I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This complaint is rediculous & simply not true! All my subs where pay in full! I don't know how this customer expected me to finish the pool when there was scaffulling inside the pool for 60 days because the facing of the 45 foot wall needed to be finished? The home owner owns me $48,000 !...
We will finish all work contracted by the end of the month at which time I hope the homeowner pays the bill as agreed? We'll see???
Per phone conversation:Contacted Al from the company and he advised that the consumer ordered a custom liner, and that is why the 2500 deposit is not refundable.He advised that in the middle of their arrangement, the consumer changed her mind (and he doesn't know why) and demanded her money back.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This complaint is rediculous & simply not true! All my subs where pay in full! I don't know how this customer expected me to finish the pool when there was scaffulling inside the pool for 60 days because the facing of the 45 foot wall needed to be finished? The home owner owns me $48,000 !...
We will finish all work contracted by the end of the month at which time I hope the homeowner pays the bill as agreed? We'll see???
Per phone conversation:Contacted Al from the company and he advised that the consumer ordered a custom liner, and that is why the 2500 deposit is not refundable.He advised that in the middle of their arrangement, the consumer changed her mind (and he doesn't know why) and demanded her money back.