Perfect Nails

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] The service provided was not what I asked for and I expressed that before leaving and after leavingManager was rude and ignored me and hung the phone upVery unprofessional and bad service Regards, [redacted]  %

Business Stated " Please come to the shop so we can work out whatever issues you may haveI have called several times and you stated that you would come by, but you have not yet comeWe are willing to help, just stop on in"

We are under new ownershipThe gift card the consumer used was from the previous owner and our gift cards expire after one yearThat is our policy

To whom it May Concern,l am writing in response to complaint ID [redacted] When the customer came in for services we ask her what she needed done and she told us she wanted her foot and nails cloneWhen the nail technician soak to soak her in the foot station she complaint that is was dirtyWe immediately switch her station right awayWhen a customer walk into our salon to get service done we always tell ask them what they want and tell them the friend before we start serviceWe explained to her everything before starting service, so we don't overchargedThis customer in particular agreed to the price of services that why she made the paymentUsually if the customer is not happy with the service they can compliant to me before paying as stated in our store policy displayed on the wall.When she complained to me about being overcharged, offered her half of the refund, five dollars of the extra ServiceShe refused and got really loud and rude to everyone in the salonIf she like I can give her back five dollars, which is half of the price of the extra servicesPlease contact me at [redacted] if you have further questions.Sincerely,Loc L*

Good Evening,After many texts, Tina returned our and we exchanged them out for the gift certificates

Business Stated " Please come to the shop so we can work out whatever issues you may have. I have called several times and you stated that you would come by, but you have not yet come. We are willing to help, just stop on in"

She came in 12/26/14. Her name is [redacted]. We gave her what she wanted.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered
 Complaint: [redacted]
I am rejecting this response because: These are all false allegatons. I had a witness with me to resolve this is issue. I was not offered a refund. I was told that I would be charged additional fees to remove the nails. The nail tech stated to me that "he doesn't have to explain to me what was being used" in front of my witness as well as another technician. The other technician as well as my witness and myself all explained to him that you're supposed to due to health reasons. The other technician said something else in their language because he began speaking in a calmer and lower tone. I wasn't being rude to anyone in the store. My witness and I sat down and waited for an hour to speak with someone while she calmed me down because I was getting frustrated at the fact that they were dismissing me. When they weren't trying to hear me out, it was suggested to me to contact the Revdex.com an let them resolve it.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Perfect Nails regarding complaint ID...

[redacted].
Regards,
[redacted]

We are under new ownership. The gift card the consumer used was from the previous owner and our gift cards expire after one year. That is our policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY] The service provided was not what I asked for and I expressed that before leaving and after leaving. Manager was rude and ignored me and hung the phone up. Very unprofessional and bad service. 
Regards,
[redacted]
 
 
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To whom it May Concern,l am writing in response to complaint ID [redacted]. When the customer came in for services we ask her what she needed done and she told us she wanted her foot and nails clone. When the nail technician soak to soak her in the foot station she complaint that is was dirty. We...

immediately switch her station right away. When a customer walk into our salon to get service done we always tell ask them what they want and tell them the friend before we start service. We explained to her everything before starting service, so we don't overcharged. This customer in particular agreed to the price of services that why she made the payment. Usually if the customer is not happy with the service they can compliant to me before paying as stated in our store policy displayed on the wall.When she complained to me about being overcharged, offered her half of the refund, five dollars of the extra Service. She refused and got really loud and rude to everyone in the salon. If she like I can give her back five dollars, which is half of the price of the extra services. Please contact me at [redacted] if you have further questions.Sincerely,Loc L*

Review: I have been going to this business for many years. Around The week of Christmas 2014, my husband purchased two gift certificates for services at $32 each, total $64.00. He purchased enough for services and a tip. They accepted the cash, provided two gift certificates(adding a 6 month expiration date) which I thought they could not do. Two weeks later, we called to get an appt. no answer after many calls. My husband drove down to the shop and is closed with asign of a new business coming soon.Desired Settlement: Refund of the $64.00 cash

Consumer

Response:

Good Evening,After many texts, Tina returned our 64.00 and we exchanged them out for the gift certificates.