PerfePainting & Services

I am very sorry that the customer has a negative feeling towards our company I would still like to offer the $to the customer as a gesture if he would accept it

I am rejecting this response because: "I am rejecting this response because: the offer of $from PerfePainting is less than the original disputed amount of $2,in damages requested for the unmet quality in the work implied in my contract with "PerfePainting Service" of Sacramento, CA, i.ework which was done between Feb 13th and Feb 20th, at my residence."

I am rejecting this response because the response further supports customer's original complaint that the paint service's customer service was not attentive to workmanship details regardless of the customer's decision choices of when the job was to begin, what color choices the customer made and when, and all the other irrelevant circumstances the principal outlined that are used as excuses for not having provided a professional quality service Again, poor quality was observed by 1) incompletely sanded cabinets and cabinet doors, 2) splotched runny white paint that had to be sanded off because paint principals did not know how to apply the paint in the first place which resulted in a trial and error experiment which elongated the job , 3)haphazard masking practices were used which resulted in massive amounts of debris and paint dust all over the house left uncleaned, 4) final gloss coat carelessly applied in a hurry left "running" by paint principals without checking work, and, 5) not informed by paint service that the drape valance was bumped and possibly knocked down on the floor while customer was out of the house but did not realize the damage until when the valance fell onto the floor the day after paint service left The effects of all of the quality omissions are still present throughout the house but customer will not allow any more rework to be done by PerfePainting and Services With only some instances observed, this is a case in which rather than the "customer always come first" , the customer comes last The painting service's offer may be a good gesture but does not go far enough to address the issues which cannot be addressed by rework