Perfectmatch.com

Complaint Information: Customer originally came in after failed attempts at another garage to repair vehicleWould randomly shut off thm restart without issuesOn 9/4/Misael ran a diagnostic on the carCheck engine light on intermittentlyCode pocrankshaft position sensor signal circuitTested sensor and wiring and all was working finCheck oil level oil very lowEngine is timing chain driven and low oil levels may cause codes like this to appearexplained to customerTopped off oil and told her to drive vehicle and see if light comes back left with no issuestotal cost Second visit: 9/8/Car still intermittently shutting off told customer that I would scan the car again and see if any codes have returnedoriginal code did not come back now a pofor a camshaft sensor malfunction in memoryStill no check engine lightMisael drove vehicle over half hour with no issuesRecommended to customer that we can try to change both the camshaft position and crankshaft position sensors but that there was no guarantee that it would fix it since we haven't gotten the vehicle to act up at allInformed customer that if the problem persists it could be timing or computer issueThird Visit: Engine still acting up check engine light now flashing car still stallingNow we are experiencing the issueMisael does some more diagnostic on the vehicle at no charge to the customer and determine it was an intermitted ecu failure and that the ecu would need to be changedcustomer decided to go with a used ecuinstalled ecu and took to dealer to programwhile at dealer dealer attempted to proram ecu unsuccessfully and now the car wouldn't start at all even with old ecuinformed customer that we would get another ecu and have it reprogramed next dayCustomer became very impatient and just wanted to get the car from the dealer and have it towed hometold the customer that was fine and where her car waswhile at the dealer to pick up the car the dealership sold her a new ecu and programed it for herShe was expecting us to pay for repairs at the dealer that was not authorized or even discussed by meinekeshe authorized repairs at dealer and is responsible for those costs [redacted] Trailblazer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Good afternoon Ms***, Once again thank you for reaching out to me regarding my case (# [redacted] )I would greatly appreciate it if you would thank Mr [redacted] and the young lady I called asking for helpIn response to Meineke's message, I disagree with their statement that I agreed to install a used computerI was not informed the part being ordered was used..it was simply referred to as "the part" by Meineke's managerI also never authorized sending my car to the dealership- Meinke did that on their own accordThe fact remains Meinke had my car under their "care" for over two weeks, and I had to call at least once a day to check on my vehicles status due to the establishments incessant procrastination and inability to provide me with my functioning vehicle when they said it would be readyI requested that my car be towed to another mechanic when I realized that Meineke was giving me the run around and was unable to provide me a reasonable explanation for my vehicles whereabouts and repair status Upon visiting the Chevy dealership, I inquired about the source of my vehicles malfunction, and was informed that Meineke ordered a defective used part and my car had been there for a few daysWhen I asked what the hold up was, I was told the dealership was waiting for another USED computer from MeinkeI firmly believe Meinke has engaged in fraudulent activities and should be held accountable for their actions.This establishment did not consult me before sending my vehicle to the dealership and they should be held responsible for the charges accrued to fix my car, especially since I paid them for unnecessary services done to my vehicleI believe I should receive a refund because I provided Meineke a receipt from the primary mechanics work, showing them that the initial work Meinke performed on my vehicle was repetitive and would not resolve the cause of my vehicles malfunctionThank you for your timeSincerely, [redacted] Sincerely, [redacted]

Complaint Information: Customer originally came in after failed attempts at another garage to repair vehicleWould randomly shut off thm restart without issuesOn 9/4/Misael ran a diagnostic on the carCheck engine light on intermittentlyCode pocrankshaft position sensor signal
circuitTested sensor and wiring and all was working finCheck oil level oil very lowEngine is timing chain driven and low oil levels may cause codes like this to appearexplained to customerTopped off oil and told her to drive vehicle and see if light comes back left with no issuestotal cost Second visit: 9/8/Car still intermittently shutting off told customer that I would scan the car again and see if any codes have returnedoriginal code did not come back now a pofor a camshaft sensor malfunction in memoryStill no check engine lightMisael drove vehicle over half hour with no issuesRecommended to customer that we can try to change both the camshaft position and crankshaft position sensors but that there was no guarantee that it would fix it since we haven't gotten the vehicle to act up at allInformed customer that if the problem persists it could be timing or computer issueThird Visit: Engine still acting up check engine light now flashing car still stallingNow we are experiencing the issueMisael does some more diagnostic on the vehicle at no charge to the customer and determine it was an intermitted ecu failure and that the ecu would need to be changedcustomer decided to go with a used ecuinstalled ecu and took to dealer to programwhile at dealer dealer attempted to proram ecu unsuccessfully and now the car wouldn't start at all even with old ecuinformed customer that we would get another ecu and have it reprogramed next dayCustomer became very impatient and just wanted to get the car from the dealer and have it towed hometold the customer that was fine and where her car waswhile at the dealer to pick up the car the dealership sold her a new ecu and programed it for herShe was expecting us to pay for repairs at the dealer that was not authorized or even discussed by meinekeshe authorized repairs at dealer and is responsible for those costs*** Trailblazer

Complaint: ***
I am rejecting this response because:customer is not happy, customer has filed this complaint because the leak was not fixed in addition to new problems occurring after meineke
handled the car additional times to fix the same leak.Customer will be filing a small claims suit if this is not rectified and will be perusing legal fees for having to take this route, in addition to new repair fees from another mechanic to fix the initial leak, on top of the refund of the full amount paidI am willing to settle for my labor cost billed as a refund, from meineke to prevent small claims court, yet will peruse this if need be
Sincerely,
*** ***

car has been at our shop for 3years we called the customer and told them they had to have the car picked up from our location because its just in the way . customer stated it had a scratch down the car we addressed his concerns and had it taken car of installed a battery put gas in it and repaired...

the no start issues at this time car is clean and running and would like the customer to pick up as soon as possible .. as far as the window repair parts cant be found at this time due to the age of the car 1977.. if customer can locate the parts for the door we can help install them ..

Customers car has been repaired with no leaks of antifreeze and customer is happy

Complaint: [redacted]
I am rejecting this response because:Good afternoon Ms. [redacted], Once again thank you for reaching out to me regarding my case (#[redacted]). I would greatly appreciate it if you would thank Mr. [redacted] and the young lady I called asking for help. In response to Meineke's message, I disagree with their statement that I agreed to install a used computer. I was not informed the part being ordered was used..it was simply referred to as "the part" by Meineke's manager. I also never authorized sending my car to the dealership- Meinke did that on their own accord. The fact remains Meinke had my car under their "care" for over two weeks, and I had to call at least once a day to check on my vehicles status due to the establishments incessant procrastination and inability to provide me with my functioning vehicle when they said it would be ready. I requested that my car be towed to another mechanic when I realized that Meineke was giving me the run around and was unable to provide me a reasonable explanation for my vehicles whereabouts and repair status.  Upon visiting the Chevy dealership, I inquired about the source of my vehicles malfunction, and was informed that Meineke ordered a defective used part and my car had been there for a few days. When I asked what the hold up was, I was told the dealership was waiting for another USED computer from Meinke. I firmly believe Meinke has engaged in fraudulent activities and should be held accountable for their actions.This establishment did not consult me before sending my vehicle to the dealership and they should be held responsible for the charges accrued to fix my car, especially since I paid them for unnecessary services done to my vehicle. I believe I should receive a refund because I provided Meineke a receipt from the primary mechanics work, showing them that the initial work Meinke performed on my vehicle was repetitive and would not resolve the cause of my vehicles malfunction. Thank you for your time. Sincerely, [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]