Perfect Shine Auto

Complaint: [redacted] I am rejecting this response because:Almost everything in the statement provided by the business is falseThe cashier was extremely dismissive and snotty and in no way polite.Also, I have a statement being provided to me from the professional mechanic stating that the oil filter was not properly placed on the car which in fact lead to the damaged to the engineThe dealership is also checking to see if the have pictures of it so they can provide them to me as proofThe owner also asked the service advisor not to call me back and tell me what they had a conversation about ( which my advisor did anyways ).As for the business not using Nappa Oil filters, I have no clue what kind of filters they usedAll I know is that I paid close to $for a synthetic oil change which what I was told would last me miles and I had only driven a little over miles up to that pointThe owner became very irate when I advised him that I had contacted the Revdex.com about him and had seen that this isn't the first complaint he has had against himI have spoken with my dealership times and again this morning when I picked up my carThe insurance company of the business has not reached out in anyway to investigate which leads me to believe that the company never notified them of the incidentAs soon as I take back my rental car this afternoon I will be filing a civil suit with [redacted] court for reimbursement for the replacement of the engine and car rental fees Regards, [redacted]

On December 12, 2016, the customer called to voice an issue with his October 28th, oil changeAt the time, management was unavailable to speak to the customer, so a message was taken by the cashierSoon after, the customer was calling back another timeHe said that his engine was blown, due
to the fact that we left the filter in his car hanging, that it was being serviced, and we needed to take it off the billUpon leaving Perfect Shine, customers are asked if the technician showed them the oil level and cap, customers do not leave without being shownNo issues were reported on 10/28/16, the day of the oil changeThe customer continued calling giving the same story about the hanging filterThe cashier was given the phone number of the auto shop where the car was being serviced and when contacted, the auto shop did not pick up the callThe customer did not believe her, so he tried to do a three-way callThe cashier waited on the line and did not get to speak to eitherFinally after many calls, the cashier apologized to the customer explaining that she told him all that she knew and did all that she was able to for the time beingShe then politely asked him to wait for the manager to get back to himHe replied with anger and aggression and referred to her as, "a"Management questioned how the customer was able to drive so long with a hanging filter as he had claimedFrom the date of the oil change, 10/28/16, to the date he called to complain, 12/12/16, he drove a total of 2,milesAccording to a professional mechanic, it would be completely impossible to drive that far with a loose filterManagement reached out to *** and the service man at his chosen auto shopAfter speaking to the service man, we learned that the filter found on the car was a Napa filterHere, we only use Service ProAfter speaking to the service man, the customer was called to be informed about the situation

This is a response in regards to complaint ID ***. On the day in question we did in fact service *** *** vehicle. Any car that has an oil service at our location, the owner of the vehicle is shown the oil levels prior to leaving the premise. We did in fact show *** ***
his oil level, and he has also confirmed via in person and over the phone that he was shown his oil levels and they did meet the vehicles requirements. The vehicle left our property for over an hour and a half, not ftas *** *** has stated. Upon his arrival we were quickly able to determine that he or someone else added a fuel injector cleaner. The smell is very distinguishable, and there is nothing that can mimic that smell. The next day which was a Sunday we received a call from *** *** stating that he had his vehicle towed to his mechanic where they determined that the problem was due to over-filling the oil pan. When *** *** was asked to provide the manager with proper paper work from both his mechanic and tow service, he stated that he did not have any from either. After the follow up phone call from ** ***, he was asked again if he was shown his oil levels before exiting the property, he did state yes. If *** *** oil was over-filled both him and the technician would have seen the issue and it would have been corrected before leaving the premise. This is the reason for showing our customers the oil level after the service, so there are no mistakes

Complaint: [redacted]
I am rejecting this response because:Almost everything in the statement provided by the business is false. The cashier was extremely dismissive and snotty and in no way polite.Also, I have a statement being provided to me from the professional mechanic stating that the oil filter was not properly placed on the car which in fact lead to the damaged to the engine. The dealership is also checking to see if the have pictures of it so they can provide them to me as proof. The owner also asked the service advisor not to call me back and tell me what they had a conversation about ( which my advisor did anyways ).As for the business not using Nappa Oil filters, I have no clue what kind of filters they used. All I know is that I paid close to $80 for a synthetic oil change which what I was told would last me 5000 miles and I had only driven a little over 2700 miles up to that point. The owner became very irate when I advised him that I had contacted the Revdex.com about him and had seen that this isn't the first complaint he has had against him. I have spoken with my dealership 3 times and again this morning when I picked up my car. The insurance company of the business has not reached out in anyway to investigate which leads me to believe that the company never notified them of the incident. As soon as I take back my rental car this afternoon I will be filing a civil suit with [redacted] court for reimbursement for the replacement of the engine and car rental fees.
Regards,
[redacted]