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Perfect Weddings, Inc.

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Perfect Weddings, Inc. Reviews (1)

Our measuring and ordering process consists of several steps to help the customer choose a size.  We start by taking 6 measurements- Bust, Waist, Hip, Clothing Size, Height and Bra Size.  After we perform those measurements, we then go and measure the gown they will be ordering.  If...

that gown is too big or too small we make those measurement notes.  This then helps us to recommend a size to a customer.  The size is then chosen by the customer, we do not choose the size.    We find that not all customer's go with our recommendations, maybe they are losing weight or changing sizes.  This is their decision to order larger or smaller then their measurements, since it's their choice we honor that decision. This information, that a customer is responsible for choosing their size is stated in bold print on the measurement sheet.  We have each customer sign this measurement sheet.  This is same information is stated on the customer's legal contract that they sign when ordering a gown.  "A dress is ordered by the customer to the size closest to the customer's measurements based on the manufacturer's size chart.  All special orders are custom made, not custom size." These specific gowns, mentioned in the complaint, were ordered to the specifications listed above.  Alterations are always an option to help a gown fit properly.  This being said, we were informed by our customer's that alterations would not be performed by us and that the party had a seamstress to take care of anything that would need done to the gowns.  Since that decision was made, we feel that our services were not needed.  Our standard policy as each customer leaves with their gown, is to have them fill out a form, stating that "I understand full that this gown may not be returned for any reason".  Those forms are filled out by each member of  this party that took their gowns, again not wanting any of our services here.

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