Perfect Metal Finishing

Review: I had a set of wheels refinished by Perfect Metal Finishing and the entire ordeal has been a nightmare. My initial request for refinishing was deemed un-doable by the company and offered an alternative which I agreed upon. Each wheel has metal bolts with the logo of the company (19 per face/76 total, and 8 per center cap/ 32 total) and Perfect Metal claims to have broken and lost all of them. Under our verbal agreement, these bolts were intended to be refinished along with the wheels. Perfect Metal offered to replace the broken bolts with plastic knock-off brand rivets which will simply not do due to the value of both the wheels and the services I paid for through this company. Upon picking up the "finished" wheels (still with bolts missing) I noticed MANY imperfections (neglected spots, imperfections in paint, clear coat over oxidation that should have been completely removed), and by this time I had contacted them on multiple occasions and my relationship with this company began to be stressed. The customer service throughout the whole process was awful; blame and liability keeps getting pushed off to people within the company and no one will deal with me. I continuously call to talk to the owner, who is conveniently never there to talk, and whom her own employees do not know her name. Other services such as tire mounting and having the lug holes bored out were discussed, acknowledged, and reminded of throughout the ordeal through my phone calls and were not carried out at time of picking up wheels. The center caps were in pieces and scuffed up from removal and after paying the amount I did I had to go out and buy a paint pen and adhesive to repair it on my own. I also had to pay out of pocket for temporary bolts to hold in place of broken OEM hardware. I do not trust anything in the hands of this company and will have to get another company to fix Perfect Metal Finishing's mistakes. I specifically went to them due to positive word of mouth reviews but was so beyond disappointed.Desired Settlement: I am seeking:A full refund of the services they provided in the amount of $625.00 USDThe cost of the OEM hardware at $390.00 USDThe out of pocket costs to temporarily repair the wheels at $80.00 USDFor a total of $1,095 USDI have contacted Work Wheels USA and had an invoice for all the hardware emailed to me and will provide said invoice.I also have a witness who was with me at both drop off and pick up of the product who can attest to everything I have stated.

Business

Response:

Mr. [redacted] came to Perfect Metal Finishing on March 12, 2014 to have a set of after-market

wheels (that he explained to us he purchased via ebay) refinished due to their poor condition. At the time of his initial consultation with us, his wheels were inspected to determine if the work he wanted performed was, in fact, doable because of the degraded state of his wheels. His wheels were in a very poor state; the metal was pitting and the screws in question were corroded. So corroded in fact, that some of them had been glued back into place by the previous owner. Mr. [redacted] Was advised that in Order to have his wheels refinished the screws would have to come out and that due to the corroded state of his screws, they would most certainly fall apart in the

process. This sequence of events was later confirmed by Mr. [redacted] to our employee, [redacted] during one of the several phone calls he placed to the shop demanding money for his screws. Ms. [redacted] is willing to provide a statement regarding this conversation. Acknowledging and accepting the fact that his screws would be damaged, Mr. [redacted] agreed to have the work performed on his wheels and left them at the shop to be refinished along with a tank to be powder coated. The charge for all items was a total $700. When Mr. [redacted] returned to pick up his items and upon inspecting his wheels and tank, he was completely satisfied with all of the work that was performed and the state of his newly refinished wheels and tank. This was when he first raised concerns about his screws. Mr. [redacted] was reminded, again, that he was advised they would fall apart during the refinishing process and that he chose to have the work performed anyway. In an effort of good faith, because he was a new customer and we value everyone that walks through our doors, we offered him a courtesy which would be at no cost to him; we offered to provide him with wheel rivets to replace the screws. Mr. [redacted] declined this courtesy. Again, in an effort of good faith, as a courtesy in order for Mr. [redacted] to leave completely satisfied, he was offered a $100 discount from his bill with us; both courtesies offered to him are conspicuously missing from his statement. This discount was satisfactory to him. He paid his bill and left with all of his items in pristine condition. Any damage that occurred to any of his articles took place after he left our premises (as he had inspected his items before leaving) are therefore his responsibility. Mr. [redacted] mounted the wheels and has been exhibiting them at car shows, most recently SOWO, in Georgia. If there has been any damage, it is his responsibility. Please see attached photos take from Mr. [redacted] Instagram page. He has even had his wheel professionally photographed. We are satisfied with the manner in which this situation was handled on our end and we consider this situation with Mr. [redacted] resolved as he accepted our discount. We will not be offering him a refund for the work completed and which he has been showcasing at car shows nor will we be paying for him to replace the damaged, after market screws he purchased on ebay.