Perfect Struction, Ltd.

Initial Business Response / [redacted] (1000, 5, 2014/04/04) */ Our Goal, at our company, is to individually meet the expectations of every customer and leave them very Satisfied In regards to the complaint: Project was begun in September 19th & was finished October 17th, The guaranteed start of project also depended on the customer who was filing paperwork out for financing in which our company was also assisting with When initial team was sick, we had sent a replacement team(A persons health isn't always guaranteed, so we try to work with our clients efficiently.) We received two lists indicating the satisfaction of each accomplished task from our teams We are very sorry to hear about the dissatisfaction of the paint job; if we could have been informed at that time, we would have taken care of the issue right away Grout was purchased by the customerThe grout coming up was not expected and our teams tried to remedy the situation After Mrs [redacted] called to the office with the request to have her door checked, for a few weeks straight our company had tried to reach the customer to arrange an appointment to have the team come outWe did not receive any reply We then got a hold of the customer weeks later, we were able to have the team come out on March 24th, to address the issues: small water leak & door The team applied caulking to the affected area of the leak as a temporary remedy March 25th, 2014, our company was in the midst of arranging another appointment to get team out there to take care of the rest One of our general managers went to see the issue and found out that the shower door was defected Customer is contacting the manufacturer to get the door replaced and will contact us as soon as it in to reinstall We will install at no extra charge to the customer

Initial Business Response /* (1000, 5, 2014/04/04) */
Our Goal, at our company, is to individually meet the expectations of every customer and leave them very Satisfied.
In regards to the complaint:
Project was begun in September 19th & was finished October 17th, 2013.
The guaranteed...

start of project also depended on the customer who was filing paperwork out for financing in which our company was also assisting with.
When initial team was sick, we had sent a replacement team. (A persons health isn't always guaranteed, so we try to work with our clients efficiently.)
We received two lists indicating the satisfaction of each accomplished task from our teams.
We are very sorry to hear about the dissatisfaction of the paint job; if we could have been informed at that time, we would have taken care of the issue right away.
Grout was purchased by the customer. The grout coming up was not expected and our teams tried to remedy the situation.
After Mrs. [redacted] called to the office with the request to have her door checked, for a few weeks straight our company had tried to reach the customer to arrange an appointment to have the team come out. We did not receive any reply.
We then got a hold of the customer weeks later, we were able to have the team come out on March 24th, 2014 to address the issues: small water leak & door.
The team applied caulking to the affected area of the leak as a temporary remedy.
March 25th, 2014, our company was in the midst of arranging another appointment to get team out there to take care of the rest.
One of our general managers went to see the issue and found out that the shower door was defected.
Customer is contacting the manufacturer to get the door replaced and will contact us as soon as it in to reinstall.
We will install at no extra charge to the customer.