Perfection Auto Craft

Spartan aims to please our customers but in this case, we made some mistakesThe technician did not intentionally break the grate but the Supervisor did indeed drop the ball on replacing the grateWe called the owner of the property and apologized.We have purchased a new grate for the customer and will install it shortly The owner told us that he is satisfied with this solution We hope he willgive us another try as we have been in business for years and our customers are very important to us and want them to be happy with our service

There was no misconduct, fraudulent behavior or breach of
contract on Spartan's part. We have been
regularly pumping his interceptors monthly however; [redacted] was due for
service on Christmas Day. The Holidays
delayed his December pumping and than our grease truck driver unfortunately
became ill. We were indeed two-three
weeks behind schedule with his December pumping. However, backups happen even with regularly
maintained grease traps. This all
depends on what is put down the drainThat Saturday we sent a man out to
relieve his backup free of charge but he
sent him away because he only wanted the grease truckUnfortunately we had no
grease truck available that day due to maintenanceBecause we were late with
his monthly service, although we don't know if that is what caused his backup, if
[redacted] submits his invoices to us, we will pay them for him. Spartan is a reputable licensed company that
has been in business for years. We
apologize for not having a truck available that day and being behind schedule

Spartan aims to please our customers but in this case, we made some mistakes. The technician did not intentionally break the grate but the Supervisor did indeed drop the ball on replacing the grate. We called the owner of the property and apologized.We have purchased a new grate for the...

customer and will install it shortly.  The owner told us that he is satisfied with this solution.  We hope he willgive us another try as we have been in business for 54 years and our customers are very important to us and want them to be happy with our service.