Perfect Pawn Jewelry

Hello my name is [redacted] I work for Perfect Pawn & Jewelry, I am writing in regards to a complaint from [redacted] and [redacted] [redacted] and Roxanne have been customers for a few years now and they have been not so great at picking up their loans or making their payments on the layaways they had with usJust so you better understand how the loan process works it is a 90day cash loan and if there is no renewal or pick up of the loan we do have to pull the item off the loan shelf and sell it to get our money back that we had loaned outBack in December this couple did not pay on an [redacted] they had, and seeing how we already held it for two additional weeks so they could come in, we had to put the item out for sell like any other time a customer defaults on a loan [redacted] came in to the store a month after it was due, mind you we did hold the item for them and we even called a numerous amount of times, and demanded no late fee’s and that we get his [redacted] back on the loan shelf immediately [redacted] made a scene, I did calm him down however the [redacted] had already sold and to him it was our faultWe ended up selling him something else to make him happy and make sure he had a good holiday but for him it was never enough [redacted] still brings up that we “stole” his [redacted] that we paid for and owned and how we still need to give him another ***(we had already fixed the issue that was his fault not the stores)When [redacted] and Roxanne came into the store on September, we were having our “Early ***tmas Deals” on almost everything in the storeWe did not allow the customers to get the deals we were giving and the layaway because someone else might buy the items then and there and we would have it soldFor the Mayberry’s we allowed them once again to cause a scene and guilt rip the employees into doing the deal and layaway.Here is how the layaway works- it is also a 90day layaway programWe break the payments up into payments of 25% IE:Total $your payments would be $a month first payment down and one payment every month interest freeIf the payments are missed for the month we do try to call a few times but if there is no answer we will give you store credit and the merchandise is put back on the shelf.When the merchandise (Xbox one 50” TV and a game all things we could sale immediately) was put on layaway this was explained to them both as well as on the receiptThe total of everything was $so that would make the payments $each monthThe payments started off okay they made a one time payment on the $then every other payment was late and was only $a month there were two different months they didn’t even make a payment! The last payment they made was on 03/22/and this made the payment equivalent to the second paymentSo eight months later you have only made two payments and you never answer the phone when we call and then you come in and make a huge scene in the store in front of other customers? Even still we tried to help them so they left somewhat happyWe looked in to what we had in the store and if we had anything that was like what they had on layaway, we still had the TV but the game and [redacted] was gone [redacted] once again made a scene, he said “you cant separate that bundle that was a deal and needed to stay together”, let me remind you that was only for ***tmas, at this point he was now yelling at the employees and I stepped in and did the best I could to helpWe did not have another [redacted] ***’s coming out but we did have the TV they wanted and had previously played onSo I honored the discounted bundle deal that took off $off the TV and sold the family just the TVOnce again they still were yelling and making a scene even after everything we were doing to help [redacted] stated that he will never come back call or do anything with or for this company, as I rang the TV out I told him that was fine I let him know that there will be no returns on this TV and we would both go our separate ways(this was also written on the receipt) “He said give me the TV” and he stormed out About an hour later [redacted] called, “you sold me a broken TV! This store is a joke you will return all of my money” he continued to yell and call the employees names, as a manager I tell the employees they do not have to put up with that so my employee hung up the phone [redacted] called two other times with threatening the employees “just wait until you leave I will have my boys standing outside and they will take care of you and this problem”The employee that was talking to him on the phone was telling him that the TV worked perfectly fine and that there were no returns for him especially after all the problems we just had to deal withWhen my employee was explaining the issues of returning a working TV that now was magically broken, Roxanne called on the other lineMy other employee answered the phone Roxanne stated that the TV was working when they got it home however, when they were connecting the surround system something got messed up and now it is flickeringShe said [redacted] hooked it in wrongThe employee that was speaking to [redacted] finished up and spoke to her, he told her about how there is no returns and if it was an issue of setting it up there would be no returns anywayShe said thank you and understood.After the threat I told the employee to call the police this is now about 6:45pm so we were already closed, he asked if I could call them in the morning I said I wouldAs the employees were walking out they were stopped by the police and we told them everything that happenedThey told [redacted] that there was nothing they could do and asked my employee if he wanted to press charges on the threatAfter everything was over with the police the company decided to return the TV and give the money back but they were not allowed back in the storeThe police told [redacted] this and he still threw a fit [redacted] and Roxanne were told to never come to the store again and to leave everyone here aloneIf there were any other threats or if anything happens to the store they would be coming after ***.We went above and beyond for a customer who is not very good and has no entitlement to our extensions or any type of helpWhen we have a great customer we go out of our way to make sure they are happy and taken care of.I do not feel like this should be published because this is all on the customer, we were doing our jobs and following our proceduresWe cannot give special treatment to someone because they always throw a temper tantrum.Thank you for your time [redacted] Perfect Pawn & Jewelry

To whom it may concern,I am writing in regards to complaint ID number *** for a Mr*** * ***; in the statement he claims that he was told that we would hold atable saw for him for two days for $and that we didn't offer anything to help the issue at handMr***
was told that we would hold it for ONE day because that is our SOP and he wanted the item for $and was told "we could not go that low"; when he did show up in our store that morning,twodays later, we did tell him the item had sold and we did offer a different table sawthat was cheaper; Mr*** became upset, and we understood that, we did apologized, offered the other table saw (he said no) then proceeded to go up to other customers telling them that "we screw people over and that they shouldn't shop here"Mr*** made the woman that was trying to help him cry,and making statements about how he bought a lot of items from us (he has been in once and was giving a great deal) and he would never be backMr*** wrote the statement "I feel this is not the kind of business practice we should have here in San Tan Valley" and that Perfect Pawn & Jewelry should be held to a higher standard; we as a business collective hold our selves to a high standard because, like are logo says, we are not your father's pawn shopWe are very close to our customers, whether it be joking around to make them smile or simply helping them pick out something for their home or loved ones,we go out of our way to do what we can when we canWe are a pawn shop so we are here to help people but we do have to follow our SOP.We do understand the frustration that Mr*** is having and we did try everything we could to defuse the situation however if the customer is not interested in resolving the issue there isn't going to be a happy conclusion.Thank you for your timeAthenaPerfect Pawn & Jewelry

Hello my name is *** I work for Perfect Pawn & Jewelry, I am writing in regards to a complaint from *** and *** ***.*** and Roxanne have been customers for a few years now and they have been not so great at picking up their loans or making their payments on the layaways they had
with usJust so you better understand how the loan process works it is a 90day cash loan and if there is no renewal or pick up of the loan we do have to pull the item off the loan shelf and sell it to get our money back that we had loaned outBack in December this couple did not pay on an *** they had, and seeing how we already held it for two additional weeks so they could come in, we had to put the item out for sell like any other time a customer defaults on a loan*** came in to the store a month after it was due, mind you we did hold the item for them and we even called a numerous amount of times, and demanded no late fee’s and that we get his *** back on the loan shelf immediately? *** made a scene, I did calm him down however the *** had already sold and to him it was our faultWe ended up selling him something else to make him happy and make sure he had a good holiday but for him it was never enough*** still brings up that we “stole” his *** that we paid for and owned and how we still need to give him another ***(we had already fixed the issue that was his fault not the stores)When *** and Roxanne came into the store on September, we were having our “Early ***tmas Deals” on almost everything in the storeWe did not allow the customers to get the deals we were giving and the layaway because someone else might buy the items then and there and we would have it soldFor the Mayberry’s we allowed them once again to cause a scene and guilt rip the employees into doing the deal and layaway.Here is how the layaway works- it is also a 90day layaway programWe break the payments up into payments of 25% IE:Total $your payments would be $a month first payment down and one payment every month interest freeIf the payments are missed for the month we do try to call a few times but if there is no answer we will give you store credit and the merchandise is put back on the shelf.When the merchandise (Xbox one 50” TV and a game all things we could sale immediately) was put on layaway this was explained to them both as well as on the receiptThe total of everything was $so that would make the payments $each monthThe payments started off okay they made a one time payment on the $then every other payment was late and was only $a month there were two different months they didn’t even make a payment! ? The last payment they made was on 03/22/and this made the payment equivalent to the second paymentSo eight months later you have only made two payments and you never answer the phone when we call and then you come in and make a huge scene in the store in front of other customers? Even still we tried to help them so they left somewhat happyWe looked in to what we had in the store and if we had anything that was like what they had on layaway, we still had the TV but the game and *** *** was gone*** once again made a scene, he said “you cant separate that bundle that was a ? deal and needed to stay together”, let me remind you that was only for ***tmas, at this point he was now yelling at the employees and I stepped in and did the best I could to helpWe did not have another *** ***’s coming out but we did have the TV they wanted and had previously played onSo I honored the discounted bundle deal that took off $off the TV and sold the family just the TVOnce again they still were yelling and making a scene even after everything we were doing to help*** stated that he will never come back call or do anything with or for this company, as I rang the TV out I told him that was fine I let him know that there will be no returns on this TV and we would both go our separate ways(this was also written on the receipt) “He said give me the TV” and he stormed out? ? About an hour later *** called, “you sold me a broken TV! This store is a joke you will return all of my money” he continued to yell and call the employees names, as a manager I tell the employees they do not have to put up with that so my employee hung up the phone*** called two other times with threatening the employees “just wait until you leave I will have my boys standing outside and they will take care of you and this problem”The employee that was talking to him on the phone was telling him that the TV worked perfectly fine and that there were no returns for him especially after all the problems we just had to deal withWhen my employee was explaining the issues of returning a working TV that now was magically broken, Roxanne called on the other lineMy other employee answered the phone Roxanne stated that the TV was working when they got it home however, when they were connecting the surround system something got messed up and now it is flickeringShe said *** hooked it in wrongThe employee that was speaking to *** finished up and spoke to her, he told her about how there is no returns and if it was an issue of setting it up there would be no returns anywayShe said thank you and understood.After the threat I told the employee to call the police this is now about 6:45pm so we were already closed, he asked if I could call them in the morning I said I wouldAs the employees were walking out they were stopped by the police and we told them everything that happenedThey told *** that there was nothing they could do and asked my employee if he wanted to press charges on the threatAfter everything was over with the police ? the company decided to return the TV and give the money back but they were not allowed back in the storeThe police told *** this and he still threw a fit*** and Roxanne were told to never come to the store again and to leave everyone here aloneIf there were any other threats or if anything happens to the store they would be coming after ***.We went above and beyond for a customer who is not very good and has no entitlement to our ? extensions or any type of helpWhen we have a great customer we go out of our way to make sure they are happy and taken care of.I do not feel like this should be published because this is all on the customer, we were doing our jobs and following our proceduresWe cannot give special treatment to someone because they always throw a temper tantrum.Thank you for your time***Perfect Pawn & Jewelry ? ?

To whom it may concern,I am writing in regards to complaint ID number [redacted] for a Mr. [redacted]; in the statement he claims that he was told that we would hold a. table saw for him for two days for $300.00 and that we didn't offer anything to help the issue at hand. Mr....

[redacted] was told that we would hold it for ONE day because that is our SOP and he wanted the item for $200.00 and was told "we could not go that low"; when he did show up in our store that morning,twodays later, we did tell him the item had sold and we did offer a different  table sawthat was cheaper; Mr. [redacted] became upset, and we understood that, we did apologized, offered the other table saw (he said no) then proceeded to go up to other customers telling them that "we screw people over and that they shouldn't shop here". Mr. [redacted] made the woman that was trying to help him cry,and making statements about how he bought a lot of items from us (he has been in once and was giving a great deal) and he would never be back. Mr. [redacted] wrote the statement "I feel this is not the kind of business practice we should have here in San Tan Valley" and that Perfect Pawn & Jewelry should be held to a higher standard; we as a business collective hold our selves to a high standard because, like are logo says, we are not your father's pawn shop. We are very close to our customers, whether it be joking around to make them smile or simply helping them pick out something for their home or loved ones,we go out of our way to do what we can when we can. We are a pawn shop so we are here to help people but we do have to follow our SOP.We do understand the frustration that Mr. [redacted] is having and we did try everything we could to defuse the situation however if the customer is not interested in resolving the issue there isn't going to be a happy conclusion.Thank you for your timeAthenaPerfect Pawn & Jewelry

To whom it may concern,I am writing in regards to complaint ID number [redacted] for a Mr. [redacted]; in the statement he claims that he was told that we would hold a. table saw for him for two days for $300.00 and that we didn't offer anything to help the issue at hand. Mr. [redacted]...

was told that we would hold it for ONE day because that is our SOP and he wanted the item for $200.00 and was told "we could not go that low"; when he did show up in our store that morning,twodays later, we did tell him the item had sold and we did offer a different  table sawthat was cheaper; Mr. [redacted] became upset, and we understood that, we did apologized, offered the other table saw (he said no) then proceeded to go up to other customers telling them that "we screw people over and that they shouldn't shop here". Mr. [redacted] made the woman that was trying to help him cry,and making statements about how he bought a lot of items from us (he has been in once and was giving a great deal) and he would never be back. Mr. [redacted] wrote the statement "I feel this is not the kind of business practice we should have here in San Tan Valley" and that Perfect Pawn & Jewelry should be held to a higher standard; we as a business collective hold our selves to a high standard because, like are logo says, we are not your father's pawn shop. We are very close to our customers, whether it be joking around to make them smile or simply helping them pick out something for their home or loved ones,we go out of our way to do what we can when we can. We are a pawn shop so we are here to help people but we do have to follow our SOP.We do understand the frustration that Mr. [redacted] is having and we did try everything we could to defuse the situation however if the customer is not interested in resolving the issue there isn't going to be a happy conclusion.Thank you for your timeAthenaPerfect Pawn & Jewelry

Hello my name is [redacted] I work for Perfect Pawn & Jewelry, I am writing in regards to a complaint from [redacted] and [redacted].[redacted] and Roxanne have been customers for a few years now and they have been not so great at picking up their loans or making their payments on the layaways they had...

with us. Just so you better understand how the loan process works it is a 90day cash loan and if there is no renewal or pick up of the loan we do have to pull the item off the loan shelf and sell it to get our money back that we had loaned out. Back in December 2015 this couple did not pay on an [redacted] they had, and seeing how we already held it for two additional weeks so they could come in, we had to put the item out for sell like any other time a customer defaults on a loan. [redacted] came in to the store a month after it was due, mind you we did hold the item for them and we even called a numerous amount of times, and demanded no late fee’s and that we get his [redacted] back on the loan shelf immediately.  [redacted] made a scene, I did calm him down however the [redacted] had already sold and to him it was our fault. We ended up selling him something else to make him happy and make sure he had a good holiday but for him it was never enough. [redacted] still brings up that we “stole” his [redacted] that we paid for and owned and how we still need to give him another [redacted]. (we had already fixed the issue that was his fault not the stores)When [redacted] and Roxanne came into the store on September, 3 2016 we were having our “Early [redacted]tmas Deals” on almost everything in the store. We did not allow the customers to get the deals we were giving and the layaway because someone else might buy the items then and there and we would have it sold. For the Mayberry’s we allowed them once again to cause a scene and guilt rip the employees into doing the deal and layaway.Here is how the layaway works- it is also a 90day layaway program. We break the payments up into 4 payments of 25% IE:Total $100.00 your payments would be $25.00 a month first payment down and one payment every month interest free. If the payments are missed for the month we do try to call a few times but if there is no answer we will give you store credit and the merchandise is put back on the shelf.When the merchandise (Xbox one 50” TV and a game all things we could sale immediately) was put on layaway this was explained to them both as well as on the receipt. The total of everything was $460.00 so that would make the payments $115.00 each month. The payments started off okay they made a one time payment on the $115.00 then every other payment was late and was only $25.00 a month there were two different months they didn’t even make a payment!  The last payment they made was on 03/22/2017 and this made the payment equivalent to the second payment. So eight months later you have only made two payments and you never answer the phone when we call and then you come in and make a huge scene in the store in front of other customers? Even still we tried to help them so they left somewhat happy. We looked in to what we had in the store and if we had anything that was like what they had on layaway, we still had the TV but the game and [redacted] was gone. [redacted] once again made a scene, he said “you cant separate that bundle that was a  deal and needed to stay together”, let me remind you that was only for [redacted]tmas, at this point he was now yelling at the employees and I stepped in and did the best I could to help. We did not have another [redacted]’s coming out but we did have the TV they wanted and had previously played on. So I honored the discounted bundle deal that took off $200.00 off the TV and sold the family just the TV. Once again they still were yelling and making a scene even after everything we were doing to help. [redacted] stated that he will never come back call or do anything with or for this company, as I rang the TV out I told him that was fine I let him know that there will be no returns on this TV and we would both go our separate ways. (this was also written on the receipt) “He said give me the TV” and he stormed out.    About an hour later [redacted] called, “you sold me a broken TV! This store is a joke you will return all of my money” he continued to yell and call the employees names, as a manager I tell the employees they do not have to put up with that so my employee hung up the phone. [redacted] called two other times with threatening the employees “just wait until you leave I will have my boys standing outside and they will take care of you and this problem”. The employee that was talking to him on the phone was telling him that the TV worked perfectly fine and that there were no returns for him especially after all the problems we just had to deal with. When my employee was explaining the issues of returning a working TV that now was magically broken, Roxanne called on the other line. My other employee answered the phone Roxanne stated that the TV was working when they got it home however, when they were connecting the surround system something got messed up and now it is flickering. She said [redacted] hooked it in wrong. The employee that was speaking to [redacted] finished up and spoke to her, he told her about how there is no returns and if it was an issue of setting it up there would be no returns anyway. She said thank you and understood.After the threat I told the employee to call the police this is now about 6:45pm so we were already closed, he asked if I could call them in the morning I said I would. As the employees were walking out they were stopped by the police and we told them everything that happened. They told [redacted] that there was nothing they could do and asked my employee if he wanted to press charges on the threat. After everything was over with the police  the company decided to return the TV and give the money back but they were not allowed back in the store. The police told [redacted] this and he still threw a fit. [redacted] and Roxanne were told to never come to the store again and to leave everyone here alone. If there were any other threats or if anything happens to the store they would be coming after [redacted].We went above and beyond for a customer who is not very good and has no entitlement to our   extensions or any type of help. When we have a great customer we go out of our way to make sure they are happy and taken care of.I do not feel like this should be published because this is all on the customer, we were doing our jobs and following our procedures. We cannot give special treatment to someone because they always throw a temper tantrum.Thank you for your time[redacted]Perfect Pawn & Jewelry

To whom it may concern,I am writing in regards to complaint ID number [redacted] for a Mr. [redacted]; in the statement he claims that he was told that we would hold a. table saw for him for two days for $300.00 and that we didn't offer anything to help the issue at hand. Mr....

[redacted] was told that we would hold it for ONE day because that is our SOP and he wanted the item for $200.00 and was told "we could not go that low"; when he did show up in our store that morning,twodays later, we did tell him the item had sold and we did offer a different  table sawthat was cheaper; Mr. [redacted] became upset, and we understood that, we did apologized, offered the other table saw (he said no) then proceeded to go up to other customers telling them that "we screw people over and that they shouldn't shop here". Mr. [redacted] made the woman that was trying to help him cry,and making statements about how he bought a lot of items from us (he has been in once and was giving a great deal) and he would never be back. Mr. [redacted] wrote the statement "I feel this is not the kind of business practice we should have here in San Tan Valley" and that Perfect Pawn & Jewelry should be held to a higher standard; we as a business collective hold our selves to a high standard because, like are logo says, we are not your father's pawn shop. We are very close to our customers, whether it be joking around to make them smile or simply helping them pick out something for their home or loved ones,we go out of our way to do what we can when we can. We are a pawn shop so we are here to help people but we do have to follow our SOP.We do understand the frustration that Mr. [redacted] is having and we did try everything we could to defuse the situation however if the customer is not interested in resolving the issue there isn't going to be a happy conclusion.Thank you for your timeAthenaPerfect Pawn & Jewelry