Perfection Glass Co. Inc.

Perfection glass is the worse company that I have ever done business with. I have working in customer service for a long time and this company fails on all levels. They are only concerned about the money they are making not the costumer. We ordered windows from them for our entire house. We told them from the beginning that we would be installing them ourselves and asked them to give us the windows fully framed so they were easy to install. The sales person [redacted] insured us that is what we were going to be getting but still tried to push the install on us even though we had refused several times. We ordered the windows, which they never had us sign for or checked with us to make sure that we wanted what they ordered. When the windows came they were conveniently the wrong windows that we would need help to install. We told them that they were wrong and they told us that we were wrong and that we had never had that conversation with [redacted], basically calling us liars. They refused to take the windows back because they were custom and basically left us high and dry. I went and talked to [redacted], I was told he was the manager, and he said that he would send someone out the next day to basically show us how wrong we were, and that we had gotten what we ordered. I said fine and the next day they called and told me they weren't coming because they had a holiday party to attend. At this point I was so much more then done with them. He again told me that they would call on Monday to set up a time to come show us the windows. Monday came and no phone call. They didn't call until a week later, by this time we had already called another company who stepped up to help us. The staff at perfection glass needs to take classes in costumer service. Twice they made promises to us that they never fulfilled. I will never recommend them and I will never use them for any of our other properties.