Perfect Pak Co

Complaint: ***
I am rejecting this response because:
The inventory sheets that the customer is required to sign
does not lists everything that is in the boxes.
It lists generic terms like “kitchen items” or “toys”. Each box is labeled as such and then given a
number which is listed on the inventory sheet.
It is impossible to know if every item in the entire house was packed
since there are usually three or more workers packing throughout the house in
different rooms. It is impossible to
watch all workers in all rooms at the same time. Therefore, I watch the workers who are around
the most valuable items to ensure that they are packed properly. When inventorying the goods being packed we
are actually acknowledging that each box is accounted for and placed in the
sealed container. If we were not present
to see what exactly was in the box then it is impossible to know. If they expect us to be able to watch every
single box being packed then they shouldn’t make it impossible to do so by sending
so many people to pack simultaneously throughout the house. It is also not realistic to list every item
in my house on the inventory and the movers probably wouldn’t have even if I requested
it, considering the paperwork and time it would take to do so
The representative stated that these items should have been on
the high risk/high value inventory.
These items are magnets and were only around $a piece when
purchased. Any reasonable person would
not lists these as high value since they are just ordinary magnets nor would
anyone consider them being rare or valuable since they were bought from a worldwide
restaurant chain. I only found out that
they can only be purchased in the specific store where they were bought or
through a third party (i.eEbay) after I researched the value online when
filing the claim. There was no reason
why I would have researched this beforehand considering that most chain stores
offer all of their merchandise on their website and they were ordinary magnets
that in most cases could be bought for around the same price as in store.
Once we received our household goods in AZ we had to sign the inventory to
acknowledge receipt of our items. Again,
this was just for the boxes annotated on the inventory. The delivery company can’t stay at the residence
until every box is unpacked considering that it took nearly a week to unpack
everythingOnce everything was unpacked, we annotated everything that was
damaged and missing and filed our claim in accordance with the rules and
timeline
The representative from this company stated that the items must be listed on
the inventory list in order to be claimed.
However, they paid for damages to other items that were not listed on
the inventory but will not pay for the magnets that are missing even though I
have provided pictures for most of them and receipts for all magnets. This is inconsistency on their part
The representative stated that they performed their job
according to industry and military standards, however, I have photographs and
witnesses (military travel officials and workers from the delivery company)
that took pictures and made notes of how poorly the household goods were packed
into the crates. I have pictures of
multiple damaged items from this move as well.
I provided as much documentation for these magnets as I did for
everything else that the company compensated me for but they won’t provide compensation
for the magnets
The representative stated that I can use the
military claims and legal office to try to take care of this situation which I
am also in the process of doing. I chose
to use Revdex.com as well because I have seen reviews of this business and noticed
that there are several people having the same issue with this company. My intent is to be compensated for the lost
items but also to do anything I can to help keep this from happening to other
families as well. Thank you for your
assistance with this issue
Sincerely,
*** ***

I am responding to a complaint submitted by a customer regarding a household goods move from Germany to Arizona.? We are a military household goods freight forwarder.? Our contract with the military requires us to adhere to a very strict set of rules for moving military member's household
goods which we and our representatives follow.? With regards to the complaint, our packing representative in Germany packed the customer's household goods in boxes and crates for shipment overseas to Arizona.? The required inventory of all items packed was written and reviewed and signed by the customer.? These documents become the record of what items were moved under the Bill of Lading.? The signature line of the inventory states " I have checked all the items listed and acknowledge that this is a true and complete list of goods tendered and of the state of the goods received."? The customer signed all pages of the inventory acknowledging this statement.? The customer also has an opportunity to list special items such as collectibles on a separate sheet titled "High Rish/High Value Inventory".? This page states that the TSP (our company) will limit any claim settlements for High Risk/High Value Items not listed on this form.? The customer also signed under the additional statement on this form "This is a special inventory for high risk/high vlaue itemsShipper and TSP acknowledge by signatures below that TSP has requested a complete list of high risk/high value items and that this is a true and complete list of high risk/High value items tendered." The items the customer is claiming are missing were not listed on the regular inventory nor the high risk/high value inventory.? Upon delivery of the customer's household goods in Arizona, all items on the inventory were checked off as received, and the customer again was asked to sign each page of the inventory acknowledging "Before signing check shipment, count the items and describe loss or damage in the spece on the right above."? No notes of anything missing were recorded and all pages of the inventory were signed by the customer.? There is an additional form the customer fills out at delivery "DOD Notification of Loss or Damage AT Delivery".? The customer listed listed items on this form, none of which were the missing items in question.? According to the DOD rules the customer has days to report any additional items of loss or damage, but they must be items that were actually listed as part of the shipment.? Since the items in question did not appear anywhere on the inventory we denied his claim of loss.? The customer acknowledged mulitple times in writing that the inventory was a true and complete list.? We were within our rights to deny this claim.? The customer has additional means of recourse by going to the military claims and legal office, but they also require that any loss claims be for items documented to be part of the shipment.? We are sorry that the customer has suffered a loss of his collectibles, but our company and our representatives performed our job according to industry and military standards with ample opportunity for these items to be identified and documented had they actually been tendered to us for shipment.? Perfect Pak has been a military freight forwarder in good standing since and pride ourselves with providing the DOD with quality service.? We adhere to all requirements according to our contract with the DOD for the shipment of household goods.? Regards, Cornelia K*** President Perfect Pak Company 19th AveSE, Suite Everett, WA? SCAC:? PPKC 425-316-800-637-Fax: 425-316-

Complaint: [redacted]
I am rejecting this response because:
 
The inventory sheets that the customer is required to sign
does not lists everything that is in the boxes. 
It lists generic terms like “kitchen items” or “toys”.  Each box is labeled as such and then given a
number which is listed on the inventory sheet. 
It is impossible to know if every item in the entire house was packed
since there are usually three or more workers packing throughout the house in
different rooms.  It is impossible to
watch all workers in all rooms at the same time.  Therefore, I watch the workers who are around
the most valuable items to ensure that they are packed properly.  When inventorying the goods being packed we
are actually acknowledging that each box is accounted for and placed in the
sealed container.  If we were not present
to see what exactly was in the box then it is impossible to know.  If they expect us to be able to watch every
single box being packed then they shouldn’t make it impossible to do so by sending
so many people to pack simultaneously throughout the house.  It is also not realistic to list every item
in my house on the inventory and the movers probably wouldn’t have even if I requested
it, considering the paperwork and time it would take to do so.
The representative stated that these items should have been on
the high risk/high value inventory. 
These items are magnets and were only around $10 a piece when
purchased.  Any reasonable person would
not lists these as high value since they are just ordinary magnets nor would
anyone consider them being rare or valuable since they were bought from a worldwide
restaurant chain.  I only found out that
they can only be purchased in the specific store where they were bought or
through a third party (i.e. Ebay) after I researched the value online when
filing the claim.  There was no reason
why I would have researched this beforehand considering that most chain stores
offer all of their merchandise on their website and they were ordinary magnets
that in most cases could be bought for around the same price as in store. 
Once we received our household goods in AZ we had to sign the inventory to
acknowledge receipt of our items.  Again,
this was just for the boxes annotated on the inventory.  The delivery company can’t stay at the residence
until every box is unpacked considering that it took nearly a week to unpack
everything. Once everything was unpacked, we annotated everything that was
damaged and missing and filed our claim in accordance with the rules and
timeline.
The representative from this company stated that the items must be listed on
the inventory list in order to be claimed. 
However, they paid for damages to other items that were not listed on
the inventory but will not pay for the magnets that are missing even though I
have provided pictures for most of them and receipts for all magnets.  This is inconsistency on their part.
The representative stated that they performed their job
according to industry and military standards, however, I have photographs and
witnesses (military travel officials and workers from the delivery company)
that took pictures and made notes of how poorly the household goods were packed
into the crates.  I have pictures of
multiple damaged items from this move as well. 
I provided as much documentation for these magnets as I did for
everything else that the company compensated me for but they won’t provide compensation
for the magnets.
The representative stated that I can use the
military claims and legal office to try to take care of this situation which I
am also in the process of doing.  I chose
to use Revdex.com as well because I have seen reviews of this business and noticed
that there are several people having the same issue with this company.  My intent is to be compensated for the lost
items but also to do anything I can to help keep this from happening to other
families as well.  Thank you for your
assistance with this issue.
Sincerely,
[redacted]

I am responding to a complaint submitted by a customer regarding a household goods move from Germany to Arizona.  We are a military household goods freight forwarder.  Our contract with the military requires us to adhere to a very strict set of rules for moving military member's household...

goods which we and our representatives follow.  With regards to the complaint, our packing representative in Germany packed the customer's household goods in boxes and crates for shipment overseas to Arizona.  The required inventory of all items packed was written and reviewed and signed by the customer.  These documents become the record of what items were moved under the Bill of Lading.  The signature line of the inventory states " I have checked all the items listed and acknowledge that this is a true and complete list of goods tendered and of the state of the goods received."  The customer signed all pages of the inventory acknowledging this statement.  The customer also has an opportunity to list special items such as collectibles on a separate sheet titled "High Rish/High Value Inventory".  This page states that the TSP (our company) will limit any claim settlements for High Risk/High Value Items not listed on this form.  The customer also signed under the additional statement on this form "This is a special inventory for high risk/high vlaue items. Shipper and TSP acknowledge by signatures below that TSP has requested a complete list of high risk/high value items and that this is a true and complete list of high risk/High value items tendered." The items the customer is claiming are missing were not listed on the regular inventory nor the high risk/high value inventory.  Upon delivery of the customer's household goods in Arizona, all items on the inventory were checked off as received, and the customer again was asked to sign each page of the inventory acknowledging "Before signing check shipment, count the items and describe loss or damage in the spece on the right above."  No notes of anything missing were recorded and all pages of the inventory were signed by the customer.  There is an additional form the customer fills out at delivery "DOD Notification of Loss or Damage AT Delivery".  The customer listed listed 3 items on this form, none of which were the missing items in question.  According to the DOD rules the customer has 75 days to report any additional items of loss or damage, but they must be items that were actually listed as part of the shipment.  Since the items in question did not appear anywhere on the inventory we denied his claim of loss.  The customer acknowledged mulitple times in writing that the inventory was a true and complete list.  We were within our rights to deny this claim.  The customer has additional means of recourse by going to the military claims and legal office, but they also require that any loss claims be for items documented to be part of the shipment.  We are sorry that the customer has suffered a loss of his collectibles, but our company and our representatives performed our job according to industry and military standards with ample opportunity for these items to be identified and documented had they actually been tendered to us for shipment.  Perfect Pak has been a military freight forwarder in good standing since 1954 and pride ourselves with providing the DOD with quality service.  We adhere to all requirements according to our contract with the DOD for the shipment of household goods.  Regards, Cornelia K[redacted] President Perfect Pak Company 10512 19th Ave. SE, Suite 106 Everett, WA  98208 SCAC:  PPKC 425-316-1996 800-637-2580 Fax: 425-316-1996