Regarding Customer [redacted] , The first time we looked at Mr [redacted] ' power steering concern was on 8/31/Repair Order # [redacted] ..when his vehicle had 95,miles and the issue was a power steering leakWe diagnosed a fitting leak and charged the customer $and ordered the elbowOn 3/10/Repair Order # [redacted] ..with 103,miles..customer came back to install the elbow and we charged him $On 8/11/..Repair Order # [redacted] with 109,miles..customer came in for power steering leakThe leak was coming from the other o-ring and we no-charged a replacement to the customerOn 10/22/13..Repair Order # [redacted] with 126,miles..customer came in and we replaced a leaking pump once again under goodwill (no charge to the customer..a $repair)On 12/27/..Repair Order # [redacted] ..with 140,miles customer came in for power steering rack leak and was quoted $for rack and pumpWhile we very much appreciate having Mr [redacted] as a customer..to date..with us..Mr [redacted] has spent less than $on power steering repairs on a nearly year old vehicle with over 140,milesWe..on the other hand..to date have goodwill over $in this matterWe think under the circumstances that we have been more than reasonable in addressing Mr [redacted] needs' in the most cost effective manner...and contrary to the suggestion otherwise..we are confident we were not remiss in our various diagnosis to dateRespectfully, [redacted] ***Service Director
To whom it may concern,Perfection Honda Lived up to their impeccable reputation They followed through with their commitments and resolved all our concerns We were treated well and will be back to do business with them in the future I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We will address Mr [redacted] 's contentions individually:1) We "goodwilled" parts and labor ...on the power steering pump..not because we had been in error..but because we wanted to go the extra mile for our customer.2) There are no gaskets in the pump..only seals..so we are confused as to the claim that service departments claimed gaskets needed to be replaced etc.3) The rack's replacement need is due to wear from age and mileage...and is not "serviceable"...hence the need for the replacement.4) The pump..that needs to be replaced yet another time..is due to oil starvation from a leaking rack..which we had never repaired prior..or had any indications prior that such repair was needed.5) Due to the age and mileage of Mr [redacted] ' vehicle...the rack in question would have been ...and is long out of factory warranty..therefore Mr [redacted] would have been responsible for replacement ..out of pocket ..at that time..and this time To sum..we absolutely disagree with any suggestion that Mr [redacted] needs to replace his rack and pump due to any error on our partWe are very confident that it is simply due to the age and mileage of the vehicleWe are confident that we have given Mr [redacted] quality service to this point Nevertheless, as a last attempt to demonstrate our willingness to work with Mr [redacted] ..and hopefully keep him as a satisfied customer..we are willing to "goodwill" all labor charges..if he is willing to pay for the parts...at our cost..for the pump and rackRespectfully, [redacted] ***Parts and Service Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution seems faur but before acceptingWhat would be the cost of the parts? Regards, [redacted]
Mr [redacted] returned my call 9:am I apologized to Mr [redacted] for the substandard service he received from our service department on I assured Mr [redacted] that the appropriate employees have been counseled and the process has been modified so that this would not happen againI am reimbursing Mr [redacted] the full amount of he paid on Mr [redacted] thanked me and said that the matter is now satisfiedI asked Mr [redacted] to reach out to me personally when he was ready for another or additional service and he assured me he would Michael H*** Service ManagerPerfection Honda [redacted]
Good Afternoon Mr [redacted] , Our apologies that we weren't aware of your concern until we received the Revdex.com complaintWe will certainly refund the $for your last serviceSorry for any confusion regarding tire rotationWhile we do offer certain "pre-paid" packages that include tire rotations..as well as coupons discounting tire rotations..we don't currently offer tire rotation as part of regular maintenancePlease let us know if there is anything we can do to regain your trust and businessEither way please let us know the best way to refund you the $Mailed to an address? Pick up at dealership? etcRespectfully,Mike W***Service ManagerPerfection Honda###-###-#### (direct)
We have every intention of resolving this customer's requestWe have left several messages with customer to datePlease have them contact *** ***, Parts and Service Director, directly @ ###-###-#### to get this matter resolved. Respectfully, Perfection Honda Management
Mr***, I'm pleased you are receptive to my proposalPlease call me directly at *** and I can give you the cost amounts. Thank you *** ***Parts and Service Director
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
We have reached out to customer and provided them with their requested infoWe gave them written confirmation of frame damageIn addition, we gave them an additional $1,trade allowance as a good-will courtesyIt is our understanding that the customer is now satisfied with this
resolution. Regards *** ***Manager
Good Afternoon Mr. [redacted], Our apologies that we weren't aware of your concern until we received the Revdex.com complaint. We will certainly refund the $55.40 for your last service. Sorry for any confusion regarding tire rotation. While we do offer certain "pre-paid" packages that include tire...
rotations..as well as coupons discounting tire rotations..we don't currently offer tire rotation as part of regular maintenance. Please let us know if there is anything we can do to regain your trust and business. Either way please let us know the best way to refund you the $55.40. Mailed to an address? Pick up at dealership? etc. Respectfully,Mike W[redacted]Service ManagerPerfection Honda###-###-#### (direct)
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution seems faur but before accepting. What would be the cost of the parts?
Regards,
[redacted]
In reference to customer [redacted]'s complaint, according to our records customer purchased an extended service contract (not to be confused with the factory warranty). They paid $1831 for the service contract on 6/29/12. The paperwork signed by the customer was for a 7 year/100k mile...
[redacted] Service contract. The customer cancelled the contract nearly 3 years later on 6/25/15. At the time of cancellation the vehicle had 39,917 miles on the odometer. Total refund owed to the customer..based on time and mileage was $999.16. We are sorry to hear that the customer is upset..but we respectfully fail to understand why the customer is confused under the circumstances. Hopefully this response will clarify. Respectfully, Perfection Honda Management
Mr. [redacted] returned my call 9:38 am 04.04.17 I apologized to Mr. [redacted] for the substandard service he received from our service department on 03.17.17. I assured Mr. [redacted] that the appropriate employees have been counseled and the process has been modified so that this would...
not happen again. I am reimbursing Mr. [redacted] the full amount of 66.26 he paid on 3.17.17. Mr. [redacted] thanked me and said that the matter is now satisfied. I asked Mr. [redacted] to reach out to me personally when he was ready for another or additional service and he assured me he would. Michael H[redacted] Service ManagerPerfection Honda[redacted]
[redacted]
To whom it may concern,Perfection Honda Lived up to their impeccable...
reputation. They followed through with their commitments and resolved all our concerns. We were treated well and will be back to do business with them in the future.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are pleased to announce that we were able to meet with the customer and take care of the concerns. This matter is now resolved to the customer's satisfaction. Respectfully, Perfection Honda Management
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Honda claims to have gifted 400.00 the parts they covered were based on error made by the service department. In addition they did not address the fact that the service department cla imed the entire pum had to be r eplaced when five other service garages confirmed that was not the case and that the gaskets needed to be replaced and was never reported to us. The fact remains it is the service department that failed to catch the cause of the damage and should be responsable for repair at no cost. Its clear why Honda was fined
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Regarding Customer [redacted], The first time we looked at Mr. [redacted]' power steering concern was on 8/31/11. Repair Order # [redacted]..when his vehicle had 95,797 miles and the issue was a power steering leak. We diagnosed a fitting leak and charged the customer $9.49 and...
ordered the elbow. On 3/10/12 Repair Order # [redacted]..with 103,216 miles..customer came back to install the elbow and we charged him $50.54. On 8/11/12 ..Repair Order # [redacted] with 109,012 miles..customer came in for power steering leak. The leak was coming from the other o-ring and we no-charged a replacement to the customer. On 10/22/13..Repair Order # [redacted] with 126,268 miles..customer came in and we replaced a leaking pump once again under goodwill (no charge to the customer..a $348.07 repair). On 12/27/14 ..Repair Order # [redacted]..with 140,977 miles customer came in for power steering rack leak and was quoted $1572 for rack and pump. While we very much appreciate having Mr. [redacted] as a customer..to date..with us..Mr. [redacted] has spent less than $100 on power steering repairs on a nearly 10 year old vehicle with over 140,000 miles. We..on the other hand..to date have goodwill over $400 in this matter... We think under the circumstances that we have been more than reasonable in addressing Mr. [redacted] needs' in the most cost effective manner...and contrary to the suggestion otherwise..we are confident we were not remiss in our various diagnosis to date. Respectfully, [redacted]Service Director
Regarding Customer [redacted] , The first time we looked at Mr [redacted] ' power steering concern was on 8/31/Repair Order # [redacted] ..when his vehicle had 95,miles and the issue was a power steering leakWe diagnosed a fitting leak and charged the customer $and ordered the elbowOn 3/10/Repair Order # [redacted] ..with 103,miles..customer came back to install the elbow and we charged him $On 8/11/..Repair Order # [redacted] with 109,miles..customer came in for power steering leakThe leak was coming from the other o-ring and we no-charged a replacement to the customerOn 10/22/13..Repair Order # [redacted] with 126,miles..customer came in and we replaced a leaking pump once again under goodwill (no charge to the customer..a $repair)On 12/27/..Repair Order # [redacted] ..with 140,miles customer came in for power steering rack leak and was quoted $for rack and pumpWhile we very much appreciate having Mr [redacted] as a customer..to date..with us..Mr [redacted] has spent less than $on power steering repairs on a nearly year old vehicle with over 140,milesWe..on the other hand..to date have goodwill over $in this matterWe think under the circumstances that we have been more than reasonable in addressing Mr [redacted] needs' in the most cost effective manner...and contrary to the suggestion otherwise..we are confident we were not remiss in our various diagnosis to dateRespectfully, [redacted] ***Service Director
To whom it may concern,Perfection Honda Lived up to their impeccable reputation They followed through with their commitments and resolved all our concerns We were treated well and will be back to do business with them in the future I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We will address Mr [redacted] 's contentions individually:1) We "goodwilled" parts and labor ...on the power steering pump..not because we had been in error..but because we wanted to go the extra mile for our customer.2) There are no gaskets in the pump..only seals..so we are confused as to the claim that service departments claimed gaskets needed to be replaced etc.3) The rack's replacement need is due to wear from age and mileage...and is not "serviceable"...hence the need for the replacement.4) The pump..that needs to be replaced yet another time..is due to oil starvation from a leaking rack..which we had never repaired prior..or had any indications prior that such repair was needed.5) Due to the age and mileage of Mr [redacted] ' vehicle...the rack in question would have been ...and is long out of factory warranty..therefore Mr [redacted] would have been responsible for replacement ..out of pocket ..at that time..and this time To sum..we absolutely disagree with any suggestion that Mr [redacted] needs to replace his rack and pump due to any error on our partWe are very confident that it is simply due to the age and mileage of the vehicleWe are confident that we have given Mr [redacted] quality service to this point Nevertheless, as a last attempt to demonstrate our willingness to work with Mr [redacted] ..and hopefully keep him as a satisfied customer..we are willing to "goodwill" all labor charges..if he is willing to pay for the parts...at our cost..for the pump and rackRespectfully, [redacted] ***Parts and Service Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution seems faur but before acceptingWhat would be the cost of the parts? Regards, [redacted]
Mr [redacted] returned my call 9:am I apologized to Mr [redacted] for the substandard service he received from our service department on I assured Mr [redacted] that the appropriate employees have been counseled and the process has been modified so that this would not happen againI am reimbursing Mr [redacted] the full amount of he paid on Mr [redacted] thanked me and said that the matter is now satisfiedI asked Mr [redacted] to reach out to me personally when he was ready for another or additional service and he assured me he would Michael H*** Service ManagerPerfection Honda [redacted]
Good Afternoon Mr [redacted] , Our apologies that we weren't aware of your concern until we received the Revdex.com complaintWe will certainly refund the $for your last serviceSorry for any confusion regarding tire rotationWhile we do offer certain "pre-paid" packages that include tire rotations..as well as coupons discounting tire rotations..we don't currently offer tire rotation as part of regular maintenancePlease let us know if there is anything we can do to regain your trust and businessEither way please let us know the best way to refund you the $Mailed to an address? Pick up at dealership? etcRespectfully,Mike W***Service ManagerPerfection Honda###-###-#### (direct)
We have every intention of resolving this customer's requestWe have left several messages with customer to datePlease have them contact *** ***, Parts and Service Director, directly @ ###-###-#### to get this matter resolved. Respectfully, Perfection Honda Management
Mr***, I'm pleased you are receptive to my proposalPlease call me directly at *** and I can give you the cost amounts. Thank you *** ***Parts and Service Director
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
We have reached out to customer and provided them with their requested infoWe gave them written confirmation of frame damageIn addition, we gave them an additional $1,trade allowance as a good-will courtesyIt is our understanding that the customer is now satisfied with this
resolution. Regards *** ***Manager
Good Afternoon Mr. [redacted], Our apologies that we weren't aware of your concern until we received the Revdex.com complaint. We will certainly refund the $55.40 for your last service. Sorry for any confusion regarding tire rotation. While we do offer certain "pre-paid" packages that include tire...
rotations..as well as coupons discounting tire rotations..we don't currently offer tire rotation as part of regular maintenance. Please let us know if there is anything we can do to regain your trust and business. Either way please let us know the best way to refund you the $55.40. Mailed to an address? Pick up at dealership? etc. Respectfully,Mike W[redacted]Service ManagerPerfection Honda###-###-#### (direct)
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution seems faur but before accepting. What would be the cost of the parts?
Regards,
[redacted]
In reference to customer [redacted]'s complaint, according to our records customer purchased an extended service contract (not to be confused with the factory warranty). They paid $1831 for the service contract on 6/29/12. The paperwork signed by the customer was for a 7 year/100k mile...
[redacted] Service contract. The customer cancelled the contract nearly 3 years later on 6/25/15. At the time of cancellation the vehicle had 39,917 miles on the odometer. Total refund owed to the customer..based on time and mileage was $999.16. We are sorry to hear that the customer is upset..but we respectfully fail to understand why the customer is confused under the circumstances. Hopefully this response will clarify. Respectfully, Perfection Honda Management
Mr. [redacted] returned my call 9:38 am 04.04.17 I apologized to Mr. [redacted] for the substandard service he received from our service department on 03.17.17. I assured Mr. [redacted] that the appropriate employees have been counseled and the process has been modified so that this would...
not happen again. I am reimbursing Mr. [redacted] the full amount of 66.26 he paid on 3.17.17. Mr. [redacted] thanked me and said that the matter is now satisfied. I asked Mr. [redacted] to reach out to me personally when he was ready for another or additional service and he assured me he would. Michael H[redacted] Service ManagerPerfection Honda[redacted]
[redacted]
To whom it may concern,Perfection Honda Lived up to their impeccable...
reputation. They followed through with their commitments and resolved all our concerns. We were treated well and will be back to do business with them in the future.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are pleased to announce that we were able to meet with the customer and take care of the concerns. This matter is now resolved to the customer's satisfaction. Respectfully, Perfection Honda Management
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Honda claims to have gifted 400.00 the parts they covered were based on error made by the service department. In addition they did not address the fact that the service department cla imed the entire pum had to be r eplaced when five other service garages confirmed that was not the case and that the gaskets needed to be replaced and was never reported to us. The fact remains it is the service department that failed to catch the cause of the damage and should be responsable for repair at no cost. Its clear why Honda was fined
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Regarding Customer [redacted], The first time we looked at Mr. [redacted]' power steering concern was on 8/31/11. Repair Order # [redacted]..when his vehicle had 95,797 miles and the issue was a power steering leak. We diagnosed a fitting leak and charged the customer $9.49 and...
ordered the elbow. On 3/10/12 Repair Order # [redacted]..with 103,216 miles..customer came back to install the elbow and we charged him $50.54. On 8/11/12 ..Repair Order # [redacted] with 109,012 miles..customer came in for power steering leak. The leak was coming from the other o-ring and we no-charged a replacement to the customer. On 10/22/13..Repair Order # [redacted] with 126,268 miles..customer came in and we replaced a leaking pump once again under goodwill (no charge to the customer..a $348.07 repair). On 12/27/14 ..Repair Order # [redacted]..with 140,977 miles customer came in for power steering rack leak and was quoted $1572 for rack and pump. While we very much appreciate having Mr. [redacted] as a customer..to date..with us..Mr. [redacted] has spent less than $100 on power steering repairs on a nearly 10 year old vehicle with over 140,000 miles. We..on the other hand..to date have goodwill over $400 in this matter... We think under the circumstances that we have been more than reasonable in addressing Mr. [redacted] needs' in the most cost effective manner...and contrary to the suggestion otherwise..we are confident we were not remiss in our various diagnosis to date. Respectfully, [redacted]Service Director