Perfekt Marketing

Revdex.com: I have reviewed the*n**p;response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.*n**p; For your reference, details of the offer I reviewed appear below The company called me a while back and offered one stateroom for adults.*n**p; I want them to stay true to the intent of their letter, which is adults, staterooms, round-trip airline tickets from [redacted] ** Regards, [redacted]

To Whom It May Concern,
Perfekt Marketing is a third-party scheduling office; not the*n**p;fulfillment company for the travel certificates*** *** seems to be confusing our company with *** ***, which is the travel*n**p;fulfillment*n**p;company she spoke to beginning of September and with whom she accepted their offer of adults and stateroom
*** ***e references*n**p;the promotional letter, and claims it*n**p;lists adults and staterooms, which is falseThe disclaimer states, "The
cruise tickets are for four (4), two adults and up to two children in one cabin plus airfare."
Perfekt Marketing did not misrepresent the terms of the certificate, verbally or written,*n**p;and is not at fault for *** *** misinterpretations
*** *** decided on their own to restructure the travel offer to *** *** request of adultsIf she is now unhappy with the agreement she made with *** ***, she needs to address any questions or concerns with that company, not Perfekt Marketing
We believe you will find this explanation satisfactory and close this complaint

To Whom It May Concern,
n**p;
The situation with [redacted] ID# [redacted] has already been resolved with the travel fulfillment company, [redacted].
*n**p;
Perfekt Marketing clearly explained to [redacted] the terms and conditions of the travel certificate when she...

called into our office, and her mail piece had the same information in writing in the disclaimer. Though [redacted] chose to interpret the information provided to her differently than what was stated verbally and in writing, [redacted] still contacted her. Both parties came to a mutual agreement and [redacted] is moving forward with redeeming her travel certificate.
*n**p;
Based on the information our company is providing, we believe you will find this matter sufficiently handled and close this complaint.
*n**p;
Regards,
*n**p;
[redacted]
Perfekt Marketing*n**p;
[redacted]

Revdex.com:
I have reviewed the*n**p;response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.*n**p; For your reference, details of the offer I reviewed appear below.
The company called me a while back and offered one stateroom for 4 adults.*n**p; I want them to stay true to the intent of their letter, which is 4 adults, 2 staterooms, 4 round-trip airline tickets from [redacted].
Regards,
[redacted]

To Whom It May Concern,

Perfekt Marketing is a third-party scheduling office; not the*n**p;fulfillment company for the travel certificates. [redacted] seems to be confusing our company with [redacted], which is the travel*n**p;fulfillment*n**p;company she spoke to beginning of September and with whom she accepted their offer of 4 adults and 1 stateroom.

[redacted]e references*n**p;the promotional letter, and claims it*n**p;lists 4 adults and 2 staterooms, which is false. The disclaimer states, "The

cruise tickets are for four (4), two adults and up to two children in one cabin plus airfare."

Perfekt Marketing did not misrepresent the terms of the certificate, verbally or written,*n**p;and is not at fault for [redacted] misinterpretations.

[redacted] decided on their own to restructure the travel offer to [redacted] request of 4 adults. If she is now unhappy with the agreement she made with [redacted], she needs to address any questions or concerns with that company, not Perfekt Marketing.

We believe you will find this explanation satisfactory and close this complaint.

I have reviewed the*n**p;response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.*n**p; For your reference, details of the offer I reviewed appear below.

The company called me a while back and offered one stateroom for 4 adults.*n**p; I want them to stay true to the intent of their letter, which is 4 adults, 2 staterooms, 4 round-trip airline tickets from [redacted].

Regards,

To Whom It May Concern,

n**p;

The situation with [redacted] ID# [redacted] has already been resolved with the travel fulfillment company, [redacted].

*n**p;

Perfekt Marketing clearly explained to [redacted] the terms and conditions of the travel certificate when she...

called into our office, and her mail piece had the same information in writing in the disclaimer. Though [redacted] chose to interpret the information provided to her differently than what was stated verbally and in writing, [redacted] still contacted her. Both parties came to a mutual agreement and [redacted] is moving forward with redeeming her travel certificate.

*n**p;

Based on the information our company is providing, we believe you will find this matter sufficiently handled and close this complaint.

*n**p;

Regards,

*n**p;

Perfekt Marketing*n**p;