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To: Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm
and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin cream and eye cream on a day trial basis back on 01/12/and paid the shipping and handling fees of $and $4.95. The customer contacted our Customer Service on 01/12/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/12/2018for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: dated 02/20/2018.$Trans ID: dated 02/20/2018.The refunds should reflect on the customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

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Address: PO Box 20800, Fountain Valley, California, United States, 92728


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