Performance Chevrolet, Inc.

Company states: Company has resolved customer's issues. Customer is completely satisfied.

Review: During a recent vehicle purchase I specifically requested to not be included in the free ** satellite radio package. My sales rep handled it perfectly and the finance person and I reviewed that request and handled perfectly as well. I received a call at home grom Mr [redacted] and he told me that he had seen that I had asked not to be included in the ** free two month deal. He and I had a long conversation about my reasons why and I thought it was over. I then received a statement from the satellite radio company welcoming me to their service. I took that sratement back to the dealership asking what had happened and wanted to find who was using my personal information to open accounts in my name without my consent. Mr [redacted] told me that I couldn't refuse because the vehicle is equipped to receive that radio package. He also told me that he had no choice that every vehicle sold was handled in the same manner. This is a totally unfair business practice and should be against the law. Forced to receive a service that I don't want.Desired Settlement: Allow individuals to make their own decisions about what third party companies they choose to do business with.

Business

Response:

** radio is a free service that automatically loads when we report the vehicle sold to [redacted], I had the ** radio rep in todaywe will have the service disconnected. We are sorry to the customer for any inconvenience [redacted] General manager

Consumer

Response:

I am rejecting this response because: It does not address the problem at all. [redacted] is an option and should be treated that way. Forcing customers to have an account with vendors that are third parties of the production company doesn't sound legal. Passing the information I have provided in taking ownership of a product along to outside parties at the point of sale is wrong and doing that when I have expressly requested to all parties in the loop not to do so is unforgivable. In addition, I feel certain that [redacted] would be shocked to hear that their service is free as was noted in this response.

Review: Back in November 2013, I had encountered a dead battery around 1am, on my way home. After I gotten the jump, I noticed that my radio was not working properly. The radio locks up, requires some kind of an access code, and also I had 6 CD's in my CD player, in which my radio says there is not CDs to eject. I also noticed that if I leave my fuse in over night (radio fuse) it drains my battery and had required me to jump my car at least 4 times a day. I then went to the dealership that I purchased my car from in January 2014, and I spoke to the salesman regarding what is happened to my car. I told him the story, and he asked the service department to look at my car. They refused to look at my car on the same day for an unknown reason. The salesman felt bad that I they were being unprofessional and then issued me a due bill (which is free repair that I do not have to pay for). The salesman told me to give him a call regarding to set up a date because of my work schedule. He told me to call him the next day because the service department was called for a holiday. I called the next day as told, I wasn't able to get in touch with him. I have left countless voice mails regarding the incident that happened in November, and as of this date, I have not gotten a single call back, nor when I asked for a manager, I did not get a call back as well.Desired Settlement: I would just like my car radio to work as it was when I purchased the car, all of my stuck CD's out, and also either a replacement, or some kind of way to get it fixed. I was promised that it would be for free, and I would like it to keep the promise I was made.

Business

Response:

Company states that they would like for the consumer to come in and ask for the service manager so that they can take care of him.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Service manager was out for the day, and will call tomorrow 6/12 and will ask for SM to see if I can come in on an agreeable date & time.

Review: I bought a 2008 Tahoe from Performance Chevrolet in Aug. of 2013. I purchased a National Warranty Plan. When I had problems, I took the car back. I was told the problem was not covered under the warranty, But they said they fixed it anyway. Later, the problem continued and I returned to the dealer, but they would not take care of it, because they had done it for free the first time. I canceled the National Warranty on 9-9-2014 and was told a refund of about $2249.82 would be sent to our loan company. After waiting 8 weeks for the refund to show, I called Performance and was told that the paperwork never got turned in. Now, if they prorate it again as of 11-16-2014 there will be less refund. They are not returning my phone calls. I want the original amount from 9-9-2014 to be sent to my loan company and not have them prorate from 11-16-2014.Desired Settlement: I want the original amount from 9-9-2014 of $2249.82 refunded to my loan company.

Business

Response:

Company states: Company has called the customer. We have back dated the cancellation to 9-9 for the customer. The remaining check amount will issued 6-8 weeks. It is a national warranty company that handles the money. Sometimes it takes 4 weeks but sometimes it takes 6-8 weeks. It just depends.

Consumer

Response:

Customer states the company has contacted them and was told that they will have to wait 6-10 weeks for the remaining balance to be returned.

Review: Car dealership refuse to fix the car only drove 800 miles, repair shop says dealer had to have known about the issue because they tried to hide it.

I bought my Buick Terraza on 03/20/2013, I bought the car with the mileage 103,883 the current mileage is 104,740 which I means I only drove 857 miles in a month. The car no longer is drive able as 04/24/2013, it currently resides in a repair shop called Go 2 Tires, I now have to pay for a new transmission, rear shock brakes, and a radiator, the repair shop said that the dealership tried to cover it up by putting fluids in the engine, and that the dealership new there was problem with the transmission and radiator. The cost of repairs is 3,791.56. I called the dealership to talk the the head manager [redacted] and he was rude and refuse to fix the problem and refuse to hear me out. The cost of the car was 16,655.12, I put down 6,000.00 cash down for the car. This car is a handicap car, I bought the car to transport my disabled mother around to her appointment and etc. I now longer can drive her around.Desired Settlement: I would like to the dealership to pay for the repair of the car or I want them to deduct the cost of the repair from the remaining balance of the car.

Business

Response:

Business' Initial Response

After speaking with the customer and offering her to void the balance owed to us on her puchase which is a thousand dollars, she wanted her full estimate of repair, that amount was over three thousand dollars, at that point she had mentioned that the van was already being repaired, I sent my used car recon manager to view and inspect the vehicle, one of the repair people from the shop went thru the vehicle with him and he actually drove the van, the van had a check engine light on but had not been repaired Yet the mechanic there recomended we repair the van, I called the customer to have the vehcle brought in to our service and she declined. The shop tech is a cousin or nephew per my recon managers conversations with him. THE ESTIMATE OF REPAIRS WERE UNFOUNDED. THANKS.

Review: I was looking for my dream car and I found it in Sacramento, I bought it in March 27, doing the financial portion, financial manager went thru the contract really quick and he mentioned something about the re-stocking fee and $500 for driving this car for two days yare yara sign here done. He DID NOT mention that I should pay it in advance. I drove back to 29 palms. I got here Saturday 28th; a friend, same morning looked at this car and told me that that was something fishy about it. I did feel right and I told him that there is a restocking fee to return it he and my wife advised me to do so. I decided to return this vehicle and I drove all the way up to Sacramento again same Saturday. I got to the dealer Sunday morning and I talked with your incapable sales manager and I was willing to pay the re-stocking fee but he said NO! its not possible because this loan was sent electronic and when he could do a flat cancel, anyways. I keep talking to sales manager and I proposed him to take this car back and will take another one, a SUV that my wife wanted, he said no, which made the situation more suspicious about this car and made me think that [redacted] knew about the conditions of this car and the dealer dont wanted back. Then his smart advice (LOL) was to take the car for a trade-in to CarMax, and try to sell this vehicle back. I did that, Oh surprise this vehicle had a front end collision and possible frame damage that [redacted] and [redacted] never told me about. [redacted] only told me about the rear end incident and I did not see a problem with that, but if he would have informed me about this front end collision, I wouldnt have bought this Camaro. Knowing this I went back again to Performance Chevrolet, willing to pay the re-stocking fee but again the Star Sales Manager refuse to deal with me, I was asking to talk to you but his answer was I dont where hes at and will back on Tuesday. I told him that Im going to start legal action against Performance Chevrolet. He told me to go ahead we are afraid, maybe not knowing what was the deal with this vehicle was before and looks like was taken to the body shop, Im not going to say Performance Chevrolet body shop, but the repairs never got reported, and to figure out whats wrong with this vehicle is not my job.Desired Settlement: Refund my loan with US Bank. Pay back all paid expenses and compensation for the time that I wasted on this car.

Business

Response:

Company states: Consumer bought the vehicle and said that there was things missing on the carfax but we have signed agreements clearly showing everything on the carfax. We decided to unwind the deal and take the car back.

Review: On 6/12/2015 I took my hhr to dealer for some recalls. They fixed it then took a n advertising letter saying I won something. They forgot about that and got my attention into trading my car for another one. I told them have always have to strech my money to survive and that there was no way I can pay something higher then my payments. They said no problem they can help me with that. From 10am to 2pm finally after so many attempts they did trying to finance the car and bringing down the payments on the new car to what I was comfortable, they let me drive home with the car. And sign all agreements. Days later almost a week they call saying I was denied the loan but got approved with another bank but with higher interest rate and I need to sign another agreement. I though I was approved that day and done deal?Desired Settlement: I want to say with my original contract. I dont want to sign another contract with higher interest rate they should of never played games to try to sell. I showed family and friends the new car I feel this is humiliation if I just return the car. I need help. I am willing to return the new car as long as they give me my 2010 hhr back.

Consumer

Response:

Consumer states that on the June 19th the car was returned to the dealer. The trade in vehicle was returned by the business . Consumer remains dissatisfied with the way she was treated and the way the transaction was handled by the business.

Review: On 9/20/14 my girlfriend and I went to this dealership because we were interested in a new vehicle. I will make this as short and to the point as possible. I was offered a price (Sticker price) that I was not willing to pay. I offered a price that was very reasonable, they couldn't meet it so my girlfriend and I said ok that's fine we will go else where and look, shook hands stayed polite, all was good. We were returning home realized they had her license so we had to go back. When we arrived back we got her license and I told our salesman assigned to us I had another offer for him I'd like to talk about. He said OK, lets talk, I raised my buying price $1,000.00 and offered $1,000.00 down payment. He said OK let me go see what I can do. He came back and said nope sorry DUDE we really lost on this car your trying to purchase from us so we cant do it. I was baffled and said I don't understand I guess you don't really want to sell the car. Then all of the sudden an individual came over and asked what was going on, I started to explain what it was I was asking for and he interrupted me and said "Look DUDE we are upside down on this car, we lost our butts on getting this car, we cant move on the price." I asked why did you lose on it, its a trade in, what did the person buy whats the story of why youre upside down on it? He said, "I don't know" all wide eyed and shoulder shrugged. So I said "What do you mean you don't know?" he then very aggressively said, "Look man are you gonna purchase the car or not??" He was very stern and basically trying to strong arm me into the deal. My immediate response was, "Are you getting a **cking attitude with me over this?" He gets up and says "GET THE F[redacted] OUT OF HERE NOW!" At this point I had had it, I snatched the papers out of his hands and we left the building escorted out! I am a RETURNING customer I purchased a vehicle in 2011 from this place and I was approached with the same type of strong arm behavior but they apologized. VERY BAD CUSTOMER SERVICE!!!!Desired Settlement: I want to be contacted by the owner, I want to meet with the individual that told us to "GET THE [redacted]k OUT OF HERE!!" in person behind closed doors and I want to hear why they want to treat people with STRONG ARM TACTICS!!I am a professional and expect to be treated as one especially when paying tens of thousands of dollars for a vehicle. I WANT TO SPEAK TO THE OWNER IN PERSON PLEASE.

Business

Response:

Company states: Company has resolved customer's issues. Customer is completely satisfied.