Performance Cooling

Review: Bought a aluminum radiator from Performance Cooling that was bad. Returned radiator 10/12 and still haven't received a refund.

Bought an aluminum radiator from [redacted] at Performance Cooling. After installing the radiator the transmission fluid would not past through the radiator. Bypassed the transmission tank with an external cooler and was able to drive the car for less than 10 miles until the car overheated. Removed the radiator and installed a new stock replacement and the car ran cool. Returned the radiator to [redacted] at Performance Cooling and still haven't received a refund 14 months later. Spoke to [redacted] MANY times and sent e-mails and was told I would get the refund but hasn't happened. He asked me to e-mail him my address and also verbally twice. His response was "she hasn't sent that to you yet?" The radiator is a Champion which I'm assuming is the girl he is referring to. Also bought a dual fan set up for that radiator that is of no value to me. Feel I should get the $270.00 for the radiator, the $130.00 for the fans and mounting and my shipping expense for returning the bad radiator.Desired Settlement: Radiator $270.00

Fans and mounting $130.00 which I still have but will return after I'm refunded

Shipping $24.85

Business

Response:

Customer stripped out trans mission cooler our policy is to have returned and repaired and resent to customer, however customer went ahead and purchased a different radiator from some other business even though we told him we repair and return. We couldn't resell or put radiator back in stock due to being installed and customer refused back so we'll have to take the loss and issue a refund check. Our policy is clear but we will do right for customer.

Consumer

Response:

I am rejecting this response because:

[redacted] claims I stripped the cooler on the radiator, the radiator DID NOT leak and was not stripped. it would not pass transmission fluid through the radiator which would indicate a blockage. This tells me [redacted] lied to close the claim. I believe I am entitled to the refund I was told on four different conversations I would be receiving by [redacted].

Review: [redacted] does not do what he says he will do. I have been asking for refund for over 2 months

I purchased a 2006 Jeep Radiator and recovery Tank from [redacted], Paid him with a Mastercard Credit card, it arrived 5 days later with no reciept or documentation in the package. The recovery tank would not fit vehicle. Had trouble with the Radiator leaking trans fluid. Called and spoke with [redacted], he sent a call tag for radiator and recovery Tank it was picked up and shipped back to another company. I kept asking for my refund and kept getting the answer that it is done, takes a few days for it to appear in my account. Also told I would get a e-mail confirmation. I have got neither.

The unit was returned to me several weeks later on a Fed-Ex truck, [redacted] had called and told me it would be coming and for me to refuse the package. I did as he asked. Been several more weeks and now he does not answer any calls.Desired Settlement: Refund for Radiator and expansion Tank.

Business

Response:

Initial Business Response

Contact Name and Title: Owner

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@sbcglobal.net

I notified customer via email on 12/6/13 @ 12:42PM

Email message:

Check on this and it being redone for you. I'll be back in on Monday as am out sick.

Performance Cooling

www.PerformanceCooling.com

XXX-XXX-XXXX

The overflow tank we never received back so customer was initiated a refund for $229.95 minus the $60 on overflow tank. He said he sent back in radiator box however there is no way it would fit in box with radiator and I have confirm with receiving that it was not returned. And in his complaint her said that went to different company so I believe he sent that to wrong place.

Customer got no answer to my direct line Friday due to out sick. I have called customer to explain but no answer however left a voice message for him. I have included RMA #'s for his returns the overflow tank was setup on 9/20/13 (RMA #XXXXX-XXXX) and radiator RMA was 10/1/13 (RMA #XXXXX-XXXX.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

[redacted] Did give me a RMA number to send the recovery Tank back to him @ my Expense. Shortly after-on same day, I experienced the problem with Radiator after the completed Install using the Original style recovery Tank.

[redacted] sent a call tag for Radiator.(9970203-50274667-fedex)

Review: I made a purchase with Performance Cooling. My originally order was for two 12 inch fans and one aluminum radiator. I thought I had removed the two fans from the order before I completed the check out, unfortunately I did not. I contacted Performance Cooling and asked them to remove the two 12 inch fans from the order, they advised me there was no problem. But they would have to refund me later on, due to order was still in open status. This happened on June 1,2013 and it is now July 29, 2013...still no answer from [redacted] who is apparently their only representative. I even called and spoke with [redacted], he apoligized for the inconvenience and said he would get it sorted out immediately. He still has NOT refunded any amount, and now refuses to return my emails and answer my calls. I am tired of fighting with this scam company, and would only like the money refunded that I was over charged which is 119.80.

Product_Or_Service: 12 Inch 1400cfm Electric Fan with Spiral Blades

Order_Number: XXXXXXXXXA

Desired Settlement: DesiredSettlementID: Refund

I was charged 59.90$ per fan, so 59.90 x 2 = 119.80$The total amount of refund I should receive should be 119.80$

Business

Response:

Consumer's Final Response

This dispute has been resolved with satisfactory conditions. Please cancel this complaint, thank you kindly.