty replacement since early AprilLack of response from warranty department and letter to CEO dated 4/
On 8/6/2012, I purchased a Soft luxury microfleece electric blanket with a seven year warranty, at a retail value of I paid on saleIn March, one side of the blanket stopped working the unit would shut itself off after - secondsIn April, the other side stopped working On 4/14/I filed a warranty claim
As of this date, this matter is still unresolved
Warranty replacement - The product I am being offered as a warranty exchange is not the same product I purchased- a tight, smooth, very small micro fleece velour like productThe product I was sent as a replacement is a different material (larger loop basic fleece that I did not buy at that time of original purchase, and; even though a full spectrum of colors is available for sale, I am being limited to only three color choices, which do not include my color choice,

Warming blanket stopped working
In Sept 2015, I purchased two King size warming blankets from Walmart They were very expensiveOne side stopped warmingThe model number is LVBK-MM I called customer service and received a voicemail I left a message with my phone number and email address and I did not receive a responsePlease provide me with replacement as soon as possible

Control for heated blanket stopped workingThis is the second time in monthsCannot get a response regarding warranty of years
I purchased a heated mattress pad from Comfort House in OctThe controller worked for about a week and stoppedI called Comfort House and they sent a replacement(I also had a second blanket that the controller stopped working, a replacement was sent for that one, too and that one is still working)The replaced controller stopped working last weekI called Comfort House and they referred me to Perfect Fit with a telephone numberX-XXX-XXX-XXXXI have called several times and have had to leave voice messagesI have sent emailsThere is a year warranty on this productNo one has returned my messages or emails When I called Comfort House they told me it wasn't their problem and the customer rep hung up on me

My product is under warranty and is defective Cannot get in touch with customer service
I purchased a queen size, soft heat, mattress pad warmer on November 23, through Amazon It no longer works There is a year warranty I have been trying to get in touch with customer service for three weeks There is only an option to leave a voice mail After waiting several days, I received a call back but wasn't able to answer the phone, as I was at work I was instructed to call again I left another voicemail, waited three days again, and got a VM while at work and couldn't answer I have, in my VM's, asked for someone to leave instructions on how to get in touch with a human, or for an e-mail where this can be addressed Again, I keep getting voicemails for me to call the same voicemail number I just need to speak to a human

Electric blanket has a one year replacement warrantyNotified company of product failure at nine months(Oct 2017) As of today was told maybe 2/10/
contacted company early Oct of product failure replacement to be sent 2-wksPkg arrives Novinside is a full size single control My model #(which I provided in Oct) is a king size dual control Contacted custservice told it would be corrected another 2-weeks Starting Dec called cust service times call returned 1/ Was told product not available till 1/and might get it by 2/ Now not only am I concerned about possibly not getting the replacement but if I do will it be one of there failed or used Christmas returns Why the run around and delays I'm only asking for them to honor what they said when I purchased the blanket

Calls to customer service # X-XXX-XXX-XXXX are going unaddressed even after allowing for a hours window to respond
I am looking to take advantage of the warranty on an electric heated queen size mattress pad that was purchased in December As per the warranty, I contacted the customer service number When the line is answered a message starts informing of the customer service hours (9AM - 8PM EST; Mon-Fri) After a few minutes another messages comes on saying due to high volume of calls to leave a message and my call will be returned The message continues stating it could take up to hours for a reply All of my calls have been between 6:30PM -7:30PMwith in said customer service hours This is the first opportunity I get to call after I get home from work I left a message as requested I left my home phone number hoping for a call back the same evening as well as my cell phone number in case the return call would occur the following day Clearly stating why the

I am unable to get into contact at all with their customer support to file a warranty claim
I had originally purchased an electric blanket from Amazon on 1-6-This is the link to the itemThe price at the time was $
The tag on the blanket didn't have a model, but I see the number Jon it
The model of the controller is C-D
https://www.amazon.com/gp/product/B0041RQY76/ref=oh_aui_detailpage_o06_s00?ie=UT...⇄ /> ORDER # 102-2794620-
Last year, it stopped working, so I purchased a new one for $
https://www.amazon.com/gp/product/B0041RQY8U/ref=oh_aui_detailpage_o00_s00?ie=UT...⇄ /> ORDER # 108-5109440-
The tag on this blanket has J
Controller model is C-G
This blanket only lasted for only winter and one side has quit working
They both have the same problem, when I turn the product on, the controller lights up for only a few seconds before shutting off
I found in the manual that these have year warranty, so I attempted to co

Purchased a replacement electric blanket controller and when received, it did not workWould not exchange for working product
On February 22, 2018, I purchased a replacement electric blanket controller from Perfect Fit, they sent it unprotected in a large box without packing materialWhen I received it, the electronic controller did not workI called customer service and asked to return it for a working controller and the customer service person, Naomi Msaid they don't do returns for products that don't workI then asked for a supervisor, Yasmine, and she insisted that I was out of warranty on the blanket, (which I already knew, and was not asking for a free controller, just one that worked)Yasmine said I would have to purchase a controller I explained to her that I did purchase one, explained how it was packaged and that it did not workYasmine then said she would send out a "one time courtesy replacement" and "if that does not work, you just have to purchase a new bla

This is the second electric blanket that has malfunctioned in the same wayDefective product
I have purchased electric blankets from this company and both of them malfunctioned in the same wayI don't remember the exact purchase but it was sometime around February of The blanket stopped working in January of this yearProduct number for this blanket is LVBK-HThat is all the information I haveI have emailed the company and all I am getting is the run aroundI have a king size bed, these blankets are costly and should last longer than 2-yearsBoth blankets had the same defectThe current blanket did not even last a yearWhen I purchase a product I don't keep boxes and receipts as I don't anticipate problemsHaving blankets with the same issue speaks for itselfI feel they should replace the defective blanket