Performance AutoMall

BEWARE !!!!! - 2 New vehicles purchased here and I hate this place. #1 I was lied to and sold a vehicle without the options I was told. #2 I was lied to and sold a Certified vehicle that was not delivered mechanically sound.
#3 My vehicle went in for service and they sabotaged it leaving my oil, radiator, power steering and brake reservoir caps off after a $300 service where nothing was serviced.
#4 Currently my 25k vehicle is down with problems related to #3, thousands of dollars in repairs to fix this vehicle.
#5 I live a short distance from this dealer, this GROUP owns 2 of the 3 dealerships locally and so I get the same [redacted] at each location. I wake daily not only hating this dealership but now hate the BMW brand of auto totally since the type of people that sell and service them seem to be all ripoff minded.","neg-1

BEWARE !!!!! - 2 New vehicles purchased here and I hate this place. #1 I was lied to and sold a vehicle without the options I was told. #2 I was lied to and sold a Certified vehicle that was not delivered mechanically sound.
#3 My vehicle went in for service and they sabotaged it leaving my oil, radiator, power steering and brake reservoir caps off after a $300 service where nothing was serviced.
#4 Currently my 25k vehicle is down with problems related to #3, thousands of dollars in repairs to fix this vehicle.
#5 I live a short distance from this dealer, this GROUP owns 2 of the 3 dealerships locally and so I get the same [redacted] at each location. I wake daily not only hating this dealership but now hate the BMW brand of auto totally since the type of people that sell and service them seem to be all ripoff minded.

Illegal Tint on two side windows of vehicle. On or around July 15th I took my vehicle (2011 BMW 128i) to Performance BMW in Chapel Hill to have the chrome replaced around the two side windows that had pitted and oxidized. I received a call back from the Service Manager "[redacted] stating that they would have to remove the entire window in order to get the chrome fixed. We then went back and forth about the tint that was on the windows. He first informed me that I would have to pay again to have the tint replaced on the two side windows. After a long conversation and alot of arguing with him he then agreed to replace the tint on the two side windows. Why should I have to pay to have the window tinted when BMW had to replace the window to fix the chrome. This should be included in the total repair job and not at a cost to me since the vehicle in under warranty. He then offered to cover the tint of the windows of the two side widows. I later went to get my vehicle inspected at Jiffy Lube and it did not pass inspection due to the tint being too dark on the tow side windows and rear window only. The vehicle was purchased in Florida and the tint was originally put on in the state of Florida which was in compliance with Florida laws. I then went back to BMW and made an apt to get the car inspected since BMW was the one who put the additional tint on the side windows. It failed inspection yet again with BMW on September 6th. I then had another conversation with the service manager, "[redacted] and he told me that he could replace the tint on all the windows but it "would cost me". I asked him why he put illegal tint on the two side windows and he said he put the tint on the windows that was just like what was originally on the window which was not in compliance with NC State laws. Therefore I had to pay to replace the tint on ALL 5 windows. BMW should take responsibility for replacing the tint on the two side windows since they are the one who put illegal tint on my windows. After about an hour long argument with "[redacted]" he then offered to replace the tint on the two windows. I told him when I could come to take care of this which was the following week and I asked him if they would provide a loaner car for the time it would take to do the re-tint. He was trying to make it as difficult as he could possibly make it for me instead of trying to help me he said they would not provide a loner vehicle when they have always provided a loner car for me for repairs taking several hours. At that point I refused to spend anymore time arguing with him so I left and went straight to a vehicle tinting company and they took care of the tint that very day. I paid to have all of the windows tinted and I explained the situation to tint company and they gave me a break down of the separate windows. I am seeking reimbursement for the two side windows which was $50 to remove the tint that BMW put on there and $100 to replace the tint on the two side windows, ($50 per window). I am seeking reimbursement from BMW for a total of $150. I will be replacing this vehicle at the end of the year due to continue bad experiences with getting my vehicle serviced/repaired at this dealership. This is my third BMW vehicle and I will never purchase another one again. I will be living in the state of NC for the next few years and I refuse to go through this with the service department every time my car has an issue. Performance BMW has also failed to send me the survey. They screen who they send the survey to by doing a follow up phone call the week after you get your vehicle serviced. If you tell them that you had a pleasant experience then they send you the survey but if you inform them of a negative experience then you never receive the survey. The survey should be sent out regardless and it should ESPECIALLY be sent out to someone who has expressed a concern with their service experience. There is no fair way to handle things when you have a rude service provider who only wants to argue.Desired Settlement$50 for tint removal, and $100 for the tint replacement. Total of $150.00. Final Consumer Response /[redacted]/Performance BMW has resolved this issue. They mailed me a check for the amount requested of $150.00. Thanks to the Revdex.com for all your help! -[redacted]

Our 2010 BMW 328i has stalled numerous times while driving, putting us in near-collision situations. BMW has not provided adequate repair on RECALL.Our 2010 BMW 328i has stalled numerous times while driving, putting us in near-collision situations. We have taken it in for repair numerous times, and Performance BMW service charged us to repair and replace a couple parts, without informing us that the problem had been identified on thousands of vehicles (500,000) and that the model had been recalled. BMW had known about the problem in July 2010. The recall was originally issued in February 2013, and involved 500,000 vehicles in the US, including 3 series convertible (328i like ours) from 2007-2011 (ours is a 2010). On April 11, 2014, a recall was expanded to several world markets, involving 489,000 vehicles. The recall affects vehicles powered by N55 inline six-cylinder gasoline engines equipped with VANOS technology, and includes 3 series models from 2010, like ours. When we reported this to Performance BMW, their response was to deny the problem, and ask us to "send them the articles"!! The stall occurred 3 times in the last 2 weeks, putting us in near-head-on collision situations!!Desired SettlementWe need to have the recalled parts replaced, and the vehicle repaired.Final Consumer Response /[redacted]/The Performance BMW service supervisor has gotten back to us, and they are working on the problem. They have given us a loaner, and we hope to have the problems fixed. Will keep you updated.

Performance Automall sold me a seat cover for my BMW online. The cover that Performance Automall advertised was not the same as the cover received.The company has listed what I am supposing is overstock that they wish to clear out of their inventory on eBay. The company representative, [redacted], has listed BMW part #XXXXXXXXXXX in multiples on eBay under eBay item #XXXXXXXXXXXX as a straight sale (i.e. no auction). I purchased the item on 12/17/2014 for $250, paid by PayPal account, and received it on 12/29/2014.I did not open the item until 2/9/2015 (1mo. & 1wk.), when I tried to install it in my BMW X5. I tried one of the door covers and realized that this product does not fit my car and that the item did not match the picture or the item number of the product that Performance Automall was advertising when I purchased it. When I held the door cover up to my door and aligned it where it is supposed to attach to the door trim, the hole for the door's lock does not line up. There is at least 2 ½ inches between where my door lock is and where the hole in the fabric of the door cover falls.When contacted [redacted] told me that I could send the item back to them and he would send out the correct item to me, however, I know from looking the product up on the BMW North America webpage that there is only 1 correct rear seat cover for my car. I asked him in a message if he had the correct seat cover to send to me and instead of getting back to me and completing the return he closed the return request without responding.In his first and only response to my request, before closing said request, [redacted] cited some 14 day return policy that prevented him from refunding my money and he acted as if his accepting a return of the product would be some huge favor that he was doing for me, yet the problem here is that he sent me the wrong product in the first place. The product was the wrong one the day I received it and is still the wrong one when I opened it last week. It is entirely understandable that a company would not entertain replacing a used product, but that is not the case here. And had he honored his initial offer to receive the return and rectify the mistake made by the company, he would have seen that the product is in the same condition he sent it to me in.I only took one piece of the seat cover out of the bag and returned it to its protective cover directly after seeing that it was not the item I ordered. In my possession the item is useless. The company will not exchange the product for the correct product even though they sent me the wrong product, and from the way my return request has been handled I am guessing they will also refuse to refund the $250. I am now thinking that they never had the seat cover that fits my car in the first place. This is very deceptive.The picture of the seat cover that was advertised is black and has a more plastic appearance to it. On the BMW North America webpage the BMW # of the seat cover that I believed I was purchasing (BMW part #XXXXXXXXXXX) shows and identical picture as the one that was listed. The seat cover that I received is grey and felt instead. The product looks identical to the seat cover for the 7 series BMWs. It obviously is not the correct size for my vehicle.I would like to have in my hands the product that I believed I was purchasing based on the picture and the BMW item # that the company listed. If the company does not have the correct seat cover in stock then I believe that they deceptively listed the item and provided a very narrow window of opportunity to verify that they sent the correct product out in hopes that customers would let that time lapse and by that time the company would have their money and refuse to remedy the situation. If I cannot have the seat cover that fits my vehicle then I would like my $250 refunded and return the product. I have no faith that the company is going to honor my requests, but I will still request and give them the opportunity to resolve this, and hope only that if they don't, this example is here for other customers to see how they operate.Desired SettlementI would like to have in my hands the product that I believed I was purchasing based on the picture and the BMW item # that the company listed. If the company does not have the correct seat cover in stock then I believe that they deceptively listed the item and provided a very narrow window of opportunity to verify that they sent the correct product out in hopes that customers would let that time lapse and by that time the company would have their money and refuse to remedy the situation. If I cannot have the seat cover that fits my vehicle then I would like my $250 refunded and return the product. I have no faith that the company is going to honor my requests, but I will still request and give them the opportunity to resolve this, and hope only that if they don't, this example is here for other customers to see how they operate.Business Response /[redacted]/Contact Name and Title: [redacted] - General mContact Phone: XXX-XXX-XXXXContact Email: [redacted]@hendrickauto.comOur staff has spoken to client I am told, and have verified that client has an early production BMW X5, and there are no seat covers available from BMW USA for her dogs. I have issued a UPS call tag for the incorrect ones and will gladly refund her money on their retunr to us, by UPS. So should be handled on our end, and client knows that the listing for the covers was for a later BMW X5 model, which she owns. If any additional assistance or information is needed, please let us know. Sincerely,[redacted] Consumer Response /[redacted]/It turns out that there was a third party who was listing items on eBay for Performance Auto Mall (PAM). After filing a Revdex.com complaint PAM was immediately in contact with me to resolve the issue. The staff at PAM tried to find a way to resolve the problem initially by trying to get a seat cover to me that would work in my vehicle. When they researched my vehicle and did not have a seat cover that would fit, they issued a return and refunded my money promptly.Mr. [redacted] told me he would be on the lookout for something that would work for me in my car, and to try back with them in the future in case they did find something. Meanwhile, I understand that the third party is no longer with the company and PAM is working to update their listings on eBay. I am completely satisfied with the resolution that Performance Auto Mall provided me, and would like to say that my original complaint was through no fault of PAM, it was with the third party.Thank you Mr. [redacted] and Performance Auto Mall.

First day of doing business I left very pleased with customer service, I had no compliance there. I purchased a 2015 [redacted] by trading in my car. This purchase was made Nov 5 2015. After a week of having the car I got a ticket because dealership gave me the wrong tags for the wrong car. A month later my trade in was never paid off and my paperwork for the new car was never processed. As I made contact and looked further I discovered my employment info was falsified along with other things to get a good approval. I had no knowledge of this. Spoke with finance manager [redacted] and GM [redacted] every day they never resolved and was unable to process paper work. I asked to cancel the deal and get my car back. They said I can give them their car back but my car belonged to them. My bank confirmed they never paid my car off but they refused to give it back I had to call cops. The next day [redacted] called begging me to keep the car and offering to make 2 payments and reimburse me for my trouble. I said no thanks and that's when the GM became rude and threatened to sue me for putting miles on their car (I was thinking the car was legally mine) and they demanded that I pay them 1800 for repairs they done to my trade in. I found it today nothing was repaired. I was able to cancel the deal and get my money back but I don't recommend this business at all. I explained my s/o buys the cars and he was currently deployed so I felt like they took advantage. I also now have a court date for driving on their fraud tags. I'm also suffering from a health illness that they know about and this deal made me sicker and caused much stress. I will never do business again with this dealership.Product_Or_Service: 2015 [redacted]Desired SettlementI would like for this company to pay me for my legal fees pertaining to the ticket I received. This should cover my court costs, ticket fees, as well as attorney fees. Business Response Client purchased a vehicle and brought it back a day later saying it wasn't performing as she expected. The vehicle was operating within manufacturer specifications. Regardless, we gladly took back that brand new vehicle (which already had a 300 miles put on it.) We then sold Ms [redacted] a completely different vehicle. The 30 day tag was transferred from the first car she wanted to return to the second car she eventually returned without the info being transferred over which is what caused the problem. We are happy to pay for the cost of the ticket - Ticket cost and court cost, and need a receipt of any charges prior to paying. The client then ended up wanting to return the second vehicle after the paperwork and payoff took too long to process. This delay stemmed from the confusion between the two different car deals due to us taking the first vehicle back she said she didn't want. This was an honest mistake as there were two different vehicles registered in our system for the same client. The lender also requested an additional initial on a section of the credit report which the client refused to sign. We eventually agreed to take back the second car and give her the original car she traded in that we had already spent $1800 on reconditioning it for resale. So to sum this up... We took back one brand new vehicle with 300 miles on it and another brand new vehicle with 1000 miles already put on it. Also, gave her old car back with 1800 dollars worth of work done to it, so I'm confused how there could be a complaint. There should be a bill for mileage placed on our NEW vehicles of 1300 miles x $.25 per mile or $325. Regardless, we will pay Ms [redacted] court cost and citation amount, with detailed reciept of payment. Basically we have done everything and anyhting the client has asked. If I can be of any additional assistance, please let us know how.Respectfully,[redacted]Consumer Response After picking up my car I had another [redacted] dealership look at it there was no additional work done to the car except for an oil change. they offered to pay for my tickets and court cost but as of now I have yet to hear anything directly from them and my court date is next week. Their car was returned because it doesn't take a month to close a deal. By the time I was asked to sign additional papers I had already paid 2 car payments on a car that I traded. This company never reached out to my bank to inform them of this deal. I ended up traded the car with another dealership and this dealership paid my trade off within 4 days. This dealership was very dishonest in this deal even down to putting me as employed on my credit app when I wasn't. Final Business Response In my response I asked Ms [redacted] to provide a bill or payment for her fine and court costs. I have not seen anything related to this ? We would not be participating in attorney fees due to this being a traffic fine and court cost situation. We are waiving the $325 mileage charge for use of our vehicle, as per my response. Let me know how I may be of any additional assistance. Sincerely,[redacted] .

Purchased vehicle from a reputable dealership, with many issues and problems. Getting service, communication and repair has been very difficult.I purchased a 2007 BMW 335i from Performance BMW on 7/30/2016 with 74,895mi. I did not pick up the vehicle till 8/2/2016 due to new tire install and detail work that needed to be completed. After picking the car up I got a check engine light for a low boost about 10mi down the road, when I turned the car around to send it back to the dealership. After repair and receiving my car back on on 8/6/2016. I then took my car back in on 8/12 for another check engine light and a rattle. After many attempts to find out what was going on (several phone calls, and texts to the service rep, and the sales man who sold me the car) I heard two conflicting diagnosis. The service rep told me that it was only one turbo that was bad, the sales man (who spoke to the technician in the absence of the service rep) told me that it was both turbos that were bad, but since it was a 'preowned and affordable' car that they would only replace one turbo and to bring it back with the warranty when the 2nd turbo completely goes out. The technicians replaced one of the two turbos, and leak diagnosis pump and I picked the car up on 9/3. After about an hour of driving I texted my service tech due to the persistent rattle still present. I was told to bring the car in on Monday 9/12, but was unable to due to work schedule. Today 9/14 I also received a low engine oil warning sign (only after 900mi from purchasing it) which they told me all the fluids were replaced when I purchased the car. I texted my service rep and he told me to call the office as he is not in. I called the service dept and the earliest appointment wasn't till Tuesday 9/20, and no loaner car available till Thursday 9/22. Which is terrible service as they expect me to drive the car with low oil. I do not know what to do and how to get better response from them. I have been using vacation time to bring the car in as the dealership is an hr from home and 1.5hrs from work, and open the same time I work (8am-5pm). I purchased the warranty to have a sound car, and was under the impression that the vehicle went through all the used car checks and it was well ready for at least a few months of trouble free driving. I need help in getting a response and more cooperation from the dealership!!!Desired SettlementTo replace any other broken parts that cause the rattle(I think the 2nd turbo). Diagnosis and repair why the engine is consuming/leaking oil. Repair annoying squeaky brakes and noises made on turning.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@hendrickauto.comI just left a message for Mr. [redacted]. According to our records, the vehicle has been repaired. I would like to confirm this resolution with the client, so I hope he responds to my voice message so we can address any additional concerns.Thank you.[redacted]Communications DirectorXXX-XXX-XXXX

Performance Acura took my registration card from my car to do an appraisal and neglected to return it. On June 20, I went to the dealership to look at a used vehicle. They used my registration card to do an appraisal on my car to find the trade in value. I was unhappy with my service from salesman "[redacted]" while there. He was pushy and priced out a brand new vehicle instead of the one I originally inquired about. I also requested email communication only. [redacted] proceeded to call me multiple times a week for almost two weeks, NEVER ONCE stating that he had my registration card, before I called and had my name put on the due not call list. I was even more unhappy to discover that my registration card was not returned. After calling NUMEROUS times, I was finally told they had the card and it was in the mail. After a week and half I called back to see where my card was because I had yet to receive it. I was told it must have been lost in the mail. My husband called the sales manager [redacted] and he was informed that after I got a replacement registration card, Performance would reimburse me the $15.00 fee for lost or stolen cards. I have since gotten a replacement and called [redacted] three times to discuss this and he has yet to call me back.Desired SettlementI just really want the owner of this dealership to know their business practices are horrible and staff is lacking. As menial as it is, I want reimbursement for my new registration card as well. Final Consumer Response /[redacted]/The manager reached out to me and overnight shipped me a check for the registration card and offered to fill up my gas tank. I appreciate their timely response.

I feel deceived regarding my purchase and want more information to assuage that deception.I recently (June 23, 2014) purchased a 2013 Chevrolet Malibu Eco from this dealership and the sales representative was Mr. [redacted] My purchase experience was wonderful however two weeks after possessing the vehicle I was forced to return it to the dealership service department. Over the course of 60 days, I have had to have my vehicle towed on two occasions to the dealership forcing me to take off work to pick up replacement vehicles. My issue is not with the service as [redacted] was polite and completely attempted to help me in any way he could. My issue is that the parts being serviced should have been checked during the 172 point inspection my car supposedly received as a part of its certification. The service department replaced my battery as well as a cable connecting to the battery and the battery cover. On the first occasion of having my vehicle towed to the service department the battery was so corroded the car was unable to maintain enough power to stay on without a charger being connected to it. Over the course of time and returned visits, the problem was fixed with the car. The issue is that I feel I was deceived when I purchased the vehicle as I purchased it based on information provided to me by the sales associate stating the car had gone through and passed a 172 point inspection. There is a section on the inspection sheet regarding the engine parts and most specifically the battery where it clearly states that the battery as well as connections and cables are to be inspected and checked. If this had in fact been done, there is no way my battery would have been that corroded nor should the battery, connector cables, nor battery cover have needed to be replaced. There was also leakage from the cable. But possibly there is a way that battery corrosion can occur that fast. On one occasion of trouble with the car I was forced to pull over on the side of the highway because of the vehicle shaking as a result of me attempting to use the AC. Overall, there were safety issues with these battery parts as well. I emailed the sales manager [redacted] on August 21 as well as CC'd the general manager [redacted]) of Performance Chevrolet in that email and neither have reached out in an attempt to respond to this concern.Desired SettlementI would like understanding as to how my vehicle was certified and if any of the points were actually checked. I would like my vehicle to be fully and thoroughly checked and be provided with proof that this was done. Because of the corrosion and issues that I have had with the vehicle thus far, I cannot assume that anything else was actually checked. Business Response /[redacted]/We have already re-inspected the vehicle for Ms [redacted], and apologize for not updating the complaint. As far as we are aware the issues of concern have been addressed, and resolved.If we may provide addtional information, or be of any additional assistance, please let us know how.Sincerely,[redacted]

Our vehicle was promised to be repaired through [redacted] and Performance Auto. We went to pick it up, not ready, and no detail of how it will be repairedWe had an accident where we were hit by a party insured by [redacted]. Unfortunately the body shop that we selected is a [redacted] facility and they refuse to release any information to us as a customer.In addition, our vehicle is not repaired and the current amount is over $9k for a vehicle that is 7 years old.We have asked repeatedly for detail on our repair and the Body Shop refuses to provide us the detail. They refer us to the insurance company and cannot give us our property.We are at a de-facto state of the Body Shop having our vehicle without any authorization to repair from the insurance company.Desired SettlementWe want full disclosure on the repairs to our vehicle, actual cost for the repairs and a detail of what has been authorized by the insurance company ([redacted]).Business Response Contact Name and Title: [redacted] - GMContact Phone: XXX-XXX-XXXXContact Email: [redacted]@hendrickauto.comRevdex.com Case #XXXXXXXX[redacted] 2010 Subaru OutbackClient brought car in for rear body damage to be repaired per start up estimate.During repair process it was determined that a supplement was needed for more repairs and this was confirmed and authorized by [redacted] adjusted [redacted]Client was wanting [redacted] to total the vehicle due to damage during whole process of repair.Body Shop manager [redacted] and Fixed Operations director talk with client on the phone 7/1 trying to assist with questions he had but we were hung up on. We send an email back with responses to his questions.On 7/6 [redacted] adjusted [redacted] meet with client/wife and son for scheduled delivery and review.Husband [redacted] did not want to hear anything being told to him just wanted vehicle totaled.We were able to talk with wife and resolved if they had concerns on the repairs they could get a second opinion and report back to us with results of that.Vehicle was repaired back to Subaru specifications, as we were instructed by the insurance company, and which is normal protocol. Client has all the paper work stating that, along with warranty information on repairs performed. If there is an insurance discussion needed that would be between the client and insurance company, and not something we would be a party involved in. If we can assist in anyway at our repair level, please let us know how.

I sold Performance Acura my Acura on August 1st and they have not paid off car loan as agreed.I sold Performance Acura my Acura TL on August 1st. There was a balance of #3020 remaining on the Acura car loan, therefore, I paid Performance the balance plus signed the car over to them. I was told that it could take up to ten days for the car loan to be paid off. I have gone into Performance Acura to find out why the car has not been paid off. I have called repeatedly, but no one is ever available and I am forced to leave a voice message. No one ever returns my calls and the loan has still not been paid off. I have another payment coming due because they have not paid the loan as agreed.Desired SettlementPay off the entire balance of the car loan immediately before another payment is due. Business Response We have left two messages for Ms. [redacted] so we can ensure her that we have resolved her concern regarding the balance on her car loan after she sold her vehicle to us. We have confirmed with our accounting manager that the balance has indeed been paid. We apologize for any inconvenience and would still like to hear from her to apologize in person. Please let us know if we can be of further assistance. Thank you. [redacted]Communications DirectorPerformance Acura, BMW, SubaruPorsche SouthpointXXX-XXX-XXXX