Perfect Locks, LLC.

Initial Business Response /* (1000, 15, 2016/01/07) */
To Whom it May Concern:
Customer *** *** made a purchase on June 24th for the amount of $plus shippingShe bought a closureOur company is very clear on the return and exchange policyWe clearly mention in our return policy
that any product which has been altered will void our return policy
Customer called saying she had cut the lace on the closure and wants to return it for a refundWe briefed her again of our return policyAfter the customer complained that her husband was giving her a hard time, we agreed for a courtesy refund with a 15% restocking feeThis was done in favor of the customer to help her situationRefund of $was issued on July 8th
We stand by our product and are considerate to our customersWe have a return policy in place but do our best to help our customersThere is no more refund that applies to this customer and we have no more obligation with this particular order