Final Consumer Response / [redacted] (2000, 5, 2015/07/20) */ Received chat from consumer 7/20/ CASE#: [redacted] days ago [redacted] Message: After filing the complain with you today Digital River sent me an e-mail stating that they refund the money to my Visa accountSo as of now I consider the case solvedThank you for your involvementFiling the complain with you was enough for the company to reverse the charges
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a product refundThe complaint states that the product purchased did not work as advertised, and therefore the customer requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Per DR customer service records, a refund was processed pursuant to the customer's requestThe customer can expect to see this refund reflected in their account with then next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, [redacted] Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I agree with the refund of $which is all I ever wanted for a product that didn't work
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for DR to discontinue charging sales tax on products purchased and shipped within certain states within the U.S The complaint states that the customer had purchased a product from DR and was charged a sales tax on the product As such, the customer is requesting that DR discontinue charging customers sales tax on shipments made within Georgia DR’s tax management program is in compliance with all state and governmental agencies and lawsAdditionally, DR remits all funds received from sales tax to the respective state where a product is purchasedAll taxes were disclosed to the customer at the time of purchase DR regrets any confusion experienced by the customer Sincerely, Digital River, Inc
Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer believes he purchased defective softwareAs such, the customer is requesting a full refund for the amount charged to his credit card By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product Per the customer's request, DR customer service issued the customer a full refund on March 8, This credit should have appeared in the customer's account within 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/21) */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.This message to confirm that I was refunded from Digital River by deposit to my bank account.Thank you, [redacted]
We apologize for the customer's experience with this order Digital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not create the products or provide technical support and assistance with using the product We have located the customer's order and show that a request for refund was made to the vendor and the vendor replied to the customer offering to assist with any issues the customer may be having with the product Based on the additional information provided by the customer in their complaint, we are processing a refund for the amount of order back to their account Please allow 5-days for the refund to reflect on their account We regret the customer's experience and thank them for bringing this to our attentionRegards, Digital River
Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer believes he was charged for a product he did not purchaseAs such, the customer is requesting a full refund for the amount charged to his credit card By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product Per the customer's request, DR customer service issued the customer a full refund on March 18, This credit should appear in the customer's account within 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/22) */
We apologize for the customer's experience regarding this unexpected charge Reviewing our records, we show the customer signed up for a day trial through order [redacted] on 4/15/ At that time, the customer provided payment details for the product to renew for a full year after the trial period ended which triggered the order ( [redacted] ) to complete on 6/14/ Based on the request of the customer provided in this complaint we are processing a refund for the amount of the order back to their account, and are confirming that we have canceled the automatic renewal so the customer will see no additional charges in the future Please allow 5-days for the refund to process We regret the customer's experience and thank them for bringing this to our attentionRegards, Digital River
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer purchased certain software but that the software didn’t display the expected results As such, the customer is requesting a full refund as noted in the satisfaction guarantee By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service has processed a full refund DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River (“DR”) apologizes for the inconvenience the Customer experiencedDigital River powers eCommerce operations for companiesPayment is taken when the product is fulfilled – that means either a package has shipped or a key is delivered electronically to unlock a software productIn this specific instance there was an issue in retrieving the key from the software publisherUnfortunately it took until March 11, for the key to be successfully obtained and shared with the shopperOnce that action took place – the payment was completedIt was never the intent of Digital River or the software publisher to have this amount of delay in the completion of the orderDR has since processed a return on the customer’s order, and they can expect to see this reflected on their account within the next 3-business days, if it is not present already Digital River cares about offering a quality service for our customers and the companies we supportWe truly regret the unfortunate experience the Customer encountered
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a video game productThe complaint states that the customer believes the order was processed incorrectly, by way of four separate charges of $for a single productThe complaint also states that the customer believes that one charge has already been refundedAs such, the customer requests a refund for the charges not yet refunded By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate the order(s) matching the details provided by the customerDR customer service asks the customer to provide the order numbers and/or the email address used when placing the single order, so that DR may further assist the customer in locating the disputed charges in our system, in order to process a refund DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc ("DR") is in receipt of a follcomplaint from a customer regarding an initial complaint that the customer had submitted to the Revdex.com on October 26, regarding the customer’s request for a refund The complaint states that the customer has still not received a refund on a product that DR had agreed to refund back on October 27, As such, the customer is requesting a full refund for the amount charged to his accountPer the customer’s request, DR customer service had originally issued the customer a refund by check on October 19, As the original check had not been cashed, DR customer service cancelled the original refund and reissued another refund by check on October 27, Both checks were sent to the address provided by the customer and neither had been received or cashedAs such, DR has been unable to complete the refund process on this orderDR customer service has now obtained additional details from the customer in order to process the refund by way of wire transfer as an alternative to issuing the refund by checkA full refund should appear in the customer’s account within the next 5-business daysDR apologizes for any inconvenience experienced by the customerSincerely, Digital River, Inc
We apologize for the customer's experience regarding this auto-renewal charge Our records reflect that a refund was processed on Feb in response to a request from the customer While we immediately processed that refund, processing time from the customer's bank can vary from bank to bank We suggest allowing 5-days for the refund to reflect back on the customer's account We regret the customer's experience and thank them for bringing this to our attention.Regards, Digital River
We apologize for the customer's experience with this orderDigital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not create the products or provide technical support and assistance with using the productOur transaction records show that the customer processed a chargeback on this order on 10/17/This prevented us from assisting with the refund as the funds had been returned to the customer's bankCurrently we see that the chargeback has been reversed and we have processed a refund for the amount of the orderThe customer should see the funds back on their Visa card within 5-daysWe regret the customer's experience and thank them for bringing this to our attentionRegards, Digital River
Digital River ("DR") apologizes for the inconvenience the Customer experiencedDigital River powers eCommerce operations for companiesOur system shows that the Customer's current order attempts have been blocked due to a dispute on a previous order processed, which remains unresolvedThe dispute needs to be resolved with the Customer's card issuer, or another payment method attemptedDigital River cares about offering a quality service for our customers and the companies we supportPlease contact us if you'd like further assistance in completing an order
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer has requested a refund on several occasions but has yet to be refunded As such, the customer is requesting a full refund By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product DR customer service is in the process of issuing the customer a full refund for the product purchasedIn order to do so, DR customer service requires additional information from the customer in order to issue the refund on this product DR customer service has contacted the customer by email requesting the additional information DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer purchased an online Study Guide but that the product didn’t deliver as expected As such, the customer is requesting a full refund of this product By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product DR customer service has located the customer’s order, and has processed a full refund for this order The customer should see this reflected on their account within the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s complaint about an auto-renewal chargeThe complaint states that the customer believes she was charged for a product that she did not purchaseThe complaint indicates that the customer has requested a refund on a previous occasion but has yet to be refunded As such, the customer is requesting a full refund By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service issued the customer a full refund on October 24, This credit should have appeared in the customer’s account within 3-business daysAdditionally, DR customer service has verified that there will be no other automatic renewals for this product on the customer’s account DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
I was contacted by Digital River in regards to the complaint.Digital River implied that they found my wire transfer payment and said that they encountered technical difficulties making a wire transfer to my U.Sbank account in order to provide a refund.After double-checking my banking details (the details were correct, and there is nothing unusual about my bank or account) and attempting the presumably domestic wire transfer one or more additional times, they asked their accounting department to put in the wire transfer manually.On September 1, 2016, I received the refund from Digital River
Final Consumer Response / [redacted] (2000, 5, 2015/07/20) */ Received chat from consumer 7/20/ CASE#: [redacted] days ago [redacted] Message: After filing the complain with you today Digital River sent me an e-mail stating that they refund the money to my Visa accountSo as of now I consider the case solvedThank you for your involvementFiling the complain with you was enough for the company to reverse the charges
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a product refundThe complaint states that the product purchased did not work as advertised, and therefore the customer requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Per DR customer service records, a refund was processed pursuant to the customer's requestThe customer can expect to see this refund reflected in their account with then next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, [redacted] Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I agree with the refund of $which is all I ever wanted for a product that didn't work
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for DR to discontinue charging sales tax on products purchased and shipped within certain states within the U.S The complaint states that the customer had purchased a product from DR and was charged a sales tax on the product As such, the customer is requesting that DR discontinue charging customers sales tax on shipments made within Georgia DR’s tax management program is in compliance with all state and governmental agencies and lawsAdditionally, DR remits all funds received from sales tax to the respective state where a product is purchasedAll taxes were disclosed to the customer at the time of purchase DR regrets any confusion experienced by the customer Sincerely, Digital River, Inc
Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer believes he purchased defective softwareAs such, the customer is requesting a full refund for the amount charged to his credit card By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product Per the customer's request, DR customer service issued the customer a full refund on March 8, This credit should have appeared in the customer's account within 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/21) */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.This message to confirm that I was refunded from Digital River by deposit to my bank account.Thank you, [redacted]
We apologize for the customer's experience with this order Digital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not create the products or provide technical support and assistance with using the product We have located the customer's order and show that a request for refund was made to the vendor and the vendor replied to the customer offering to assist with any issues the customer may be having with the product Based on the additional information provided by the customer in their complaint, we are processing a refund for the amount of order back to their account Please allow 5-days for the refund to reflect on their account We regret the customer's experience and thank them for bringing this to our attentionRegards, Digital River
Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer believes he was charged for a product he did not purchaseAs such, the customer is requesting a full refund for the amount charged to his credit card By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product Per the customer's request, DR customer service issued the customer a full refund on March 18, This credit should appear in the customer's account within 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/22) */
We apologize for the customer's experience regarding this unexpected charge Reviewing our records, we show the customer signed up for a day trial through order [redacted] on 4/15/ At that time, the customer provided payment details for the product to renew for a full year after the trial period ended which triggered the order ( [redacted] ) to complete on 6/14/ Based on the request of the customer provided in this complaint we are processing a refund for the amount of the order back to their account, and are confirming that we have canceled the automatic renewal so the customer will see no additional charges in the future Please allow 5-days for the refund to process We regret the customer's experience and thank them for bringing this to our attentionRegards, Digital River
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer purchased certain software but that the software didn’t display the expected results As such, the customer is requesting a full refund as noted in the satisfaction guarantee By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service has processed a full refund DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River (“DR”) apologizes for the inconvenience the Customer experiencedDigital River powers eCommerce operations for companiesPayment is taken when the product is fulfilled – that means either a package has shipped or a key is delivered electronically to unlock a software productIn this specific instance there was an issue in retrieving the key from the software publisherUnfortunately it took until March 11, for the key to be successfully obtained and shared with the shopperOnce that action took place – the payment was completedIt was never the intent of Digital River or the software publisher to have this amount of delay in the completion of the orderDR has since processed a return on the customer’s order, and they can expect to see this reflected on their account within the next 3-business days, if it is not present already Digital River cares about offering a quality service for our customers and the companies we supportWe truly regret the unfortunate experience the Customer encountered
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a video game productThe complaint states that the customer believes the order was processed incorrectly, by way of four separate charges of $for a single productThe complaint also states that the customer believes that one charge has already been refundedAs such, the customer requests a refund for the charges not yet refunded By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate the order(s) matching the details provided by the customerDR customer service asks the customer to provide the order numbers and/or the email address used when placing the single order, so that DR may further assist the customer in locating the disputed charges in our system, in order to process a refund DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc ("DR") is in receipt of a follcomplaint from a customer regarding an initial complaint that the customer had submitted to the Revdex.com on October 26, regarding the customer’s request for a refund The complaint states that the customer has still not received a refund on a product that DR had agreed to refund back on October 27, As such, the customer is requesting a full refund for the amount charged to his accountPer the customer’s request, DR customer service had originally issued the customer a refund by check on October 19, As the original check had not been cashed, DR customer service cancelled the original refund and reissued another refund by check on October 27, Both checks were sent to the address provided by the customer and neither had been received or cashedAs such, DR has been unable to complete the refund process on this orderDR customer service has now obtained additional details from the customer in order to process the refund by way of wire transfer as an alternative to issuing the refund by checkA full refund should appear in the customer’s account within the next 5-business daysDR apologizes for any inconvenience experienced by the customerSincerely, Digital River, Inc
We apologize for the customer's experience regarding this auto-renewal charge Our records reflect that a refund was processed on Feb in response to a request from the customer While we immediately processed that refund, processing time from the customer's bank can vary from bank to bank We suggest allowing 5-days for the refund to reflect back on the customer's account We regret the customer's experience and thank them for bringing this to our attention.Regards, Digital River
We apologize for the customer's experience with this orderDigital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not create the products or provide technical support and assistance with using the productOur transaction records show that the customer processed a chargeback on this order on 10/17/This prevented us from assisting with the refund as the funds had been returned to the customer's bankCurrently we see that the chargeback has been reversed and we have processed a refund for the amount of the orderThe customer should see the funds back on their Visa card within 5-daysWe regret the customer's experience and thank them for bringing this to our attentionRegards, Digital River
Digital River ("DR") apologizes for the inconvenience the Customer experiencedDigital River powers eCommerce operations for companiesOur system shows that the Customer's current order attempts have been blocked due to a dispute on a previous order processed, which remains unresolvedThe dispute needs to be resolved with the Customer's card issuer, or another payment method attemptedDigital River cares about offering a quality service for our customers and the companies we supportPlease contact us if you'd like further assistance in completing an order
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer has requested a refund on several occasions but has yet to be refunded As such, the customer is requesting a full refund By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product DR customer service is in the process of issuing the customer a full refund for the product purchasedIn order to do so, DR customer service requires additional information from the customer in order to issue the refund on this product DR customer service has contacted the customer by email requesting the additional information DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer purchased an online Study Guide but that the product didn’t deliver as expected As such, the customer is requesting a full refund of this product By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product DR customer service has located the customer’s order, and has processed a full refund for this order The customer should see this reflected on their account within the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s complaint about an auto-renewal chargeThe complaint states that the customer believes she was charged for a product that she did not purchaseThe complaint indicates that the customer has requested a refund on a previous occasion but has yet to be refunded As such, the customer is requesting a full refund By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service issued the customer a full refund on October 24, This credit should have appeared in the customer’s account within 3-business daysAdditionally, DR customer service has verified that there will be no other automatic renewals for this product on the customer’s account DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Final Consumer Response / [redacted] (2000, 6, 2016/03/03) */ Please close this case as the company has agreed with a full refundThank you
I was contacted by Digital River in regards to the complaint.Digital River implied that they found my wire transfer payment and said that they encountered technical difficulties making a wire transfer to my U.Sbank account in order to provide a refund.After double-checking my banking details (the details were correct, and there is nothing unusual about my bank or account) and attempting the presumably domestic wire transfer one or more additional times, they asked their accounting department to put in the wire transfer manually.On September 1, 2016, I received the refund from Digital River