Perfection Concrete Works

In October 2011, the customer requested to have his driveway removed and re-poured, as he runs a mechanical repair shop out of his garage with a variety of vehicles on the driveway at any given time i.ecars, truck and motor homes After demolition of the existing driveway I compacted the existing soil and poured the new 4" driveway to the satisfaction of the customerAll flatwork that I pour is at industry standards, which is PSI concrete or above A year after the completion of this job, the customer contacted me to notify me that his driveway had cracked I returned to the home and made personal contact with customer, at which time I explained to him that I would be able to repair the crack in his driveway with some grinding and patching I did not hear from the customer again until the letter from the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am disputing the co statement tom has been out here four times to look at the issues first time was five months after job was completed there was a large crack under frt window of house he said we would keep an eye on it per specs the crack had to fit a nickel in it that was his wordsthen other cracks started to form all over the driveway I would call him and he wpuld check them he flat out and told me he would repair them but would never show up I have three witness who was here at times when he looked at them the last time he came over was in sept to pick up his fences he left here as a temp gate that was at the two yr of completion.I never heard from him since till I called him in dec or jan also before he stsrted the job I asked him would it be strong enough to support motor home if I bought one wth out cracking he laughed and said of courseif he wants to get technical we didn't park any vehicles on driveway for first months and we had to seal the serface are selfsalso during that same time in sept I started hep c treatments which is worse than cemo therpy so there was no auto work done for over a year on the driveway, plus that shouldn't matter the concrete shouldn't crack under vehicleshe runs his concrete bushness out of his house I just want it fixed right if I repair a vehicle and same issue happens you fix it for no charge why would I replace a cracked driveway with another cracked driveway it doesn't make sence you pay for a service to be done correctlyalso I dug up a small area on perimeter and measured and half insthick I am a consumer who wants a job done right Regards, [redacted]

In October 2011, the customer requested to have his driveway removed and re-poured, as he runs a mechanical repair shop out of his garage with a variety of vehicles on the driveway at any given time i.e. cars, truck and motor homes.
After demolition of the existing driveway I compacted...

the existing soil and poured the new 4" driveway to the satisfaction of the customer. All flatwork that I pour is at industry standards, which is 3000 PSI concrete or above.
A year after the completion of this job, the customer contacted me to notify me that his driveway had cracked.  I returned to the home and made personal  contact with customer, at which time I explained to him that I would be able to repair the crack in his driveway with some grinding and patching.  I did not hear from the customer again until the letter from the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I  am disputing the co statement tom has been out here four times to look at the issues first time was five months after job was completed there was a large crack under frt window of house he said we would keep an eye on it per specs the crack had to fit a nickel in it that was his words. then other cracks started to form all over the driveway I would call him and he wpuld  check them he flat out and told me he would repair them but would never show up I have three witness who was here at times when he looked at them the last time he came over was in sept 13 to pick up his fences he left here as a temp gate that was at the two yr  of completion.I never heard from him since till I called him in dec or jan 14. also before he stsrted the job I asked him would it be strong enough to support motor home if I bought one wth out cracking he laughed and said of course. if  he wants to get technical we didn't park any vehicles on driveway for first 2 months and we had to seal the serface are selfs. also during that same time in sept 2011 I started hep c treatments which is worse than cemo therpy so there  was no auto work done for  over a year on the driveway, plus that shouldn't matter the concrete shouldn't crack under vehicles. he runs his concrete bushness out of his house . I just want it fixed right if I repair a vehicle and same issue happens you fix it for no charge why would I replace a cracked driveway with another cracked driveway it doesn't make sence . you pay for a service to be done correctly. also I dug up a small area on perimeter and measured 3 and half ins. thick I am a consumer who wants a job done right
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I  am disputing the co statement tom has been out here four times to look at the issues first time was five months after job was completed there was a large crack under frt window of house he said we would keep an eye on it per specs the crack had to fit a nickel in it that was his words. then other cracks started to form all over the driveway I would call him and he wpuld  check them he flat out and told me he would repair them but would never show up I have three witness who was here at times when he looked at them the last time he came over was in sept 13 to pick up his fences he left here as a temp gate that was at the two yr  of completion.I never heard from him since till I called him in dec or jan 14. also before he stsrted the job I asked him would it be strong enough to support motor home if I bought one wth out cracking he laughed and said of course. if  he wants to get technical we didn't park any vehicles on driveway for first 2 months and we had to seal the serface are selfs. also during that same time in sept 2011 I started hep c treatments which is worse than cemo therpy so there  was no auto work done for  over a year on the driveway, plus that shouldn't matter the concrete shouldn't crack under vehicles. he runs his concrete bushness out of his house . I just want it fixed right if I repair a vehicle and same issue happens you fix it for no charge why would I replace a cracked driveway with another cracked driveway it doesn't make sence . you pay for a service to be done correctly. also I dug up a small area on perimeter and measured 3 and half ins. thick I am a consumer who wants a job done right

Regards,

In October 2011, the customer requested to have his driveway removed and re-poured, as he runs a mechanical repair shop out of his garage with a variety of vehicles on the driveway at any given time i.e. cars, truck and motor homes.

After demolition of the existing driveway I compacted...

the existing soil and poured the new 4" driveway to the satisfaction of the customer. All flatwork that I pour is at industry standards, which is 3000 PSI concrete or above.

A year after the completion of this job, the customer contacted me to notify me that his driveway had cracked.  I returned to the home and made personal  contact with customer, at which time I explained to him that I would be able to repair the crack in his driveway with some grinding and patching.  I did not hear from the customer again until the letter from the Revdex.com.